We Care Together Southampton

Walker Cousins House, Portsmouth Road, Bursledon, Southampton SO31 8ES
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  • We Care Together Southampton, Southampton
Founded by two dedicated local women, We Care Together has quickly become a leading care agency in Southampton, driven by a vision to provide exceptional, personalised care. With over 40 years of combined experience, the founders bring invaluable expertise to every aspect of operations, ensuring they meet the diverse needs of clients across Hampshire.

At We Care Together, they understand quality care transcends physical needs; it’s about fostering genuine connections. They believe every client should be at the heart of their care, with the freedom to choose the type of support that suits them best. By actively listening to clients, home carers can deliver tailored care that aligns with individual preferences and needs.

This personalised approach not only enhances the quality of services but also prioritises companionship, which they recognise as essential for emotional well-being. They are dedicated to ensuring that each client feels valued and supported, creating meaningful relationships that enrich their lives.

Their Home carers are trained to engage meaningfully with clients, participating in activities, having heartfelt conversations, and building relationships based on trust and respect. They understand that feeling valued and understood can significantly impact a client’s quality of life.

Their dedication to excellence is reflected in meticulous recruitment and training processes, as well as in the careful planning of individualised care plans. They continuously strive to improve services and exceed expectations, which has earned them a reputation as a trusted and sought-after care agency in the region.

For those seeking compassionate, reliable care in Southampton and surrounding areas, We Care Together is the preferred choice, committed to making a genuine difference in the lives of clients.

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Care Provided by We Care Together Southampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • We Care Together Southampton
  • Person in charge
  • Chantal Francois (Manager)

Funding & Fees Guide for We Care Together Southampton

  • Prices

  • £29.00 per hour visit
    £26.50 per 45 minute visit
    £24.00 per 30 minute visit

  • The fees above are based on single care only. Basic rate for Monday to Friday, enhanced rate on weekends and bank holidays.

We Care Together Southampton Reviews (10)

10

We Care Together Southampton has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time We Care Together Southampton has 10 reviews.

Overall Experience

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Review from W B (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant care. They befriended my dad and treated him with the utmost respect. Head office were so accommodating and always available if we had any questions or concerns. In fact they suggested elements that might help dad. He was in the best of care right up until the end. Really recommend.
Utterly trustworthy

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Review from Steve S (Nephew of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been working with the 'We Care' team since April. From the management team to the guys that come out to care for our 94-year-old uncle they have been fantastic. Our uncle has great stories and is fiercely independent so we have worked to a plan that helps us keep him in his home whilst getting
the benefits of great care whilst letting us have the family time. We can't thank the team enough and as we go into the next phase we are confident that they will be there to help and advise.

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Review from J W (Wife of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been having carers to attend to him from July 2024 until now. They come in the mornings and shower and dress him. He always has a smile on his face when they arrive because they are always so cheerful and it is a good start to the day for him (and me)! I have been extremely pleased with
the care that We Care Together provide and would not hesitate in recommending their services to anyone. The office keeps me informed who is coming and the time of arrival so that helps me to plan my day.

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Review from D P (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service delivers care in a manner that goes over and beyond their duties. They supported me and my mother in the most caring way when my father was dying at home. They provided care with dignity, even after the event. They are responsive and I do not hesitate to recommend this service.

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Review from Shayne F (Son of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are fantastic and make my mother feel very relaxed and cared for. Carers are always very positive and supportive providing the necessary care as agreed. Managers have continued to keep in touch with me if there are any issues that need sorting. A very good company who genuinely care for their
clients.

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Review from Judith P (Wife of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our 1st experience of a care provider and we have been very impressed with all the carers that have been. They put us at ease and are always patient in dealing with my husband. They always ask about me too. They always arrive at the scheduled time. We realise that it is not always possible to
arrange the most suitable times for us, but they try to accommodate whenever possible.

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Review from Clive A (Son of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication and follow up on any issues.

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Review from Rosie H (Daughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency is the best one I've dealt with. My mum has been with them for years now and the carers are lovely and well experienced, any problem they are more than happy to help. They go above and beyond their job to provide an excellent care standard, I would highly recommend them.

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Review from Jean H (Wife of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We Care Together, which we have been using for 6 months, is a lifeline to myself who cares for my husband who has dementia & other medical problems. The carers call each morning always happy and smiling to wash and dress him then bring him downstairs for his breakfast. He has got to know the carers
and can chat and laugh with them. I like it that I get a weekly timetable so we know what time they will be arriving. Would definitely recommend this company.

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Review from A B (Son of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We Care Together have been providing care for my parents for the last three years. We have been so lucky to secure their excellent services. Staff- all staff are very caring and capable, always time to carry out their tasks without feeling as if they are rushing in and out. Management- over the years
we have had to scale up and down our requirements. We care together have been able to accommodate our needs on all occasions taking a caring and practical approach.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for We Care Together Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for We Care Together Southampton is calculated as follows: ( (57 Excellents x 5) + (1 Goods x 4) ) ÷ 58 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Care Together Southampton is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

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Chantal Francois

Job Title: Registered Manager/Trainer

Joined: 2016

I started We Care Together Southampton with my business partner back in 2016. We believe that care could be great, and delivery should only be delivered at the highest standards. Because of this, we have a very good reputation, and we have built this business on our experiences and knowledge.


Because I have a passion for delivering only the highest standards, I went on to complete my qualifications in education and training to ensure that we are able to continue to deliver high standards through our training, so that anybody wanting to work in this sector or even just to gain extra knowledge can do so knowing they are receiving only the best standards of learning. we have a unique knowledge that we are able to implement into the lives of our clients to ensure their quality of life is great.


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Chloe Marshall

Job Title: Branch Manager

Joined: 2017

I have been with We Care Together Southampton for 8 years. I have been very lucky to have the opportunity to progress whilst being here. I have gone from working evenings and weekends to now being a deputy Manager, working Monday- Wednesday in the office. I still go out and work weekends as I do enjoy going out to see our clients. I am looking forward to learning and developing so much more,
I have always believed you are never just the standard stereotype “carer”. Being a carer is being that person who can support someone to live day-to-day in their own home and to live independently. We as a team are always being confronted with the realities of people struggling to overcome an illness or disability, this allows us to appreciate the little things in life we all take for granted.


Being a carer is so many things, you become a friend for someone who has no family and needs a chat in their loneliest times. But I wouldn’t change my job for the world.


Once I get to know each of our clients, we build a relationship, the routine becomes smooth and the communication between us is something that I look forward to.


My work here has always made me feel appreciated and my hard work never goes unnoticed. You can tell the difference in a day’s work when you are working with a professional agency that takes care of their staff and support you, then it is the sort of role that you can turn into a real career.


Frequently Asked Questions about We Care Together Southampton

What Type of Services does We Care Together Southampton offer?

We Care Together Southampton offers Home Care.

How many Carers does We Care Together Southampton employ?

We Care Together Southampton employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact We Care Together Southampton to verify any information. View our terms and conditions. We Care Together Southampton has a Platinum Service – more info.