We Do Care (London) Ltd

1 The Parade, High Street, Uxbridge UB8 2EP
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9.3 25 Reviews
  • We Do Care (London) Ltd, Uxbridge
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Care Provided by We Do Care (London) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • We Do Care (London) Ltd
  • Person in charge
  • Carol Enver (Registered Manager)

Funding & Fees Guide for We Do Care (London) Ltd

  • Prices

  • £28.50 per hour

  • Fees are a set rate and do not increase for weekends, evenings or bank holidays
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We Do Care (London) Ltd Reviews (25)

Total of 25, showing 1-20
9.3

We Do Care (London) Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time We Do Care (London) Ltd has 25 reviews.

Overall Experience

  • 22
  • 2
  • 1
  • 0
  • 0

Date Published

25
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1
4
21

Review from M M (Son of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who cared for my Mum were extremely kind, caring, efficient, and friendly. Nothing was too much trouble. Communication all round was excellent.

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Review from L H (Wife of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We Do Care provides that excellent service some care providers promise but fail to deliver.
I stopped looking at 'promising' websites and rang We Do Care. A home assessment was promptly arranged and I've never looked back.
Care and attention have been given to every aspect of We Do Care as a provider:
admin is streamlined, efficient, and communication excellent. Care managers and carers alike are generous with support and information.
My husband (Client) is challenged due to the behavioral and psychological symptoms of advanced dementia. He was shielded during the pandemic, which he'd not registered and his Carers have been a lifeline to an outside world I'd forgotten existed.
With dementia, it often feels like a continuous despair and loss but carers have enabled us to laugh despite the loss.
We Do Care has made a huge difference to our lives - what had seemed impossible, became possible. They do care to provide an excellent service, for all the right reasons.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thank you for your kind review, we aim to not only improve the lives of those we care for, but their families too, and we are so glad that we were able to help you as well as your husband.


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Review from Richard W (Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of We Do Care for some years following a less that ideal other provider and can honestly say that they have more than satisfied my needs for the entire time.
I am housebound and unable to prepare food for myself, etc.
The carers have been most able, helpful and kind.
I have spoken
to other people who use carers and the unanimous conclusion is that those with the nationally known chains and other large companies do not provide the level of care and compassion that We Do Care does.
I would have no reservations in recommending them to anyone who is unfortunate enough to need carers.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thank you for the kind review. We are so glad that we have been able to find the right carers to ensure that you are able to manage at home and that you are happy with our service.


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Review from Andy W (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure of being a client at We Do Care for four years. During that time I have received nothing but first-class care and attention. Speaking as someone who has received care for the past 40 years, We Do Care is the best care company I have been with. The management is responsive and
pleasant to deal with and the carers are kind, attentive and listen to me very carefully. They both go the extra mile to make sure that I am looked after. To give some context: I am a 59-year-old man, a wheelchair user with muscular dystrophy. I live independently on my own and am now retired after 30 years in a senior position at BBC News. I have nothing but praise for We Do Care. They totally live up to their name. They do care. Speaking as someone with a vast amount of experience, I have to say that the litmus test of carers is their own contentment. I have found that the carers with We Do Care are very happy. I recommend We Do Care without hesitation.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thank you for the glowing review. We are so pleased that you are content and happy with our services.


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Review from R I (Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend this company, and we know our mum is in very good hands in their care.
We have had a few issues in the past, getting things just right, but this was always very quickly resolved and in a very professional manner.
One staff member is excellent - a wonderful ambassador for the
industry.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thank you for your lovely review and we are so glad that you feel that Mum is safe in our hands.


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Review from Frances D (Daughter of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first came across We Do Care 18 months ago when I popped into their office to ask for advice following my mum's discharge from hospital. She has had many falls but this one left her virtually unable to walk and vulnerable. I was immediately impressed by the compassionate and practical response to
my predicament. This company is run by a small group of professional and very experienced carers. For us, mum's needs have gone up and down, we have had anything from 1 hour per day through to 24-hour care. In every case, I have been impressed by the efficient and caring approach of the staff. On the rare occasion that a carer has been unable to attend because of unexpected illness, I have been notified early, kept updated and mountains moved in order to get someone to mum quickly. Currently, we have the most exceptional, reliable and compassionate carers, all chosen carefully by the manager to fit mum's particular needs. I really cannot recommend We Do Care highly enough.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thank you for the lovely review Frances, we are so glad that we have been able to help and that Mum is settled with her current team. Thanks Sam.


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Review from Fiona K (Daughter of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care that is being provided for my Mum and Dad. The carers are all very kind. Would highly recommend We Do Care to anyone looking for carers. Puts my mind at ease to know they visit twice a day to administer meds and assist my Dad to safely get up and shower and in the evening
visit to put him to bed.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thank you for your review Fiona, we are glad that we are able to keep your mind at ease! Thanks. Sam


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Review from Janet D (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff at We Do Care that I have had contact with are friendly, caring and professional. Communication is good, they keep me informed if there are any issues.
Dad was not keen on the idea of people coming to help him, however, the caregivers are very respectful and he has come to look forward
to their visits.
I would definitely recommend We Do Care to anyone looking for caring services.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thank you so much for your review and we are glad that you find our carers respectful and would recommend us.


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Review from Stanley R (Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always efficient, friendly staff and professional at all times, no complaints at all and yes I would recommend them anytime.
Always on time, their daily visits really help me to get through each day as I am bedridden and on my own all day. They take my dog out each day which gives me peace of mind
and the dog tends to get very excited with his barking but they soon calm him down he loves seeing the staff, as do I.

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Review from Claire W (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I changed to We Do Care as they were half the cost of the previous company and they had a good rating. Family run business. They look after my dad very well even though he can be a bit awkward as he has dementia they take it in their stride. They are always cheery and very caring. Good communication
with any issues that arise.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thanks for the great review, Claire, we are glad that we are making a difference in your and Dad's lives.


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Review from Wayne M (Son of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got in touch with We Do Care after our previous agency had let us down. From our very first meeting, the team were absolutely superb and have been ever since. There isn't anything that is too much trouble for them to do and most importantly my father looks forward to their daily visits. With what
they do for my father day to day, they really have made a difference in all of our lives.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Thank you for your glowing review, Wayne, we are happy that our care gives you peace of mind, and we all love to see Dad!


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Review from Howard L (Son of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using We Do Care now for over 2 years, their service and communications have always been excellent. They have developed a good relationship with my parents and ourselves. Any issues we have raised have been promptly addressed by key staff and they are a pleasure to deal with. My parents
are very happy and comfortable and happy with the service and the ladies that come in on a daily basis.

Reply from Sam Cameron, Director at We Do Care (London) Ltd

Howard, thank you for your kind review and we are pleased that your parents and you are pleased with our services.


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Review from R H (Son of Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most staff good, very good. Some have too much opinion as to what Mum needs. As a family, we look after Mum's health and welfare. A third party to be at all reviews (son and daughter).

Reply from Sam Cameron, Director at We Do Care (London) Ltd

We are extremely disappointed and quite surprised that you feel this way. During the most recent meeting with the liaison support manager, where you were present, no concerns were raised at all. We have since spoken with Mum and were relieved to find that she does not share your concerns and is extremely happy with the service that we have provided and continue to provide, and she feels confident and comfortable with all of her carers. We would appreciate you bringing any concerns in the future to the attention of the management team so that they can rectify the issues, in this instance, we have not been given the chance. We would like to truly apologise if you feel that we have not met the high standards that you have come to expect from us since undertaking our services in 2018 and look forward to discussing any concerns which you have so that we can ensure that the care for Mum remains at a high standard.


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Review from Sylvia H (Sister of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has never wanted carers as he won’t accept that he has dementia but the other day I said to him how lucky he was to have all these people looking after him and he answered - "I love them all" - which I was very pleased to hear. They are all very caring and look after him very well and I am
so grateful to them.

Reply from Lauren Clooney, Director at We Do Care (London) Ltd

We're so pleased your brother is happy with the carers. Thank you for your kind words, we'll make sure we share your review with the team.


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Review from Alex K (Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and the whole team have been excellent with my Dad, who is a complicated client (Parkinson's/Lewy body). Visits have made our lives easier and the carers are always friendly and efficient. We had a previous company originally, after Dad
broke his hip via the hospital (social services) and
one couldn't even begin to compare the company provided through Ealing social services, and the professionalism of the staff and admin at We Do Care. If the client has anything really specific, it's good to write it down for any new members of staff as you can imagine the difference in client health, lucidity and needs. Visits get logged in and out with a note, and I believe if one needs shopping done there are additional services the company provide. As a single main carer for 2 parents with Parkinson's, I couldn't do it without the extra help - unless I had the ability to never sleep and stay alive.

Reply from Lauren Clooney, Director at We Do Care (London) Ltd

Thank you so much for your review. We're so pleased we are able to offer you that peace of mind - and you get some sleep and manage to stay alive in the meantime.


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Review from Diane A (Daughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not being 'round the corner' means I rely on We Do Care (London) Ltd to ensure mum is looked after when I can't be there. And lately (due to Covid-19 lockdown restricitons) this has been more important than ever. They have offered increased visits to ensure household chores are done, topped up food
shopping and collected mum's prescriptions. Mum is happy, safe and cared for and that gives me great peace of mind.

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Review from Natasha C (Daughter of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing agency! Always so accommodating to the needs of your loved ones.
Spent years with bad agency’s and now we are with ‘We Do Care London’ it is such a breath of fresh air!!
All carers are so kind and gentle and bring a lovely atmosphere to our home!
Management is very easy to get hold of
and make you feel like you can ring them absolutely anytime.

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Review from Sali (Daughter of Client) published on 26 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted We Do Care when our mother came out of hospital 6 months ago. We did not know how she would respond to having carers to help her get up in the morning, because her dementia means that she rarely recognises anyone outside our immediate family. However, all the staff from We Do Care have
been extremely professional, friendly, and empathetic, and we have not noticed any reluctance to their helping her with the very personal tasks of showering and dressing.
As our mother’s physical health has improved, we have asked We Do Care to alter her schedule of care on a number of occasions, and have been impressed by, and grateful for, the flexible way in which the Company has responded to our changing needs.
Overall, our experience tells us that all the staff, from management down, genuinely do care, and we would highly recommend them to others who are in need of support at home.

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Review from Margaret (Daughter of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have shown great attention and care for my mother which has been much appreciated. One carer has even shared her food with her when she has refused to eat hers.

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Review from Farina J (Daughter of Client) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words the difference that the service ‘We Do Care’ has provided for my family. My father's mental health had deteriorated considerably due to not remembering to take medication. The carers support in this matter has been phenomenal. If there is ever an issue I am contacted immediately.
My father feels less lonely due to the friendly carers that come to see him every morning. It is clear to me that ever carer he sees goes that extra mile to support him. He is a different person and I am reassured every day that the carers are doing a wonderful job. The first carer that I met was professional, understanding and above all ‘caring.’

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for We Do Care (London) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for We Do Care (London) Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Do Care (London) Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about We Do Care (London) Ltd

What Type of Services does We Do Care (London) Ltd offer?

We Do Care (London) Ltd offers Home Care.

How many Carers does We Do Care (London) Ltd employ?

We Do Care (London) Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact We Do Care (London) Ltd to verify any information. View our terms and conditions. We Do Care (London) Ltd has a Basic Service – more info.