Review from Jill F (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience

We would like to thank the team for the care and support you provided for our mother. She was so determined to stay in her own home and with the support of your lovely team she was able to do this and live as independently as possible.
Please thank all of the team for their care, kindness and professionalism

– we truly appreciate all of your support and the excellent level of care provided by your team made such a difference to her daily routine and well being.
Thanks so much too for your regular contact with us to discuss her care, offer advice and keep us updated.
Huge thanks to all of your team.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for taking time to provide this review. Your feedback is greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia B (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience

The manager and her team were professional, respectful and allowed me to be a daughter and not just a carer. Their humanity and empathy towards my mother was uplifting. While providing full personal care the team were interested in my mother and her memories, they chatted easily with the whole family

and sang along with my mother who loved the old fashioned musicals. The team were skilled in moving my wheelchair bound mother and their cooking skills were excellent. They did not intrude on family life but showed our home and us true respect. I cannot thank the manager and her team enough.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for taking the time to leave a review, we really appreciate your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen F (Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience

From the beginning, over 2 years ago, we have had every confidence in both management and caregivers at Home Instead, south east Northumberland. A team of 3 carers look after my husband every weekday and although there has been a small turnover in staff, their regular visits mean that they know my husband

and his health and mobility needs very well. He himself is relaxed and appreciative of their help during the hour visits, morning and evening, and I can relax myself, confidently leaving him in their capable hands. All of the caregivers we have interacted with have been consistently polite, considerate and show awareness of any physical health changes in my husband that need addressing. The management have kept us up to date, during the Covid pandemic, informing us of any government requirements that may affect our lives.
I am very happy that we chose Home Instead to provide the care needed by my husband. They have given us peace of mind and the exact help that we need.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for writing this review. It is lovely to know that you are happy with the service we provide and that you feel able to relax, confident in the support we provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lee M (Son of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience

A lot of initial thought and time was spent by the company matching my mother to her caregivers. This has proven to be very worthwhile - especially as nobody could foresee the advent and subsequent impact of the pandemic and the ensuing lockdowns. Lockdown had the potential to be a very lonely time

for my mother. With due care and diligence the caregivers have mitigated this as much as possible. The caregivers are very reliable and punctual; they do their very best to engage with my mother in a very positive and warm manner whilst also attending to any tasks she would like to be carried out. They have also done their very best to enable my mother to maintain links and communication with my sister who lives some distance away and therefore has had no personal contact with our mother over the past year.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for taking the time to write this detailed review. We really appreciate it and we are so pleased that you feel happy with the support we provide to your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn E (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience

A fantastic service with my parents needs always at the forefront of the care provided. Having had a previous bad experience with a different care provider, Home Instead was like a breath of fresh air and met all our needs and expectations to provide a professional tailored service enabling both parents

needs to be taken into account with regards to dementia and mobility issues. Always helpful and quick to assist in any queries with exceptional communication skills. We as a family can not recommend enough that Home Instead Northumberland is a 5-star care provider.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for writing such a lovely review - it is so pleasing to know our services have made such a difference to your parents!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lauren A (Granddaughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience

Both my grandparents were diagnosed with dementia a few months apart and in order to support their wishes to stay in their own home, we needed a care provider we could work closely with to help enable this.
As key family members don't live nearby, we needed to find a care provider we could trust to

give my grandparents the level of care they deserve and provide the family with regular communication and updates.
After a bad experience with another care provider, I was recommended Home Instead by a friend. I worked closely with the care manager who was fantastic. Friendly and professional, and really took the time to understand my grandparent's situation and how they could best support their needs.
The team of carers who looked after my grandparents were brilliant too, and really took the time to get to know them.
Thank you so much to the Home Instead team for all of the support you have given my family, especially during this difficult and uncertain time.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for providing a review for us - we really appreciate your feedback!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice N (Daughter-in-law of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience

My father-in-law has MND and is looked after at home on the family farm by myself, my sister-in-law and his wife. It was going to be really hard introducing a care company to help us because it can be quite an intrusive thing having strangers coming into your home. Home Instead were slowly introduced

and have made the process so easy, both he and my mother-in-law love their visits, they are very attentive, extremely professional, but blend into the family situation so well. We couldn't have chosen better, everyone is very happy, such a relief to have them.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Hello Janice, Thank you for spending time to post a review and thank you for such lovely comments. We are so pleased that everything is to your satisfaction.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H E (Wife of Client) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience

We have a team of 3-4, two of whom come on a regular basis (both male) and two females who are intermittent. Both male carers are extremely caring and sympathetic and the females are cheerful and competent. We are kept up to date with any new issues and I feel confident that Home Instead Senior Care

(South East Northumberland) are looking after us in every way, extremely well.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Thank you so much for taking the time to provide a review. It is lovely that you feel we are looking after you in every way extremely well. That is a lovely bit of feedback to get.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maria Z (Daughter of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience

The introductory visit following my initial enquiry gave me confidence to proceed with this agency. From the start, the manager was courteous and respectful and matched the caregivers to meet my mother's specific requirements. This boded well for our future involvement.
My mother (in her own words)

consequently feels valued and respected and as the caregivers are perfectly matched. She really enjoys their company whilst benefitting from help with household tasks to maintain living independently.
The caregivers take a personal interest in me which has inspired me to achieve pre-set goals such as starting to play the piano again. They are reliable, personable and trustworthy and I feel happier and calmer following each contact.
I especially enjoy their spontaneous acts of kindness e.g bringing sunflowers and planting seedlings.
Further, we have found all the relevant information shared by the agency about maintaining safety during the pandemic really useful.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Hello Maria, thank you so much for such a wonderful review - and thank you to you and your mother for taking the time to do this. It is a privilege to support your mother and it was a real joy to us that we have been able to encourage her to play the piano again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie P (Daughter of Client) published on 14 July 2020
Submitted via Website • Report

Overall Experience

I contacted Home Instead on a recommendation of a friend as my elderly mother had a fall literally days before I was due to go on holiday and I felt unhappy leaving her on her own. They stepped in straight away, got caregivers in place and kept me updated about Mum while I was away, allowing me to enjoy

my holiday. We made a decision to continue the care when I returned and all the staff have been amazing. Mum and I are offered regular meetings to discuss her care and to update her care plan as appropriate. I cannot praise their caregivers enough, we have the same team of girls all the time so Mum knows them and more importantly they know her. They are all very professional and totally trustworthy. Mum enjoys their company and they care for her wonderfully. We have had a few occasions when Mum has been taken ill, and they have taken charge, doing what was necessary to care for Mum but also reassuring me and keeping me calm. They are a pleasure to work with.

Reply from Guy Kirk, Director at Home Instead (South East Northumberland)

Hello Valerie, thank you so much for taking the time to write such a lovely review - we really appreciate this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geoff (Son of Client) published on 6 February 2020
Submitted via Website • Report

Overall Experience

Home Instead provided valuable call in care for my mother reflecting her wishes to remain in her own home for as long as possible. The staff were kind and courteous, ofter going above and beyond to help to look after my mother. There were often calls from the office informing me of any issues or just

updates and even menu suggestions my mother had suggested. I was always asked in advance if it was acceptable if there was a (slight) change of visiting times. Although my mother had dementia, the manager and her team built up a supportive and compassionate relationship and encouraged her to do her best - I would recommend Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra U (Daughter of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience

Home Instead Senior Care provided a high standard of care when I arranged a package of care for a family member.

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you so much for taking the time to provide a review - we really appreciate it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia C (Wife of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

Have been very satisfied with the care provided by Home Instead and would recommend them to other people. The person who attends our needs is always helpful each time he comes and punctual.

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you for taking the time to write a review for us, it is really appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Morag (Daughter of Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience

Home Instead has provided a very high standard of care for my 85-year-old father. Their staff are professional, thoughtful and go the extra mile. Their management is engaged and well informed and very responsive. I would certainly recommend them to others.

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you for taking time to review our service - we really appreciate you taking the time to do this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jamie T (Son of Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience

Home Instead have been delivering high-quality relationship-based care to my mother for over nine months. Outstanding staff have worked hard to get to know her and as a result, have become sensitive to her needs and to who she is - and the results are proper professional but caring relationships. It

is clear that the company is based in solid client focussed values and as a result, offer a service that should be a template for all elder home-based care. Mum looks forward to seeing all of the team who work with her - she clearly is fond of them all. What’s more, I feel a strong sense of trust in all of them. Quite an achievement. Thanks.

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you so much for taking the time to provide a review - we really appreciate it. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison W (Daughter of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience

We have employed the services of Home Instead South Northumberland for 18 months and I have found them to be invaluable support for both of my parents during this time. Initially, they were engaged to support my Mum who had broken her leg and then this year we had to increase the care package at short

notice to look after my Dad. Speaking as their daughter living over 300 miles away, the team at Home Instead provide me with peace of mind that my parents are being well cared for and if there is anything that I should be aware of I always receive a phone call.

I have also found them to go above and beyond on several occasions e.g. The manager once went to meet an ambulance at 3:30am that was bringing my Mother home from hospital. I find the manager and her team to have true empathy and genuinely care, always doing their best to do as much as they possibly can to help.

I would highly recommend them to anyone who wants their relatives to be well looked after, top class service, well done!

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you for such a lovely, positive review, we really appreciate it!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Neil T (Client) published on 2 May 2019
Submitted via Website • Report

Overall Experience

I have been “looked after” by Home Instead for some 18 months. During that time I have found that standards are exceptionally high. From introducing carers to you, before you accept them, to their back up procedures, you are treated with the utmost respect and consideration. The carers are friendly

and compassionate. The management are ready to accommodate you, if possible, when changes are required and are always available for discussion on any problems that you may have.

Altogether a well run and caring company.

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you for such a positive review! We really appreciate you taking the time to do this and look forward to continuing to support you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheenah C (Daughter of Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience

Home Instead have been so helpful since my 93-year-old mother fell and broke her leg. From my first contact with them, I felt reassured by their thoughtful and professional approach. They keep in regular contact with me and always ask how I'm doing as well, which means a great deal when you're the sole

carer of an elderly parent. My mother, like so many of her generation, is fiercely independent and found it difficult to accept help with her personal care but with the encouragement and reassurance of the carers, she has now settled into her new routine. I can't recommend them more highly.

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you so much for such a positive review - and thank you for taking the time to do this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter M (Son of Client) published on 29 April 2019
Submitted via Website • Report

Overall Experience

Excellent Service. Caregivers are well trained, conscientious and friendly. The office keeps relatives informed and up to date with any incident or occurrence.

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you so much for your positive review - we really appreciate you taking the time to submit this and look forward to continuing to work with your Mam.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edwina H (Daughter of Client) published on 1 April 2019
Submitted via Website • Report

Overall Experience

When my dad came out of hospital I needed to organise a care package for him. I live 300 miles away so I was concerned about getting the correct care in place. After lots of research, I found Home Instead Senior Care. Thank goodness. They are exceptional. From day one my dad was very impressed with

them. The carers were introduced to dad and he was given a card with their photos and names one. They treat him with an enormous amount of respect and consideration. They chat to him as if he is an old friend and have a laugh, which is wonderful. Although I phone my dad every day I was also receiving, when the care package was first put in place, daily calls from the carers to say how dad was settling down and how things were progressing and I must say this was much appreciated and gave me great comfort. Dad has improved immensely and friends and family have been extremely impressed with the care he is receiving and I am so grateful to the fabulous team who are looking after him.

Reply from Guy Kirk at Home Instead (South East Northumberland)

Thank you so much for such a lovely review - it is is a pleasure to support and care for your Dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Instead (South East Northumberland)

Care Provided by Home Instead (South East Northumberland)

Good to Know

Funding & Fees Guide for Home Instead (South East Northumberland)