Whitestone Care

45 Montague Road, Slough SL1 3RP
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9.2 14 Reviews
  • Whitestone Care, Slough
Led by nurses, Whitestone Care is a health and social care domiciliary agency that operates 24 hours a day and at instant notice.

The agency is dedicated, innovative and progressive and puts their service users' personal, physical and mental wellbeing at the forefront of everything they do.

The expertly trained care staff have been carefully vetted and assessed to ensure they meet the high standards of care service users expect and deserve.

Whitestone's aim is to efficiently provide the highest level of care to people who wish to remain in their own homes to enable them to live independently and enjoy every day of life.

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Care Provided by Whitestone Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Obe Dube (Registered Nurse Manager)

Whitestone Care Reviews (14)

9.2

Whitestone Care has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years. Over all time Whitestone Care has 14 reviews.

Overall Experience

  • 12
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Date Published

14
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5
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9

Review from C M (Wife of Client) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exemplary care agency through and through - from the authentic caring nature of the carers to the first-class manager who is so responsive to the bespoke needs of clients. The dedication and devotion to top-level care is amazing.

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Review from A G (Husband of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whitestone have been providing care for nearly two years now and overall it has been a positive experience. The care team are generally very polite and courteous. They are usually prompt in terms of call times and do ring if running late. They have also been accommodating if call times have needed to
be changed. My wife takes certain medication and they have set in place a daily check of the stock remaining, so it can be re-ordered on a monthly basis. The response time from the management has sometimes been disappointing which has been frustrating, however meetings have been arranged to work through any issues that arise.

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Review from Elizabeth T (Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are cheerful and seem to be very competent. It's a pleasure having them visit.

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Review from Nel v (Wife of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband receives from Whitestone Care. The carers are well-trained, professional, respectful and kind.
The management is responsive and helpful in adapting the care for my husband in line with his changing needs.

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Review from Fay T (Mother of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In December 2020 my 30-year-old son had a spinal injury leaving him as a tetraplegic needing extremely complex care. Since July 2021 when he came home he has been cared for so brilliantly by the team at Whitestone. They’ve made what was a tragedy for our family liveable, we couldn’t survive without
the loving care they provide. Every single carer who’s come into our home has been wonderful. We are so lucky to have them in our lives. I would certainly recommend the team at Whitestone to anyone needing complex home care.
Thank you Whitestone we couldn’t do it without you!

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Review from Jade L (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my whole family, I can't thank Whitestone Care enough for their incredible service throughout the final months of my mother's life. The kindness, respect and care they showed towards my mum was so amazing and made going through a really hard time, that little bit easier. Everyone that came
to care for my mum was so kind and friendly and made her feel comfortable and well cared for. We just want to thank all of the team for their hard work and the support they gave my mum and us all during this time. Such lovely people, I will actually miss seeing every day now!
You guys really are incredible and we can't thank you enough.
Thank you, thank you, thank you!

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Review from C V (Son of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding help - the carer is like an angel sent from heaven for us. I could not cope without her.

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Review from R T (Son of Client) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A carer from Whitestone stayed with my mother for the last few weeks of her life before she was moved to the hospice where she passed peacefully. It was important to Mum to spend this time at home and the help, kindness and professionalism of the Whitestone carer made this possible and we will forever
be very grateful.

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Review from V H (Daughter of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied with Whitestone Care. My mother is entirely dependant on her carers, and she appears to have a good rapport with them. Whitestones have considered my mother's needs and wishes, and these have been more than adequately met. My mother has three regular carers who alternate over
the weeks, and all carers are excellent, and this means that I can relax in the knowledge that my mother is receiving the care she deserves and needs. Many thanks, Whitestone.

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Review from J C (Daughter of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitestone Care are a very good care company.
The manager and carers are very respectful, happy and always willing to help.
Whenever I have had a problem it is sorted out very quickly and I always get a phone call of apology.

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Review from Michael P (Son of Client) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died as the carers arrived, they called the office who sent out a special team who cleaned and dressed my Father. I consider this to be above and beyond normal service and at all times they acted with respect and dignity. Thank you.

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Review from D S (Daughter of Client) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received has been outstanding and I don't know how my mum would have got through this without their help and she feels very safe with the nurses who look after her.

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Review from George S (Husband of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitestone provided a skilful, caring and responsive service that was an essential help. There are three recommendations that can be made.
(1) If carers are going to be delayed it is important to telephone ahead to advise of this. Not to do so can be upsetting for the client. Whitestone had, from
time to time, to be reminded of this.
(2) Perhaps less experienced carers need to be made aware that the clients can like to make their own decisions. Experienced carers handle this expertly so that the client feels in charge, but in-fact the carer is in charge.
(3) Wherever possible, there should be continuity so that carers do not change too often. Whitestone were helpful here to achieve this.

Reply from Whitestone Care Dube, Registered Nurse Care Manager at Whitestone Care

Thank you very much. Feedback much appreciated and recommendations taken on board.


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Review from Marie R (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitestone has a dedicated team of care workers who will go beyond to ensure service users are satisfied and their needs met. The team is managed by two nurses, and I believe that this does make a difference. I am grateful for their support.

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Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Whitestone Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Whitestone Care is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Whitestone Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Whitestone Care

What Type of Services does Whitestone Care offer?

Whitestone Care offers Home Care.

How many Carers does Whitestone Care employ?

Whitestone Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Whitestone Care to verify any information. View our terms and conditions. Whitestone Care has a Premium Service – more info.