Right at Home (Mitcham, Streatham & Dulwich)

Resource Business Centre, 537 Norwood Road West, London SE27 9DL
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Top 20 award
10 44 Reviews
  • Right at Home (Mitcham, Streatham & Dulwich), London
Right at Home in Mitcham, Streatham & Dulwich is a locally owned and operated home care provider.

It provides clients with tailored care plans to ensure that their individual needs and preferences are met from the comfort of their own homes.

The service provided is one of great flexibility and can be adapted according to the needs of clients on a short term or long term basis.

Right at Home Mitcham, Streatham & Dulwich provides a minimum of one hour visits so that care can be provided in a positive and supportive manner, maintaining clients’ dignity and independence.

CareGivers work to make a difference to the lives of everyone they provide care for. They are carefully chosen through a highly selective process of personal interviews, psychometric testing, DBS checks (criminal records) and reference checks, and undertake intensive training before they can start working.

CareGivers are introduced to clients before they commence care with their clients to ensure there is mutual compatibility, and continue to receive further training, refresher training and personal development on an ongoing basis.

Care can be provided in Mitcham, Morden, Carshalton, Thornton Heath, South Norwood, Upper Norwood, West Norwood, Crystal Palace, Anerley, Penge, Dulwich, Sydenham, Streatham and Tooting.

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Care Provided by Right at Home (Mitcham, Streatham & Dulwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maggie Lopez (Manager)

Funding & Fees Guide for Right at Home (Mitcham, Streatham & Dulwich)

  • Prices

  • From £33.95 per hour

  • Our rates are in-line with local market rates. We charge per hour. You do not pay for travel time.

Right at Home (Mitcham, Streatham & Dulwich) Reviews (44)

Total of 44, showing 41-44
10

Right at Home (Mitcham, Streatham & Dulwich) has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home (Mitcham, Streatham & Dulwich) has 44 reviews.

Overall Experience

  • 44
  • 0
  • 0
  • 0
  • 0

Date Published

44
3
7
12
32

Review from J S (Daughter of Client) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my father. An outstanding service which I would recommend to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I L (Son of Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very pleased with the service that has been provided to my mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sadie W (Daughter of Client) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care my mother is receiving from Right at Home (Mitcham, Streatham & Dulwich). My mother was very reluctant to receive any help, however, from the moment she got care, her life is 100% better. She looks great and she is feeling so much better in all ways how she
looks her mental and physical health.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Friend of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a terrible experience with three other care agencies, we have finally found a company that actually knows how to care for someone. My friend has gone from being unhappy and uncared for to someone who is always happy and eating three meals a day. All medical issues have been dealt with and his
house is clean again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (Mitcham, Streatham & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (Mitcham, Streatham & Dulwich) is calculated as follows: ( (71 Excellents x 5) ) ÷ 71 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Mitcham, Streatham & Dulwich) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (3)

Tracey

Tracey Scott

Job Title: Managing Director

Joined: 2015

Owner and Managing Director Tracey Scott


Maggie Lopez

Maggie Lopez Lopez

Job Title: Registered Manager

Joined: 2017

Maggie has more than 15 years of experience working with vulnerable adults. She worked previously with Mencap as a Service Manager. In addition to extensive practical experience, she has an in-depth understanding and knowledge of effective management and organisation of care services and caregiver teams. Her skills support Right at Home, Mitcham, Streatham and Dulwich to provide high-quality home care and safeguard the health and well-being of or our clients and caregivers.


Michael

Michael Scott

Job Title: Co Owner

Joined: 2016

Having spent more than 25 years providing professional services to clients, I am passionate about delivering excellent service for clients. Through first-hand experience helping and arranging care for my Mum and Dad as they grew older, I fully understand how important it is for families to be able to engage reliable carers who they can trust, to look after their loved ones. Right at Home, Mitcham, Streatham and Dulwich help people improve the quality of their lives by providing high quality, safe care to adults in their homes. Through our personalised services, you can be assured your loved ones will receive the care and attention they deserve.


Prior to joining Right at Home, I was a partner in a City law firm managing teams of lawyers in complex projects.


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