Axela Care Ltd

6 Opal Mews, London NW6 7JU
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8.9 22 Reviews
  • Axela Care Ltd, London
Axela Care Ltd is a private provider of live-in care services which allow individuals to remain in the comfort of their own homes for longer.

Axela Care's services range from helping people with daily living to caring for those with complex needs. They include but are not limited to:

Domestic cleaning
Companionship
Personal care
Respite care
Live-in care support

Additionally, Axela Care has a team of specialist care workers trained in dementia, learning disabilities, spinal injuries and care of the dying.

The aim is to facilitate individuals to maintain independence and control over their lives and each service provided is tailored around individual needs and preferences.

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Care Provided by Axela Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Axela Care Ltd
  • Person in charge
  • Nick (Registered Manager)

Funding & Fees Guide for Axela Care Ltd

  • Prices

  • starting from £20 p/h

  • Fee are dependent on care needs

Axela Care Ltd Reviews (22)

Total of 22, showing 21-22
8.9

Axela Care Ltd has a Review Score of 8.9 (8.941) out of 10, based on 3 reviews in the last 2 years. Over all time Axela Care Ltd has 22 reviews.

Overall Experience

  • 17
  • 4
  • 1
  • 0
  • 0

Date Published

22
0
0
3
19

Review from James A (Nephew of Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt's care worker comes twice a day. She gets her up in the morning or prepares her for the day, as she now prefers to remain in bed. Services include body washing as my aunt is no longer capable of having a bath or showering. The care worker buys all her food and prepares her meals. She takes care
of the laundry using the washing machine in the flat. She also cleans the flat to an extent, including vacuuming. My aunt thinks highly of her and has said on many occasions that she is happy with the service she is getting. It allows her to remain in the flat and although she is no longer able to go out, it does enable her to retain a measure of independence. If I have one criticism it is when the usual care worker is on holiday or unable to attend my aunt for some reason. In the past, replacement care workers have sometimes failed to turn up and they do not seem well briefed as to her requirements, so a better handover would be helpful.

Reply from Dejalmo Pereira Maia Junior, Registered Manager at Axela Care Ltd

Thank you for taking the time to write this review and for providing us with such valuable feedback. I can only apologise for the problems you've highlighted, we set very high standards and are truly sorry to hear that this happened. I am putting new measures and procedures in place to stop events like this recurring and will be contacting you directly with more details. In the meantime, I will also make sure your Aunt's Carer knows how happy you all are.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S T (Daughter of Client) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very fortunate to have three lovely regular carers that look after her. It is so important that her care is continuous and they have each developed a rapport with mum and understand her needs. They are very caring and keep me updated regularly. The staff are professional and courteous and
quick to respond to emails/calls. I am contacted on a relatively regular basis to ask if mum and I are happy with the care provided and to ask our opinion. I cannot recommend them highly enough - thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.941)

Overview of Review Score

The Review Score of 8.9 (8.941) out of 10 for Axela Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Axela Care Ltd is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) ) ÷ 17 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Axela Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Danielle

Danielle O’Donoghue

Job Title: Field care supervisor

Job Description -


•   Creating initial care assessments, risk assessments, and care plans
•   Creating Mar chart and medication audits
•   Responding within 24 hours to referrals for care and support
•   Reviews of service users' care plans and care assessments
•   Spot checks
•   Quality Monitoring
•    Ensuring service users concerns are passed up to the manager in a timely and effective fashion.
•   Develop and manage relationships between service users and their families and other health professionals.


Zyra

Zyra Tomo

Job Title: Care Coordinator

Job Description


•   Ensure service user navigation, management and support by coordinating with other staff members to provide quality care for every service user under their care.
•   Create and manage rotas
•   Communication between service users, family, staff and health professionals.
•   Development of service users’ goals and monitoring progress
•   Maintain service users' confidentiality and quality care
•   Carer supervisions


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