Right at Home (Worthing & Shoreham)

Jetspace, Hangar 4, 2 - 4 Cecil Pashley Way, Brighton City Airport, Shoreham-by-Sea BN43 5FF
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9.9 54 Reviews
Right at Home (Worthing & Shoreham) offers a friendly, compassionate person to help with everything from everyday tasks around the home, personal care, full-time live-in care or simply to chat. They have the perfect carer waiting for you.

They care for many types of adult clients and have a particular focus on varying forms of dementia. Delivering high-quality personalised care with longer, punctual and consistent call times, avoids rushed visits and is the cornerstone of what they do.

Their carers are selected for their gentle and considerate nature and are given comprehensive training and coaching by experienced staff before being matched to individuals, so that you and your relatives can relax and feel safe knowing that you are receiving effective and responsive care.

Right at Home (Worthing & Shoreham) is based in Shoreham-by-Sea and offers quality homecare in Worthing, Lancing, Shoreham, Portslade, Steyning, Henfield and the surrounding areas.
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Care Provided by Right at Home (Worthing & Shoreham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anton van Baalen (Managing Director)

Funding & Fees Guide for Right at Home (Worthing & Shoreham)

  • Prices

  • From £34.00 per hour

  • Our fees are for a full hour. We do not take out travel time from your hour. We travel in our own time and will always arrive on time. If we are going to be more than 10 minutes late for a call because of traffic problems etc. we will always call you to let you know.

Right at Home (Worthing & Shoreham) Reviews (54)

Total of 54, showing 1-20
9.9

Right at Home (Worthing & Shoreham) has a Review Score of 9.9 (9.874) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Worthing & Shoreham) has 54 reviews.

Overall Experience

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Review from Simon C (Son of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and lovely office staff. Prompt updates informing me of any concerns regarding my mothers well-being.
We couldn't be more happy with the service all round, and the accommodating nature of the company.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou for the lovely review and feedback. We are extremely proud of our staff.


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Review from Patricia B (Daughter-in-law of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have kept me and the family clearly updated on any changes in my mother in law's health and well being. A caring, concerned attitude is shown by every staff member throughout the management team and hands on carers. They are all polite, friendly and show respect to my mother in law and
to ourselves as a family and highly professional with their nursing skills. We are extremely grateful for all the advice and care shown by all at Right at Home.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou for the review. Its so lovely hear your kind words about our staff.


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Review from K H (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home 3 times to cover when Mum's usual carers are away. The carers have all been excellent, very kind and great with Mum. She has been very comfortable with them all.
The office staff are very efficient and have organised the visits very well. I particularly like being able to
read the feedback on each visit that the carer updates online on leaving Mum. It gives me a good idea of how Mum is, and what has happened during the visit.
I would recommend them highly.+

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou for the lovely review and feedback. We are proud to be able to provide the support when needed.


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Review from Kim P (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Right at Home are fantastic. They are professional, caring, trustworthy and dedicated.
The team provided care to my Dad for many years and without their ongoing support, he could not have remained living in his own home where he wanted to be. The carers were proactive and always
put my father in the centre of everything they did.
At times they went beyond in the care and support they provided to him and for that we will always be grateful.
In the last two weeks of his life they were so reactive in the care they provided to him and supported him to die at home with dignity and respect.
As a family they fully support us at this very difficult time and ensured we were all ok. Kind words, cups of tea, space when we needed it and all care for my Dad when we needed a few minutes to step away.
Thank you to all the staff. We so much appreciated everything you did for Dad and for us.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou so much for the lovely review. Such kind words. Im glad we were able to support you and the family in anyway we could.


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Review from Bob M (Brother of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been providing care for over 18 months now for both my sister and brother-in-law and this has been excellent and very effective. I have found that the carers, staff and managers are dedicated with what they do and the overall service they provide and they always give excellent detailed
feedback, especially if there are specific incidents that need dealing with or raising of concerns. The carers are also well liked by my sister and brother-in-law. Overall an excellent and well run service and highly recommended.

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Review from Robin B (Husband of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Understand that care times are most in demand in the mornings. All that was available to me was 09:45.
I accepted this which was Later than I hoped. This has been difficult as time keeping has been erratic.
I understand reasons why, but several times it's been necessary for me to ring to find out
if anyone was indeed coming.
I would have expected that I should have been informed of any delay. Delays have been up to 25 minutes.
Not the carer's fault - but it seems their schedule is so tight, and patients need more time perhaps, that and distance to travel from
One venue to the next. They all are excellent, nice, friendly and a delight to have around.

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Review from Ros E (Wife of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first introductory meeting with the Right at Home staff, we felt valued as customers, and were immediately confident that we were in good hands. We have always found Right at Home to be helpful, supportive and understanding. The office staff are friendly and obliging, and the carers are
worth their weight in gold, reliable, knowledgeable and compassionate, going above and beyond as a matter of course.

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Review from Yvonne D (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the Right at Home team are excellent!
The carers are very kind, thoughtful and friendly to my Mother and Aunt, they have lovely chats together as well as performing their tasks and safe guarding functions.
The managers and back office team are also very good: always responsive and helpful.
Well
done everyone!!

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Review from N K (Son of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided daily visit to my father, and he thought of the carer's as his girls and was always happy to see them, as they provided daily contact and met his day to day care needs.


As my father's needs changed Right at Home were able to meet his needs, right up to the time of his passing.


Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou. Caring for your dad has truly been a privilege. He was such a character who all the carer's enjoyed seeing.


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Review from Sasha K (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for care for my mum and dad and had been sent 6 local agency's to call. We short listed to 2, rang them both, asked the same questions and by 100%, Staff member at Right at Home blew us out of the water. She was kind, genuine, caring and answered all our questions. She remained professional
throughout and was understanding of our needs. I would recommend Right at Home to anyone I spoke to who needed care for anyone. She was passionate about what she did and put my mind at ease straight away. Thank you for being amazing.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for your very kind words about our staff. We are passionate about providing the right information in order for our clients to decide on the correct care. It's great to hear that you have been able to get all your questions answered!


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Review from Emma W (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than happy, as has Dad. Everything you've done has been brilliant & you've kept me up to speed and have been patient and understanding with both of us all the way through. So thank you.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thank you for such a kind review. It has been a pleasure to get to know both you and your dad.


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Review from T M (Daughter of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lady in the office is great at communicating with me any changes or concerns the carers have had with Mum.
All the carers know exactly what needs doing they usually go above and beyond!
Very organised and efficient!

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for the lovely review - we are extremely proud of how great our staff are with your Mum!


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Review from S N (Son of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough good things about the wonderful care my mum is receiving. She loves her carer's visits after initially being nervous. We have found that nothing is too much trouble and in my view, the company always goes above and beyond.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for the kind words - it's an absolute pleasure supporting your lovely mum.


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Review from P G (Husband of Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from this company and lovely live-in carers.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you for the positive review - it's an honour to support your wife.


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Review from David L (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home supported my frail mother, who still lived at home, for a year until her recent demise. From the start, the engagement was positive with friendly and committed people and a solid assessment process. Although several carers attended my mother the number of people was kept to a minimum due
to her Alzheimer’s and all were punctual, engaging, friendly and efficient. They helped make my mother’s last year comfortable.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for your kind words. It was an honour to support your mother and family.


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Review from Jon M (Son of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team came to our rescue when dads ability to cope independently at home surfaced. The team stepped in immediately with assessment advice, involving dad and the family.
Right at Home was extremely flexible to support dads needs and rapidly introduced him to his new team of carers.
The
team were professional throughout the time dad remained at home and flagged up changes and worries as they cropped up. We valued being able to look up the daily reports on our dedicated web page.
Another big thank you to the team of Right at Home.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for the lovely review - we loved supporting your dad. All the best for the future.


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Review from G W (Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have advanced MS with the use of my left thumb and index finger. I can operate my electric wheelchair, however, I need full assistance for all tasks including being hoisted between the wheelchair, recliner, and bed. My wife went away for some respite with her siblings. I needed a care company that
could come in for 3 hours in the morning to get me out of bed, into the bathroom for personal care, back to bed for dressing, and put back into my wheelchair. I had a close friend staying with me 24/7 to help outside of these times. We chose Right at Home after initial inquiries, conversations, and meeting with carers before the time. There was good rapport and we were confident my personal care needs would be met. The carers were very kind and professional. They made the experience acceptable and done with dignity. They were on time, friendly, courteous and caring. Understandably there were a few hiccups along the way, however, both the carers and the office team were very quick to respond.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for your positive review, we really hope we get to work with you again in the future.


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Review from Claire O (Mother-in-law of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were wonderful in our time of need. They supported us through a very challenging time. They enabled us to care for our family member at home when they were unwell. All the staff at Right at Home are kind, caring and clearly enjoy interacting with clients. We couldn't have managed without
them and are truly grateful for their support.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for the lovely review, it was a pleasure supporting your loved one.


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Review from Christine H (Daughter-in-law of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law received excellent care in his own home. The initial assessment was very detailed and subsequently the carers had a good understanding of his needs. The carers contacted me with queries and concerns as they occurred, which was good for clear communication. My father-in-law always remarked
on how friendly each carer was after their visits. A really good system from Right at Home is that any new carers are introduced to the client by familiar carers, this is so beneficial to a person with dementia. A big thank you to all the carers and office personnel at Right at Home.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for the lovely review, it's greatly appreciated. We loved supporting your dad and wish him all the best


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Review from Sue A (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Right at Home (Worthing and Shoreham), at very short notice for them, after our mum had an emergency admission to hospital in late April. Their response was both professional and reassuring, especially as our mum has always been fiercely independent and we were not sure how she would react
to having a carer coming every day. We needn't have worried. All of the carers, some of whom we have met in person, are lovely, very caring and very professional. They really focus on what my mum needs personally. We have also had a couple of emergencies where the response has been amazing, both from the team in the office and the individual carers. As we both (my sister and myself) live a long way away from Mum, the app they use is fantastic in reassuring us every day of the care she is receiving. Thank you Right at Home.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for your review, it's great to get feedback like this that we can pass on to the carers.


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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Right at Home (Worthing & Shoreham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Right at Home (Worthing & Shoreham) is calculated as follows: ( (106 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Worthing & Shoreham) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Right at Home UK

Date: Friday 31 May 2024 More details

Most Outstanding National Home Care Provider2024

Recipient: Right at Home (Worthing & Shoreham)

Date: Friday 01 Mar 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Right at Home UK

Date: Wednesday 31 May 2023 More details

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Meet the Team (6)

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Anton van Baalen

Job Title: Managing Director

Joined: 2017

I am the owner and Managing Director of Right at Home in the Worthing & Shoreham area. We are a local care agency based in Shoreham-by-Sea and offer our honest and trustworthy home care in Worthing & The Adur Valley which includes Lancing, Shoreham, Portslade, Steyning, Henfield and the surrounding areas.

We employ local people in our community to support those needing a little extra help at home.

Providing the very best care for someone has always been close to my heart. I have always wanted to be able to give more in a way that changes people’s lives in a positive and meaningful way. I am passionate about people’s dignity and well-being. By helping to raise awareness within our community, and by offering excellent support, I know we can improve the quality of life for people needing care and their families.

... Read more
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Louisa Connor

Job Title: Acting Registered Manager

Joined: 2019

As the Registered Manager, I ensure that we maintain the highest standards of care and are fully compliant with CQC regulations. I lead our team with kindness and support, always making sure they have the guidance they need to provide exceptional care for our clients. I take responsibility for managing medication, ensuring that our clients' safety and well-being are always a top priority. I am also the first point of contact for any concerns or feedback, handling each situation with empathy and professionalism. In addition, I hold regular supervisions to support the growth and development of our team, fostering a positive and caring environment for both staff and clients.

At Right at Home, we’re dedicated to providing compassionate, high-quality care, and I am proud to be part of a team that truly makes a difference in the lives of those we serve.

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Jan PenDennis

Job Title: Senior Care Manager

Joined: 2019

In my role, I support the relationship between our live-in carers and clients, ensuring that each individual receives the compassionate, person-centered care they deserve. I work closely with the Registered Manager to ensure our care team is well-supported and that operations run smoothly. I’m committed to advocating for our clients by raising any concerns they may have and ensuring that their needs are met with the utmost care and attention. I also assist with addressing complaints, always approaching each situation with empathy, kindness, and professionalism.

I’m incredibly proud to work at Right at Home because I truly believe we offer the best care possible. It’s not just about meeting needs—it’s about making a meaningful difference in the lives of those we care for, and I’m honored to be part of such a dedicated, compassionate team.

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Leah Grant

Job Title: Field Care Supervisor

Joined: 2023

As a Field Care Supervisor, I take responsibility for conducting initial client assessments and ensuring that all ongoing assessments are thorough and up-to-date. I introduce our dedicated carers to new clients, making sure that they understand each individual’s needs and preferences. I also write detailed risk assessments to ensure the safety and well-being of our clients at all times. Part of my role includes creating and updating personalized care plans, tailored to the unique needs of each client, to ensure they receive the highest quality of care. Additionally, I assist with maintaining overall compliance and conducting regular reviews to ensure we consistently provide the best possible service.

At Right at Home, we take great care in matching our carers with the right clients. It’s important to me that each client receives care from someone who truly understands their needs, values, and preferences. Seeing the positive relationships that develop between our carers and clients is incredibly rewarding, and I’m proud to be part of a team that makes these meaningful connections possible.

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Lisa Hendy

Job Title: Care Coordinator

Joined: 2023

As a Care Coordinator, I’m responsible for managing the schedules for both our clients and carers, ensuring that all appointments run smoothly and that care is always delivered on time. I’m the main point of contact for any changes to clients' or carers' information, making sure everything is updated quickly and accurately to maintain the best possible care.

I also help template clients' care calls, ensuring that every aspect of their needs is captured and that their care plans are followed accurately. I act as a liaison for any scheduling changes, working closely with both clients and carers to accommodate any adjustments, ensuring everything runs smoothly with minimal disruption.

At Right at Home, I’m proud to be part of a team that is truly dedicated to providing compassionate, reliable care. We take the time to ensure that your loved ones receive the care they deserve, and I’m passionate about making sure both clients and carers have the support they need to ensure the highest level of care is always provided.

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Megan Spencer

Job Title: Recruitment Officer/Administrator

Joined: 2021

I manage recruitment and conduct interviews, ensuring we bring in the right people to join our team. I also attend and host recruitment events to spread the word about our amazing opportunities. Additionally, I follow up on any outstanding general training for our caregivers and audit caregiver files to maintain our high standards of care.

In my role, I support the management team with all administrative tasks and take pride in helping recruit new carers who share our values. I feel incredibly lucky to be part of such a wonderful company and team, where we provide outstanding care. I’ve always had a big heart for helping people and supporting their well-being, and it’s truly rewarding to see the positive impact we make.

... Read more

Frequently Asked Questions about Right at Home (Worthing & Shoreham)

What Type of Services does Right at Home (Worthing & Shoreham) offer?

Right at Home (Worthing & Shoreham) offers Home Care.

How many Carers does Right at Home (Worthing & Shoreham) employ?

Right at Home (Worthing & Shoreham) employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Worthing & Shoreham) to verify any information. View our terms and conditions. Right at Home (Worthing & Shoreham) has a Platinum Service – more info.