Home Instead (South East Northumberland)

Unit T06, Blyth Workspace, Commissioners Quay, Quay Road, Blyth NE24 3AF
Submit a Review
Top 20 award
9.8 48 Reviews
  • Home Instead (South East Northumberland), Blyth
Rated as 'outstanding' by the Care Quality Commission, Home Instead South East Northumberland support clients with high-quality home care, tailored to the individual and delivered by compassionate and reliable caregivers.

Caregivers are very carefully selected and given high-quality training and support, building up strong and supportive relationships with clients; caregivers go out of their way to provide personalised service and make a real difference to their client's lives.

Services are varied – and can include support with bathing or dressing, helping with meal preparation, medication prompts, doing daily chores, companionship and conversation - plus a lot more.

Show Home Instead (South East Northumberland) on the Map

Care Provided by Home Instead (South East Northumberland)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Amy Moss (Registered Manager)

Funding & Fees Guide for Home Instead (South East Northumberland)

  • Prices

  • Available on request

Home Instead (South East Northumberland) Reviews (48)

Total of 48, showing 41-48
9.8

Home Instead (South East Northumberland) has a Review Score of 9.8 (9.778) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (South East Northumberland) has 48 reviews.

Overall Experience

  • 43
  • 4
  • 0
  • 1
  • 0

Date Published

48
3
6
16
32

Review from Karen (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact with Home Instead, my brother and I have been impressed with their professionalism and their ability to respond to the changing care needs of our father, not only efficiently but with great care and respect. They have supported and guided us through what has been a difficult
time, offering us suggestions and solutions from their experience, which has been invaluable and very reassuring as we do not live near our father. We have the highest regard for all members of the Home Instead team and would not hesitate to recommend their services, without any reservations, to anyone looking for a care provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service is very reliable and personal. The management are very good at keeping me informed of my mothers wellbeing. The carers are friendly and proffesional and able to build up a trusting relationship with my mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H T (Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service that has been given to me from Home Instead Senior Care. The lady who helps me has/is very kind and caring and interested in me as a person, not just someone who she comes to work for. When I became unwell recently she quickly became aware of my needs and dealt
with them quickly and efficiently. She is a real treasure.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan T (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service manager took great trouble to place the perfectly matched carer with our Mum, who was initially apprehensive about the idea of having a carer. The carer is... just brilliant. A professional, well-organised service provided by warm and friendly people. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joy (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No uniforms are worn by the carers which makes a huge difference as it's something that usually draws attention to the fact that the client is being accompanied and can be embarrassing. It's important that the client feels like they are going out with a friend, with a person who wants to be there and
isn't just being paid to be there, and the staff I've met so far have been comfortable in their surroundings and respectful of the client's dignity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra O (Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time I have used Home Instead, I have found everyone very helpful and pleasant. They were true to their word when I gave them short notice and came up trumps.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela M (Daughter of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives as a client of Home Instead is of an extremely high standard. All caregivers are kind and patient and have been specially selected to match with the clients. My mother likes all her caregivers who assist with her personal care and clean her flat but really looks forward
to her trips out twice a week. To celebrate her 90th birthday my mother had a surprise birthday tea with her caregivers organised and paid for by Home Instead .

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Client) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer arrives promptly each morning and is cheerful and pleasant. Assists with washing and dressing and carries out related tasks with great enthusiasm and friendliness. Always uses initiative when implementing tasks and nothing is too much trouble.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Home Instead (South East Northumberland) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Home Instead (South East Northumberland) is calculated as follows: ( (83 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 99 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South East Northumberland) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Amy

Amy Moss

Job Title: Registered Manager

Joined: 2020

Amy is our Registered Care Manager and is responsible for the overall management of our growing company, ensuring compliance with Care Quality Commission (CQC) regulations and supporting our team to deliver a high standard of care to all our clients.


Amy says:
After finishing my Degree at Sunderland University I worked my way through the ranks as a Support Worker, Senior Support worker, Assistant Manager and Registered Manager of a respite unit. I hold a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.


It is great to be part of the Home Instead 'family' - our focus on high-quality relationship-led care and support is something I am really passionate about. I know that most people are eager to remain in their homes for as long as possible and the ethos at Home Instead is all about enabling people to do just that. At Home Instead we help people to ‘live well their way’ and I really enjoy supporting the team to deliver the kind of care that I would want for my own family.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South East Northumberland) to verify any information. View our terms and conditions. Home Instead (South East Northumberland) has a Platinum Service – more info.