Home Instead (Folkestone, Hythe & Ashford)

300 Cheriton Road, Folkestone CT19 4DP
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9.7 43 Reviews
  • Home Instead (Folkestone, Hythe & Ashford), Folkestone
Home Instead Folkestone, Hythe & Ashford is a family-run business based in Cheriton Road, Folkestone. They provide home care services in Folkestone, Hythe, Romney Marsh, Ashford and the surrounding areas. They are part of the international award winning care company that is changing the way care is being delivered across the UK.

They offer a wide range of non-medical tailor made services to suit your individual circumstances; from daily personal care to companionship and help around the home.

Their team of Caregivers are dedicated to making a difference to people’s lives in the community. They treat their clients with the up-most respect in a compassionate way.

Home Instead believe in continuity of care, enabling a client to see the same caregiver and to enjoy building a relationship and rapport with that person. The team also provides specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

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Care Provided by Home Instead (Folkestone, Hythe & Ashford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carina Ellis (Registered Manager)

Funding & Fees Guide for Home Instead (Folkestone, Hythe & Ashford)

  • Prices

  • £33.50-£35.50

  • Available on request

Home Instead (Folkestone, Hythe & Ashford) Reviews (43)

Total of 43, showing 1-20
9.7

Home Instead (Folkestone, Hythe & Ashford) has a Review Score of 9.7 (9.743) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Folkestone, Hythe & Ashford) has 43 reviews.

Overall Experience

  • 39
  • 3
  • 1
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Date Published

43
0
9
12
31

Review from M J (Daughter of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's 'Home Instead' carers are, without exception, professional and kind. They bring more to the visits than excellent personal care. They take an interest in Mum as a person and offer a variety of conversations to enrich her day. We could not care for Mum at home as we do without their input.

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Review from S M (Daughter of Client) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy with the support he receives and considers his carer as a friend.

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Review from Allyson E (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Care Pros that come to see Dad are wonderful. He has some mobility issues and can be a bit sleepy at times, but they are all very patient with him. They are also very encouraging to me as I am Dad's main carer.

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Review from T B (Client) assisted by family/friend published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers all very helpful, talkative and friendly. Very supportive when I am not feeling well.
I would like more mixed carers in the evening sometimes. as have a male carer several nights in a row. Would like a lady carer in between male visits.
Timing of visits has improved lately.

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Review from Mary C (Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with my caregiver has been excellent. She arrives on time, is appropriately dressed, always friendly and helpful. She makes me feel very comfortable with very personal help and can always think outside the box. I feel most comfortable that she is my care provider.

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Review from Matthew D (Son of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All management and caring seem to be spot on. I am pleased with all communications, the quarterly reviews, and how carers keep an eye out for any health changes that they notice. I am happy for this service to continue.

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Review from Nick H (Husband of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Timely, prompt and friendly visits. With all tasks efficiently carried out. We receive regular visits from a small team. We appreciate the variety of personalities, obviously we don't want too big a team but a bit of variety is great.

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Review from Susan P (Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a poor experience with a care provider I approached with some hesitation.
I needn't have worried. The manager who came to visit us was lovely. Understanding, knowledgable, empathetic and efficient.
The carer companion she selected for us is a perfect "fit". She is capable, caring and understanding.
Both
myself and my husband feel safe and comfortable with her.
Well done Home Instead.

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Review from Sheila R (Wife of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was using the service for a few hours each week. Then had a health crisis with my husband, within 24 hours they had set up all the help I needed including overnight waking care. It was all up and running before the OT (Occupational Therapist), physio, etc visited 3 days later. Amazing service.

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Review from S D (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We originally contacted Home Instead after a recommendation from another service user. My mother required some care sessions to help her with getting ready for the day ahead and ensuring she had breakfast and had taken her medication. Mum's initial assessment was done promptly and a care package was
agreed. The 2 carers were very supportive and kind. We were contacted if there would be a change in any visit. Thank you to all at Home Instead on behalf of our family.

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Review from Helen S (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care provider is always a difficult time and we are so pleased and relieved that we decided to use Home Instead. Every aspect of our father’s care was dealt with professionally and with great sensitivity. We couldn’t have been more fortunate with the carer they found us and the management
support was just brilliant.

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Review from J C (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care professionals from Home Instead have dealt with Mum in a caring, friendly manner and have always treated her with kindness and respect; they’ve often gone the extra mile when any issues have arisen. Under their supervision, she has progressed amazingly well after her long stay in hospital
and has regained her strength and confidence. I live a couple of hundred miles away and Mum and I need a care provider that is reliable and does things properly. The service given by both the care professionals and the office-based staff at Home Instead has been exemplary and I would not hesitate to recommend them to anybody.

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Review from Alex D (Son of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Home instead were highly professional and cared for my late father with great understanding and flexibility. My family will forever be grateful for the efforts of all concerned during a difficult time. I have no hesitation in recommending their services.

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Review from T G (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old mother with dementia needed daily help from a caregiver each morning in October 2021 after a fall. We feel so fortunate that we found Home Instead. From the start they were helpful, informative, flexible and kind. The care my mother received was excellent. They did such a wonderful job
in helping to bring back her confidence after her fall that she no longer needs the extra help at the moment. We will both be forever grateful.

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Review from Rosie I (Daughter of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Home Instead is only my second experience of establishing care for my 91-year-old parents. And the difference between the 2 organisations is marked. Home Instead have, from the get-go, been conscientious, responsive, flexible, compassionate, enthusiastic and above all extremely understanding
of the sensitivities and anxiety around making difficult decisions about a challenging time in the lives of 2 very independent people! From the manager, trainer, scheduler, owner, to the charming, kind and caring caregivers themselves-everyone seems to want to do their best for my parents to make life that bit more comfortable. The caregivers are all very different, each with her strengths and it is a great comfort to know that the relationship between each of them and my parents continues to be supportive and caring.

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Review from M B (Daughter of Client) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers do more than other carers. Some care more.

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Review from M A (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregiver - reliable, kind, thoughtful and encouraging.
Office - very helpful and accommodating.

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Review from J M (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am relieved to meet such kind support carers.
My fear is, this pandemic could be carried by any carer who has not agreed to be vaccinated!

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Review from D C (Client) assisted by family/friend published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregiver really cares about what she does, and she cares about me as a person as well as helping me to do things that help me to stay independent. Without her help and experienced support, I could not continue to live where I do. I also love the chance to talk about so many things and memories.

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Review from M P (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot imagine how I would have coped throughout the latest lockdown without my caregiver. They help me with all of tasks which I can no longer manage and they offer companionship. My closest family members and friends do not appreciate the loneliness and isolation as none of them go home to an empty
house. I hope that my caregivers and the office staff realise how much I appreciate them.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Home Instead (Folkestone, Hythe & Ashford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Home Instead (Folkestone, Hythe & Ashford) is calculated as follows: ( (55 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 70 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Folkestone, Hythe & Ashford) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Home Instead

Date: Thursday 31 Mar 2022 More details

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Frequently Asked Questions about Home Instead (Folkestone, Hythe & Ashford)

What Type of Services does Home Instead (Folkestone, Hythe & Ashford) offer?

Home Instead (Folkestone, Hythe & Ashford) offers Home Care.

How many Carers does Home Instead (Folkestone, Hythe & Ashford) employ?

Home Instead (Folkestone, Hythe & Ashford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Folkestone, Hythe & Ashford) to verify any information. View our terms and conditions. Home Instead (Folkestone, Hythe & Ashford) has a Platinum Service – more info.