Olive Care

Trent Business Centre, Thoroton Road, West Bridgford, Nottingham NG2 5FT
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9.3 18 Reviews
  • Olive Care, Nottingham
Olive Care was established in 2012 with a commitment to improving the quality of life of all the people that they support throughout the Nottingham area.

Their aim is to provide a person-centred service that treats everyone as an individual, helping them to remain living as independently as possible in the comfort of their own homes.

Their care team is what makes them unique. There is a stringent recruitment process ensuring that they only employ the right calibre of candidates to work with them and you. The staff team is provided with ongoing training and support, turning good carers into great carers.

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Care Provided by Olive Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Olive Homecare Ltd
  • Person in charge
  • Maxine Bowers (Manager)

Funding & Fees Guide for Olive Care

  • Prices

  • £27.60 per hour

Olive Care Reviews (18)

9.3

Olive Care has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Olive Care has 18 reviews.

Overall Experience

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Date Published

18
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Review from Mercedes Z (Daughter of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum was diagnosed with mixed vascular dementia my family and I found it difficult to manage my mum's increasing care needs. It was an extremely stressful and scary time for us all. Thankfully we were recommended Olive Care. Olive Care provide live-in care to my mum. This support has enabled
Mum to maintain living in her own home. Olive Care staff are wonderful, caring, and trustworthy. Management is knowledgeable and approachable. I can feel able to raise any concerns I might have with them and they are quick to respond. Olive Care works in partnership with families so my mum is always at the centre of any decisions made. I would highly recommend Olive Care to any family who feel overwhelmed by the care needs of their loved one. Olive Care have enabled me to maintain a positive relationship with my mum and cherish the time we have left together.

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Review from Christine W (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for better carers for my mother. They are patient, friendly, respectful and take the time to always make her laugh. They care for my mother as if they were her own family. They are always on time and go above and beyond in their dedication to my mother. The communication between the family
and the carers and their manager is excellent. The manager and the carers support my mother and us as a family with any doctor/hospital appointments, often having to change their visit times to accommodate her appointments.

Reply from Maxine Bowers, Manager at Olive Care

Thank you for the lovely review. We are deeply touched by your kind words. We strive to provide compassionate care and support to our clients and their families.


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Review from David C (Son of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Care provided excellent friendly help and support for my mother-in-law who recently passed away. Their communication between members of the team and the family is superb and they are always available.
They cared for her changing requirements for many years and towards the end of their palliative
care, working closely with the district nursing team was of great help to the family during difficult times.

Reply from Maxine Bowers, Manager at Olive Care

Thank you so much for the lovely review, really appreciated. Take care


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Review from Tom K (Son of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly service and address Mum's needs. Their app is always well filled which helps keep us up to date. The manager always calls if there are any issues with Mum. The carers are always on time and spend time engaging with Mum.

Reply from Maxine Bowers, Manager at Olive Care

Thank you for your lovely words, your mum is a pleasure.


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Review from Jacqueline H (Wife of Client) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who looked after my husband were exceptional in their caring attitude and in their knowledge of the illness and its effects on the patient. They would forewarn me of possible side effects as my husband's condition worsened.

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Review from L K (Daughter of Client) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Care has been a lifeline, both for my father and myself. From the very first phone call enquiry, thorough the assessment to instigating, maintaining and adapting support, the manager and all staff have shown empathy, respect, patience that they truly care. At no time have we felt "just a number".
The professionalism and attention to detail match the excellence of the person-centred approach.

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Review from M P (Daughter of Client) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Care have looked after our mum as if she were their own.
They always turn up on time.
They are cheerful and very caring.
They always send the same group of carers so mum knows them and they get to know mum and us.
They keep us informed with how mum is or if she needs anything.
We feel very
happy they are looking after mum.

Reply from dina at Olive Care

Thank you so much for your lovely review and kind words.


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Review from S E (Daughter of Client) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Care was so caring and supportive to my dad and me. Nothing was too much trouble. They were extremely trustworthy. Had no issues leaving money in the house so they could do the weekly shopping. They looked after my dad as though he was part of their family. The communication from the office was
excellent altogether a good service.

Reply from Dina Balistri at Olive Care

Thank you so much for your kind words.


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Review from Barbara G (Daughter of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been provided to my Mum, who has both dementia and mobility issues has been second to none. The flexible approach which has been taken, along with such skill and professionalism has enabled her to remain safely in her own home. Her carers are always kind and gentle and respond to changes
in her mood with real generosity of spirit and the back up from the management team is always excellent, ensuring that her daily needs are met efficiently and effectively. I strongly recommend Olive Care to anyone looking for an excellent home care package.

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Review from Nigel B (Son of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff from initial interview to understand care needs through to all of the caring team. Efficient office team, easy billing/paying system with clear understandable charges which are very reasonable. Those who called at the property were always dressed accordingly, pleasant manner,
helped whenever asked but left client to be independent when needed. Calm and efficient in emergency situation. First class service!

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Review from J J (Daughter of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided. Well trained staff with high levels of professionalism, respect and compassion. Communicate well with family and carry our all tasks to the highest standard.
I just cannot believe the difference between Olive Care and our previous provider. I feel confident and can rest assured
that my mother is receiving the highest level of care that all elderly people should be entitled to.

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Review from Faye W (Daughter of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support Olive Care give to my Mum is totally person-centred and of outstanding quality. Mum has the same small team of carers for all her calls which provides consistency and reassurance to her, knowing that people she trusts are supporting her with all her needs. Olive Care has made such a difference
to Mum's quality of life. Nothing is to much trouble. It is a shame I only have 200 words to write this review as I could write a book on how wonderful the service my Mum receives from all staff and management at Olive Care.

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Review from Jean C (Wife of Client) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration give to my late husband was excellent. All the carers were very competent, helpful, understanding and professional. We could not have coped without them, along with medical & nursing. They made a great team. We thank them all.

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Review from N J (Son of Client) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Olive Care for my mother when the previous care providers could not provide support in using a hoist. From the first meeting with Dina - the manager - it was obvious that we were dealing with a truly professional organisation. The staff take everything in their stride. Nothing is too
much trouble for them which is really assuring given that I live 2 hours away. Olive Care liaise with all the other agencies involved eg District Nurses, Occupational Therapists, Pharmacies, Red Cross etc.


There is a small core of about 6 care assistants on the team that looks after Mum and they all know Mum personally and have a great rapport with her. The conscientious staff can be relied on to stick to the time that they are due to arrive, which means that Mum is never left worrying where they are. If necessary they will stay longer if needed. Mum was diagnosed with dementia and this was no problem at all


I thoroughly recommend Olive Care to anyone looking for a caring provider.


Reply from Dina, Manager at Olive Care

Thank you for your lovely words.


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Review from E T (Wife of Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Olive Care in September 2016, our first commercial care agency. Some of their carers were experienced but several of them actually started with the agency at the same time, albeit in a shadowing role at first and then accompanying an experienced member. Several have left since then
and also several new members have joined the team.


I would like to say that the carers are extremely kind to my husband and after receiving instruction on handling with a hoist when his condition worsened, appear to be very competent also. His needs are very challenging in as much as he is catheterised, has several pressure sores and has very low blood pressure and very poor circulation. He cannot walk, cannot stand and now he has reached the stage where he cannot feed himself, not hold a drink.


The carers meet visiting district nurses up to 3 times each week and they also appear to share my opinion of the carers.


Indeed they are very caring people, exactly what carers should be. They should be very proud. The management team appear to be extremely efficient and always very helpful when my husband's needs increased.


Reply from Dina, Manager at Olive Care

Thank you so much for your kind words.


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Review from S Y (Son of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live 1 hour away and wanting my father to remain in his home as long as possible I needed a local care provider. From the first contact with the manager all I have received is prompt efficient service. No request has been difficult and I have always found them accommodating even at short notice.
Have no trouble thoroughly recommending them for an excellent care provider.

Reply from Dina, Manager at Olive Care

Thank you so much for your kind words.


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Review from Martin E (Son of Client) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care and support she is given. The staff are kind, friendly and thoughtful. Giving mum dignity in her difficult situation which is appreciated by the family.

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Review from J H (Client) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received care four times daily for about three years from my present company and have at all times been treated extremely well.
My family are happy with my care.

Reply from Dina, Registered Manager at Olive Care

Thank you for your kind words. It is an honour and a privilege to support you.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Olive Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Olive Care is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Olive Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Frequently Asked Questions about Olive Care

What Type of Services does Olive Care offer?

Olive Care offers Home Care.

How many Carers does Olive Care employ?

Olive Care employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Olive Care to verify any information. View our terms and conditions. Olive Care has an Enhanced Service – more info.