Review from J L (Daughter of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead provide excellent care for our mother. They are reliable, caring, organised and good communicators. The carers are excellent and genuinely care for our mother. They also appear well supported by management e.g. illness or logistical challenges. They are also all excellent at communicating

with me and my siblings. I honestly cannot fault them.

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Review from B A (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

My present carer is extremely kind and thoughtful, very dependable, always here in time.

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Review from D L (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

I have been most impressed by the courtesy, care and kindness of the carers who are very hard working and helpful.

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Review from J J (Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

From my personal experience and my views which I have been happy to confirm as below, there is little I can add in this review, however, I feel one could well add 'kindness' and 'encouragement' both of which I have received from all I have come into contact with.

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Review from Maureen L (Friend of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience

I knew nothing about Home Instead (Folkestone, Hythe & Ashford), I found them on the internet when I needed a carer for an elderly friend. I was so pleased with the service that I received in setting up this provision and the ongoing care. Home Instead (Folkestone, Hythe & Ashford) were wonderful in

every respect. They always answered the phone and were understanding and helpful. They kept a regular check on their client and reported anything that might cause a problem. The carers were lovely, friendly and did everything possible to make my friend happy.

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Review from Malcolm R (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience

The team go above and beyond, I can rest assured that when my mother has a problem she will not be left alone and the carers call me and wait until I get there to relieve them. Any concerns even out of hours the office is quick to respond and rectify. For the most part, she has the same carers who treat

Mum as a member of their family with plenty of time to chat.

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Review from Ashley G (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience

My sister and I have employed Home Instead caregivers to care for our Mum for over two years now. We both live a considerable distance away from Mum, and having a caregiver visit daily has provided my sister and me with much-sought comfort and peace of mind knowing that Mum is seeing a friendly face

and having someone checking in on her daily.

I find it really easy to communicate with all of the office staff either by phone or email, and they always respond quickly to me. They never seem to mind when I sometimes call them consistently a few days at a time to maybe offer suggestions to help them with Mum's care.

We have been lucky and managed more or less to keep to the same caregivers, which promotes Mum's trust, plus they really have got to know our Mum well with her likes, dislikes, mood changes and habits.

If we have ever needed extra visits for Mum, nothing is too much trouble, and the office has always managed to accommodate.

Thank you for your continued support.

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Review from A E (Son of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience

Carers visit my mother, who is 96 and suffers from dementia, four times a day. They are very helpful, friendly and attentive and it is thanks to them that my mother is able to continue living in her own home. They help with a number of tasks including dressing, showering, giving medication, cooking,

cleaning, shopping and providing companionship. They provide an excellent service.

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Review from Jude H (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience

My mum's residential home closed down in February and she has come to live in our annexe. I knew that I would need additional help for mum's needs. Having used the search engines online, I was impressed by the presentation of the Home Instead website. From the first telephone call I got to speak

to a person! A professional, friendly and informative person. It feels like that is a rarity these days!!
From the initial consultation to the meet and greet of mum's carer, everything has been dealt with efficiency, friendliness and attention to detail. Mum has been matched with a lovely carer who I cannot speak highly enough of. Mum has the help she needs with personal daily tasks, a cooked meal at a time that she prefers to eat and companionship during the day.
As her daughter, it has definitely taken the stress off - knowing that for part of the day I can crack on with my own personal errands to run and not have to worry about whether she is okay or not when I am out. Thank you!

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Review from Kevin H (Son of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience

Very grateful for the calm and professional approach shown by those at Home Instead. Everyone we have spoken to have been kind, thoughtful and caring. My step Mum has felt very comfortable with her carers and she is enjoying the extra attention that her carers provide. Communication via telephone and

email has been clear, informative and dealt with promptly.
Many many thanks.

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Review from Karen R (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience

The Carers that my mum is having are so very nice to me and my mum. Most importantly my mum seems happy to see them when they arrive which is a great comfort to me.
They also do their utmost to help you when you are in desperate need of emergency care.
Many thanks

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Review from Laura U (Wife of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience

I can't say enough about the care, attention and dignity Home Instead provided for my husband who has mild dementia. The staff were all wonderful - very personable and friendly. They checked the living situation thoroughly to ensure it was a safe environment for my husband. They took into account our

specific needs as my husband is able to do most of his self-care but needed help with transportation to shops and doctor's appointments, and with taking his medication. The staff listened to our specific needs and tailored a program to suit our situation.
They were always kind and considerate, even when my husband repeated his requests because he forgot what he said. They were extremely patient and thoughtful and attentive to his every need. They listened to him talk about his childhood. He couldn't have had better treatment by anyone else, and they provided real value for money. I would recommend Home Instead Senior Care (Folkestone, Hythe & Ashford) to anyone without hesitation.

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Review from Paul M (Son of Client) published on 11 July 2019
Submitted via Website • Report

Overall Experience

We continue to be impressed with the care given to my mother by the wonderful carers at Home Instead. They are consistently efficient and caring and often go above and beyond what might be expected, taking initiative where needed and responding to incidents or crises with understanding.

Living so

far away from my mother it is immensely reassuring to know that this level of care is being provided, and that communication between us is very good and that my mother has such a good relationship with them. It goes a long way towards easing the constant worry of supporting her at home with her dementia and growing daily needs. A crucial part of their service is that the same caregivers attend at the same times each day establishing a routine ensuring a sense of order, security and comfort.

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Review from Nicola P (Daughter of Client) published on 29 March 2019
Submitted via Website • Report

Overall Experience

We have used Home Instead before to look after my mother at home who was suffering from dementia as we were very happy with the service provided I decided to call on them again to look after my father for a couple of weeks after he had had a minor operation as I don’t live in the area. They wanted to

know all the relevant information regarding the operation and planned accordingly with me what aftercare my father would need. Nothing was too much trouble. Very professional and caring. As I live quite far away I felt completely at ease knowing my dad was being cared for.

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Review from Paul B (Son of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience

All staff, carers, very caring to my parents, treat them with affection, attentive to any requests. Carers are always ready to go that extra mile. The only downside is that they are restricted in physical duties, even the smallest exertion or help to lift or move someone is perhaps the negative which

could be addressed. No complaints apart from the physical problem.

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Review from Avril H (Niece of Client) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience

The carers from our local branch were really wonderful to my Aunt who sadly has now passed away.
I could not have asked more from them, she was so fond of them and looked upon them as friends which enabled her to stay in her own home until she died.

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Review from Dawn R (Wife of Client) published on 23 September 2018
Submitted via Postal Card • Report

Overall Experience

It is still early days of being with this company, but my husband and I are both very happy with the service provided so far.

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Review from Eileen D (Client) assisted by family/friend published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

The staff are polite and helpful. They are willing to do tasks as required without complaint.

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Review from J S (Client) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience

The carers (so far the same 4 people taking it in turns) are friendly, efficient and watchful of any health problem that might arise. I'm thankful this service is available, meaning I can stay in my own home.

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Review from Stephen C (Son of Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

The manager and her team have integrated into mum's life very quickly. Mum, my sister and I are all happy with the professionalism and care being given to mum.

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Home Instead (Folkestone, Hythe & Ashford)

Care Provided by Home Instead (Folkestone, Hythe & Ashford)

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