Right at Home (Worthing & Shoreham)

Jetspace, Hangar 4, 2 - 4 Cecil Pashley Way, Brighton City Airport, Shoreham-by-Sea BN43 5FF

10 47 Reviews

Funding & Fees Guide for Right at Home (Worthing & Shoreham)

Prices

From £34.00 per hour

Our fees are for a full hour. We do not take out travel time from your hour. We travel in our own time and will always arrive on time. If we are going to be more than 10 minutes late for a call because of traffic problems etc. we will always call you to let you know.

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Review from Hazel R (Daughter-in-law of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience

The care given to my mother-in-law by this company has been amazingly good. All of the ladies are caring, and nothing is too much trouble. The admin are brilliant and keep us informed of issues immediately any arise. I can't thank all involved with mother-in-law's care enough for everything they do.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for your very kind review. It's been such a pleasure supporting your mother-in-law!

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Review from Karen H (Grandson of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience

I am very pleased with the support that Right at Home has been providing for my mother this year. The carers all have a warm and friendly approach and have developed good relationships, meaning she happily welcomes them into her home. Carers are careful to follow all procedures as agreed and are adaptable

to changes when needed. The admin team are keen to ensure that the care plan closely reflects my mother's needs and this is updated regularly, through face to face meetings. Communication strategies are excellent, I am always kept updated about routine and specific matters. My mother recently had a small hospital procedure and the team at Right at Home were fantastic in following the aftercare treatment steps, even contacting the hospital when there was a concern and taking her for her follow up appointment. The personal touch from Right at Home sets them out from the rest.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

It's been an absolute pleasure supporting your Mum and I know our team are more like her friends than her carers. We are very proud of the great team we have!

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Review from Jessica S (Daughter-in-law of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience

My partner and I are so happy with the service and kindness we have received. We know my partner's mum is very difficult to please due to her condition, you never know what mood she will be in, but the carers have done an outstanding job to keep her happy. It was really nice for us to be able to go

on a little Wales holiday and not having to worry about my mother-in-law, as we knew she was in good hands and well looked after! We are already planning to create a permanent care plan for her because we were so happy with how it all went. We can only recommend them and are looking forward to implementing the new permanent plan.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

It's been such a pleasure to have supported you and to make sure you had a very well deserved break. We have a great team which I am very proud of!

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Review from Sheila A (Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience

Very pleased with all my care providers. At least six carers come and all were most helpful and left me comfortably, ready for the day ahead.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

It's been great to be able to support you. We are very proud of our team!

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Review from Harry T (Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience

We've found the carers to be friendly and caring. We can talk to them easily. We've found them easy to have in our house and they're nice to know. We've found that the carers have helped us to catch up with household tasks which have made things easier for us.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thanks for your kind words about our brilliant team!
I'm pleased the support we are providing is working well.

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Review from Helen N (Daughter of Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with the high standard of care that my mother receives. All of the girls have been fantastic in making sure that she is well looked after and is happy. I can highly recommend Right at Home.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

We are extremely happy to have such great feedback from you for your Mum. Our staff love to visit her and to make sure she is always happy!

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Review from Liz B (Daughter of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a client of Right at Home since Easter 2018. I've been very happy with the standard and consistency of care. The company has also been very flexible and able to respond to changes in support required. For example, at times my mother has needed more (after a fall) or less (when in

hospital) care visits. I would not hesitate to recommend the service.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you very much for your kind review, and we certainly will continue to support your Mum very well!

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Review from R B (Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience

I have been very happy with the service and my carers and have already recommended you to friends.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

We appreciate your review and are very pleased that you are most happy with our service.

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Review from R M (Son of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience

Very happy with the attention, thoughtfulness and real care that my mother received from all at Right at Home.
Carers provided invaluable relief to my father and my parents' live-in carer as my mother's Alzheimer's-related care needs became more acute.
I was also impressed with the efficiency that

I encountered in dealing with them.

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Review from Andrew L (Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience

A very professional service that goes the extra mile. They have been caring and because I'm managing my mother's support remotely always willing to act as the interface to local service providers and the NHS.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for your kind review, and we are most pleased to be able to support your Mum very well

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Review from David T (Son of Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

Happy with care/ladies. Big improvement of personal care.

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Review from Brigitta W (Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

I would highly recommend this company which provides an excellent home care service.

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Review from Michael H (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience

The carers keep exact time. I like a 7am call; they come at 7am spot on. Although I mainly have two carers my remarks apply without fail to all of them. They are attentive to my needs, considerate, polite, gentle (and gently authoritative when I talk too much!), efficient and intelligent.
The company

is small enough that the HQ staff know me; the director and other HQ staff check up on my satisfaction. If there is staff absence, the director will turn up. Staff go well beyond their remits; shopping, telephone calls (I am partially deaf), cleaning, even when not asked, hoovering off their own bat.
I cannot speak too highly of the company.

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Review from Stephen W (Son of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

Right at Home have been an invaluable service to my mother. They provide her with a meal and company at lunchtime. She is always happy to see them. Having company during the day really lifts her spirits.

Reply from Anton van Baalen at Right at Home (Worthing & Shoreham)

Thank you for your most kind review. We are pleased to be able to care for your Mum and our carers love going out of their way to make her day different and enjoyable.

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Review from Valerie M (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

Reliable, friendly caregivers - am very happy with the care provided, lovely staff.

Reply from Anton van Baalen at Right at Home (Worthing & Shoreham)

Thank you for your very kind words - we are honoured to be able to support you.

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Review from Dianne B (Daughter-in-law of Client) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

We have been delighted with the care and support provided. The Right at Home carer has made a huge difference to my mother-in-law's life, happiness and well being.

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Review from Gillian K (Daughter of Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience

Very good service given by Right at Home.

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Review from Sue S (Daughter of Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with all aspects of the care given by Right at Home.

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Review from Katherine N (Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience

I find the carers on time. Very efficient very sensitive towards my needs. They were a great support to my husband in the last days of his life and nothing is ever too much for them. They have restored my faith in home care. I am very grateful for everything.

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Review from Lynne E (Client) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service I receive from my carers. They are very helpful and proficient, frequently anticipating my needs. If they get held up and will be late (not very often) I am given a phone call to let me know.

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Meet the Team (6)

Anton van Baalen

Job Title: Managing Director

Joined: 2017

I am the owner and Managing Director of Right at Home in the Worthing & Shoreham area. We are a local care agency based in Shoreham-by-Sea and offer our honest and trustworthy home care in Worthing & The Adur Valley which includes Lancing, Shoreham, Portslade, Steyning, Henfield and the surrounding areas.

We employ local people in our community to support those needing a little extra help at home.

Providing the very best care for someone has always been close to my heart. I have always wanted to be able to give more in a way that changes people’s lives in a positive and meaningful way. I am passionate about people’s dignity and well-being. By helping to raise awareness within our community, and by offering excellent support, I know we can improve the quality of life for people needing care and their families.

Louisa Connor

Job Title: Acting Registered Manager

Joined: 2019

As the Registered Manager, I ensure that we maintain the highest standards of care and are fully compliant with CQC regulations. I lead our team with kindness and support, always making sure they have the guidance they need to provide exceptional care for our clients. I take responsibility for managing medication, ensuring that our clients' safety and well-being are always a top priority. I am also the first point of contact for any concerns or feedback, handling each situation with empathy and professionalism. In addition, I hold regular supervisions to support the growth and development of our team, fostering a positive and caring environment for both staff and clients.

At Right at Home, we’re dedicated to providing compassionate, high-quality care, and I am proud to be part of a team that truly makes a difference in the lives of those we serve.

Jan PenDennis

Job Title: Senior Care Manager

Joined: 2019

In my role, I support the relationship between our live-in carers and clients, ensuring that each individual receives the compassionate, person-centered care they deserve. I work closely with the Registered Manager to ensure our care team is well-supported and that operations run smoothly. I’m committed to advocating for our clients by raising any concerns they may have and ensuring that their needs are met with the utmost care and attention. I also assist with addressing complaints, always approaching each situation with empathy, kindness, and professionalism.

I’m incredibly proud to work at Right at Home because I truly believe we offer the best care possible. It’s not just about meeting needs—it’s about making a meaningful difference in the lives of those we care for, and I’m honored to be part of such a dedicated, compassionate team.

Leah Grant

Job Title: Field Care Supervisor

Joined: 2023

As a Field Care Supervisor, I take responsibility for conducting initial client assessments and ensuring that all ongoing assessments are thorough and up-to-date. I introduce our dedicated carers to new clients, making sure that they understand each individual’s needs and preferences. I also write detailed risk assessments to ensure the safety and well-being of our clients at all times. Part of my role includes creating and updating personalized care plans, tailored to the unique needs of each client, to ensure they receive the highest quality of care. Additionally, I assist with maintaining overall compliance and conducting regular reviews to ensure we consistently provide the best possible service.

At Right at Home, we take great care in matching our carers with the right clients. It’s important to me that each client receives care from someone who truly understands their needs, values, and preferences. Seeing the positive relationships that develop between our carers and clients is incredibly rewarding, and I’m proud to be part of a team that makes these meaningful connections possible.

Lisa Hendy

Job Title: Care Coordinator

Joined: 2023

As a Care Coordinator, I’m responsible for managing the schedules for both our clients and carers, ensuring that all appointments run smoothly and that care is always delivered on time. I’m the main point of contact for any changes to clients' or carers' information, making sure everything is updated quickly and accurately to maintain the best possible care.

I also help template clients' care calls, ensuring that every aspect of their needs is captured and that their care plans are followed accurately. I act as a liaison for any scheduling changes, working closely with both clients and carers to accommodate any adjustments, ensuring everything runs smoothly with minimal disruption.

At Right at Home, I’m proud to be part of a team that is truly dedicated to providing compassionate, reliable care. We take the time to ensure that your loved ones receive the care they deserve, and I’m passionate about making sure both clients and carers have the support they need to ensure the highest level of care is always provided.

Megan Spencer

Job Title: Recruitment Officer/Administrator

Joined: 2021

I manage recruitment and conduct interviews, ensuring we bring in the right people to join our team. I also attend and host recruitment events to spread the word about our amazing opportunities. Additionally, I follow up on any outstanding general training for our caregivers and audit caregiver files to maintain our high standards of care.

In my role, I support the management team with all administrative tasks and take pride in helping recruit new carers who share our values. I feel incredibly lucky to be part of such a wonderful company and team, where we provide outstanding care. I’ve always had a big heart for helping people and supporting their well-being, and it’s truly rewarding to see the positive impact we make.

Right at Home (Worthing & Shoreham)

Care Provided by Right at Home (Worthing & Shoreham)

Good to Know

Funding & Fees Guide for Right at Home (Worthing & Shoreham)