£31 per hour
Divine HomeCare Solutions has a Review Score of 9.6 (9.606) out of 10, based on 9 reviews in the last 2 years. Over all time Divine HomeCare Solutions has 19 reviews.
Review from Mandy G (Daughter of Client) published on 20 February 2025
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Reply from Milly, Assistant Manager at Divine HomeCare Solutions
Thank you so much for your kind words. We're truly grateful to have been able to provide care and support for mum. It means a lot to know that our team's kindness and compassion brought comfort, and we're here for you if you need anything.
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Review from N K (Son of Client) published on 1 November 2024
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Reply from Sanal, Supported Living Care-Coordinator at Divine HomeCare Solutions
Thank you for your wonderful feedback! We're so pleased to hear that our team's support and activity suggestions have been helpful. We'll be sure to share your kind words with the rest of the team - they'll be delighted to hear it!
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Review from Stephen T (Husband of Client) published on 23 October 2024
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Reply from Milly, Assistant Manager at Divine HomeCare Solutions
Thank you so much for your lovely review! We truly appreciate your kind words and are thrilled to hear about your positive experience. I will be sure to share your feedback with the girls, and they will be very encouraged by your recognition.
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Review from L B (Father of Client) published on 7 October 2024
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Reply from Milly, Registered Manager at Divine HomeCare Solutions
Thank you for sharing your feedback regarding the care we provide for your son. We strive to deliver the highest quality care, and your insights are invaluable in helping us improve. We will ensure this feedback is shared with the rest of the team. Best wishes.
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Review from Nicole B (Client) published on 11 June 2024
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
We sincerely appreciate you taking the time to share your experience with us. It brings us great joy to learn that our team of compassionate carers has built a strong rapport with you and has been instrumental in achieving your desired outcomes. We wholeheartedly agree that our carers demonstrate unwavering compassion, care, patience, and kindness in fulfilling their duties of care.
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Review from L U (Daughter of Client) published on 27 September 2023
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you for your lovely review. It is lovely to hear such positive feedback and that the team looked after your father with such care, compassion and dignity. We would like to pass on our condolences to you and your family at this time and we will ensure your review is passed over to the rest of the team.
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Review from Jenny P (Niece of Client) published on 18 September 2023
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you for your feedback. Your kind words truly mean the world to us! We will pass them on to the care team. Best wishes.
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Review from Leanne B (Granddaughter of Client) published on 11 September 2023
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you for this feedback. The ladies enjoyed attending to Grandma. I will pass on your lovely comments to the rest of the team.
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Review from Martin Q (Son of Client) published on 19 April 2023
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
A genuine thank you from the bottom of our hearts for such lovely comments. It was a pleasure to support your mum over the past few months. I will be sure to pass on your review to all the staff!
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Review from Julie O (Client) published on 29 December 2022
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Review from Emma H (Daughter of Client) published on 25 October 2022
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you very much for your lovely review and kind words.
I will ensure that our care team receives this lovely feedback.
Thank you for taking the time to submit a review for Divine HomeCare Solutions.
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Review from Erica D (Daughter of Client) published on 6 September 2022
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you so much for your positive feedback.
It's fantastic to hear we're making life better for your mum and for you.
I'll be sure to share your feedback with the care team. They'll be delighted.
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Review from Nigel W (Brother of Client) published on 28 March 2022
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you so much for your very kind words, we will pass them on to the rest of the team. It is a real pleasure to help to support your sister at home; thank you also for everything you do for her; it is much appreciated.
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Review from Sarah C (Wife of Client) published on 28 March 2022
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
We appreciate your positive feedback regarding the care we provide for your husband, we strive to provide the highest quality care possible and your feedback is invaluable.
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Review from Ricky M (Son of Client) published on 28 March 2022
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you so much for your review; it's been a pleasure to support your father. We will pass on the feedback to the rest of the team!
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Review from Tina S (Niece of Client) published on 28 March 2022
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
We appreciate your positive feedback regarding the care we provide for your husband, we strive to provide the highest quality care possible and your feedback is invaluable.
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Review from Trish C (Daughter of Client) published on 25 March 2022
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Review from Virginia B (Daughter of Client) published on 22 March 2022
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you so much for taking the time to complete this review. It was a privilege to care for Mum and we are so glad to hear you were happy with the care we were able to provide. Wishing you and your family all the best for the future.
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Review from Debbie S (Daughter of Client) assisted by family/friend published on 9 February 2022
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Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions
Thank you so much for taking time out to share your experience with us. We are delighted to hear that our team of friendly carers have formed a lasting bond with Dad — and we couldn't agree more, the carers are compassionate, caring, patient and kind whenever performing their duty of care!
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The Review Score of 9.6 (9.606) out of 10 for Divine HomeCare Solutions is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.706 for Divine HomeCare Solutions is calculated as follows: ( (39 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 51 Ratings = 4.706
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Divine HomeCare Solutions is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Directors
Joined: 2013
Divine HomeCare Solutions is a family run Care Company led by Farayi & Milly Gwenzi. They founded Divine in 2013 and bring a wealth of professional management expertise having worked in the NHS for over 10 years. With Mental health and Nursing backgrounds the duty of care is second nature to them, they endeavoured to set up a community-minded service to make a positive difference in peoples’ lives.
Having initially started their careers in the hospitality industry, they were unexpectedly introduced to the world of care. Moreover, having a child with complex needs and through witnessing first-hand the impact of good care on a person’s life (and more so on the family), as such, they consider the industry very emotionally rewarding.
Their motivation, hard work and passion for the organisation has truly taken it from strength to strength since incorporation back in 2013. All our staff are so elated that Farayi and Milly have been recognised and praised for the amazing work they have done in making Divine HomeCare Solutions into what it is today. They are an incredibly humble couple and as much as they would never take the spotlight it must be said that our team would not be where it is today without them.
Job Title: Senior carers
Joined: 2016
Kelly and Dorothy are our senior carers. It feels like just yesterday when they started working with us, whereas it has already been an amazing 5-year professional milestone. It’s tough to stay put in the same place for a very long time. However, maybe the word “Tough” wasn’t in their dictionary and they have sailed together with us through all the harsh and good times, constantly showcasing the multitude of ways DHCS is changing the #proudtocare narrative.
"Having been part of the furniture at Divine, embarking on the journey right from its humble beginnings, it fills us with great pride to have been involved in its growth over the years. Staying in a position within social care is never easy but we are truly grateful to have had the opportunity to challenge ourselves and expand our knowledge in the domiciliary care sector. It is extremely gratifying to feel that we have developed both professionally and personally in tandem with the business. To embark on a career that centres on making a positive, visible difference in our service users’ lives are both rewarding and a genuine privilege.
Job Title: Waking Nights Support Worker (Bank)
Joined: 2021
I’m Juana, a Waking Nights support worker at Divine HomeCare Solutions where I’ve been part of the family since January.
I used to think ‘CARE’ was just a fancy word for another dead-end job but having been here I’ve realised it’s more than just a job.
As a care assistant, I get to make a real difference to the lives of vulnerable people in my local area, giving them the support, they need to live independently in their own homes.
Real qualifications
Contrary to popular belief, I didn’t need to be fully qualified to get a job here. I started my care journey in Greece and Divine is currently supporting me with the training I need to become an exceptional caring champion who is popular with most service users due to my bubbly personality. I am currently working on my NVQ 2 with @divinehcs. hopefully, I will complete my care certificate in the not-too-distant future.
Flexibility
Of course, it’s not always rosy there are trying times when you have challenges especially in this pandemic & (closer to home” pingdemic”). Social care is not a standard 9-to-5 job, but rather the flexibility of shift patterns means that I can fit my career around my other commitments.
Variety
One of the biggest benefits of working in care is diversity.
I'm constantly introduced to new environments, meeting new people, and doing different tasks as part of my day-to-day endeavours. There really isn’t ever a quiet or dull moment.
Rewarding
Personally, the most important benefit of my career in care is how fulfilling it is. Every day, I wake up knowing I am helping someone in need and making their lives that little bit easier. And knowing that I make a difference to their day provides a real sense of achievement.
Additionally, I get to build real relationships with clients, not to mention their family and friends. And that personal connection is what makes care work so unique.
I have loved working with @divinehcs over the past year. I wasn’t just shadowing or doing jobs nobody wanted to do, I was producing work, helping others with theirs and being a genuine hero to our people. On my first day, Daisie asked what I wanted to gain from my time here, and I just said experience but I’m grateful to say I’ve walked away with so much more.
Job Title: Support Worker/Carer
Joined: 2022
We've received some heartfelt words of appreciation for our incredible carer, Trish, and we couldn't be prouder! ?? Here's a snippet of the glowing feedback:
"I would like Trish to stay with me for another week, if that is possible with you, at such short notice. Trish is a superb carer and I feel like we have only just started to get to know each other well. It would be very beneficial for me if we could get to spend some more time together as I missed out on the first 3-4 days. I feel that this period of time, especially when you have only just initially met a new carer, is a very important part of building up rapport.
I have spent quality time getting to know someone who has similar interests as me. It’s fantastic to have someone like Trish, who has amazing companionship skills and qualities. She is very outgoing, bubbly, and very easy to talk to, and she possesses exceptional listening skills too??.
Her fresh cooking is absolutely delicious??, and she definitely makes sure that I get all the vital nutrients that I need??, which is very important, especially when you only have half a bowel. When I was taken poorly, very suddenly, she acted very professionally with both my GP, the emergency services, as well as the hospital staff. I was looked after exceptionally by my carer and couldn’t have been in better hands!"
A heartfelt shoutout to our amazing carer, Trish, who has been nothing short of exceptional in her dedication and care! ??
If you or your loved ones are in need of live-in care, look no further than Divine HomeCare Solutions. Our team goes above and beyond, providing person-centred care that truly makes a difference.
Trish's commitment to her clients is unparalleled. From cooking nutritious meals to providing companionship and even assisting with hospital visits, she embodies the spirit of going the extra mile. It's clear from testimonials like these that our carers make meaningful connections and provide top-notch care every step of the way.
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