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Over all time Westwood Homecare has 2 reviews.
Review from Peter B (Client) published on 27 November 2018
Submitted via Website •
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Overall Experience
2.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lorraine O (Daughter of Client) published on 4 December 2017
Submitted via Website •
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Overall Experience
1.0 out of 5
My mum is bed bound and requires 2 carers to reposition her to prevent bed sores. Both my parents are on medication that should be taken at regular intervals. The problems are with the managers not doing the rotas correctly rather than the actual carers who are in the majority fantastic. They failed to turn up on numerous occasions over a 2 week period and had external agency cover on the rota for them over the weekend even though I had said I didn't want agency cover coming in as my Dad get confused with new people. Not a single apology at any time from management. The owner just ignores you and manager not much better.
Reply from Ben Derbyshire, Assistant Manager at Westwood Homecare
Dear Lorraine, thank you for raising these concerns. In response, the rota which covered the calls for both your Mother and Father we already arranged the week previous but the staff allocated contacted the office to say they would not be able to attend. We were left with no alternative but to use an outside agency- previously agreed with yourself and your brother that this would be acceptable as a last resort. Westwood Homecare no longer have the need for agency as we have recruited fully trained, experienced and flexible staff. With regards to Westwood Homecare not offering an apology I believe you have spoken with our director about this issue, and also have been in constant contact with myself and my assistant manager.
The new management team at Westwood Homecare have only been in place 6 weeks and have been working extremely hard to ensure we are able to provide exceptional care for our clients.
I hope you find this response satisfactory.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Date: 25 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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