Home Instead (Folkestone, Hythe & Ashford)

300 Cheriton Road, Folkestone CT19 4DP
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9.7 43 Reviews
  • Home Instead (Folkestone, Hythe & Ashford), Folkestone
Home Instead Folkestone, Hythe & Ashford is a family-run business based in Cheriton Road, Folkestone. They provide home care services in Folkestone, Hythe, Romney Marsh, Ashford and the surrounding areas. They are part of the international award winning care company that is changing the way care is being delivered across the UK.

They offer a wide range of non-medical tailor made services to suit your individual circumstances; from daily personal care to companionship and help around the home.

Their team of Caregivers are dedicated to making a difference to people’s lives in the community. They treat their clients with the up-most respect in a compassionate way.

Home Instead believe in continuity of care, enabling a client to see the same caregiver and to enjoy building a relationship and rapport with that person. The team also provides specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

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Care Provided by Home Instead (Folkestone, Hythe & Ashford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carina Ellis (Registered Manager)

Funding & Fees Guide for Home Instead (Folkestone, Hythe & Ashford)

  • Prices

  • £33.50-£35.50

  • Available on request

Home Instead (Folkestone, Hythe & Ashford) Reviews (43)

Total of 43, showing 41-43
9.7

Home Instead (Folkestone, Hythe & Ashford) has a Review Score of 9.7 (9.743) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Folkestone, Hythe & Ashford) has 43 reviews.

Overall Experience

  • 39
  • 3
  • 1
  • 0
  • 0

Date Published

43
0
9
12
31

Review from Paul D (Son of Client) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Suddenly facing reduced mobility my mother needed care urgently. From the first phone call through to the care my Mother received in the home, the service was professional, humane and above all extremely caring. Mum was treated with great dignity and respect at a time that was very upsetting for her,
establishing a rapport with her caregiver and greatly looking forward to her visits. The caregiver was responsive to Mums changing needs, adding visits when necessary and responding rapidly when there was a crisis early one Sunday morning. Thoroughly recommended.

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Treated with Dignity

Value for Money

Review from Mark R (Son of Client) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of Home Instead Senior Care (Folkestone). The whole team were superb when dealing with my father, who needed help post Christmas 2017. The dignity they afforded him was refreshing, matching his needs both physically and socially. This meant he had carers who not only knew
how to help him but could also converse with him about subjects he was interested in. The professionalism extended to the clarity of communication, speed of reaction and empathy to the pain of our family when my father passed away suddenly during February. Our association was all too brief but we were comforted by the service received.

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Treated with Dignity

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Review from Sue M (Daughter of Client) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Home Instead, they are caring and listen to what my mum wants. They help with physio, feeding my mum's pets and general things around the house. They assess my mum's needs and have found a carer that fits in perfectly with what her daily life was like before she had her
fall, which means she has less stress and can concentrate on recovering. Everything is done professionally. Definitely the best in the area.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Home Instead (Folkestone, Hythe & Ashford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Home Instead (Folkestone, Hythe & Ashford) is calculated as follows: ( (55 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 70 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Folkestone, Hythe & Ashford) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (0)

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