Feelcare Domiciliary Services Ltd

120 Fortune Green Road, London NW6 1DN
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9.5 13 Reviews
  • Feelcare Domiciliary Services Ltd, London
As it’s not always possible for families to take care of loved ones when they are frail or unwell, FeelCare wants to let you know they are here to help if the need should arise. FeelCare Domiciliary (home care) Services is a family run support provider in London and Hertfordshire.

Their shared ethos is to retain the highest quality of support from four hours to full-time live-in care no matter the level of needs or circumstances. From home cooking and cleaning, to personal care and assistance with medication, the team helps people with a variety of needs.

Home care is flexible, with just the right amount of assistance given at any one time, helping someone to maintain personal independence, comfort and contact with their local community. You may only require a small amount of support from a few hours per week, to several hours a day, or even live-in care. The service may be on a temporary, intermittent or long term basis. FeelCare has a minimum four-hour visit to ensure clients feel fully supported and get to know and trust their carer.

FeelCare's services are designed to reflect your individual preferences, support needs and abilities - no care package is ever the same. Their experienced carers can visit you in your own home to support you with many different life and personal tasks:

- personal care
- household chores
- administration of prescribed medication
- companionship and socialising
- shopping, meal preparation
- support with eating and drinking
- attending appointments
- attending social activities
- and assisting with continence.

Their clients are people with a variety of health and well-being needs including:

- cancer care
- post-operative
- dementia
- end-of-life support
- age-related frailty
- acquired brain injuries (ABI)
- physical and mental health needs
- learning disabilities and autism.

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Care Provided by Feelcare Domiciliary Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Feelcare Domiciliary Services Ltd
  • Person in charge
  • Cristine Enriquez (Managing Director)

Feelcare Domiciliary Services Ltd Reviews (13)

9.5

Feelcare Domiciliary Services Ltd has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years. Over all time Feelcare Domiciliary Services Ltd has 13 reviews.

Overall Experience

  • 9
  • 4
  • 0
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Date Published

13
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Review from P R (Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made aware of the Feelcare domiciliary Services from a personal recommendation from a neighbour. I already knew this service would be excellent. I would notice my neighbour with his carer walking around the complex where we live. When my husband started to require care I made contact and have
been delighted with the standard of care. Our carer is the epitome of excellence - kind, caring, good-humoured and professional.

Reply from Cristine Enriquez, Managing Director at Feelcare Domiciliary Services Ltd

Thank you so much for your wonderful 5* review! We are thrilled to hear that you are having a positive experience with our care service. Your feedback is very important and inspires us to motivate our carers. We strive hard in delivering an exceptional service to all our service users. I will pass your kind feedback on to our team. Thank you and very much appreciated. Best regards


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Review from R S (Daughter of Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Freecare extremely professional and hands-on in dealing with our needs and concerns. Their choice of carer for our mother has been ideal and meets our needs and expectations entirely. Importantly the backup infrastructure works seamlessly and we have been delighted with our mother's care.
The carer makes delicious meals and the level of support and hygiene has been exemplary. Well done!

Reply from Cristine Enriquez, Managing Director at Feelcare Domiciliary Services Ltd

Thank you for taking the time to leave us such a detailed 5* review. On behalf of the Feelcare team, we are delighted to hear that our team has been dedicated to providing your mum with excellent care and that you feel comfortable and at ease with the team. Our team takes pride in providing an excellent customer experience, keeping our service users safe and happy in their own homes. I'm delighted we have achieved delivering the highest standard of service. Thank you and very much appreciated. Best regards


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Review from J G (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers and the services provided by Feelcare. They settled in right away and they knew what to do. I am very delighted with the services they provide and I don’t think I could get better attention anywhere else.

Reply from Cristine Enriquez, Managing Director at Feelcare Domiciliary Services Ltd

Thank you so much for taking the time to leave us Feelcare a 5* review. Very much appreciated. On behalf of all our staff, we are pleased that you are happy and satisfied with the excellent care provided to you by our amazing carers. Your lovely feedback will be shared with our Feelcare staff. Many thanks. Best wishes.


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Review from Michele S (Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Feelcare Domiciliary Services agency offers a professional service at all times. Their accounting is very good and their communication also.
Have been using this care agency for two years and have always been very pleased with the professional standard of the carers.

Reply from Cristine Enriquez, Managing Director at Feelcare Domiciliary Services Ltd

Dear Michele, thank you for taking the time to review us. Greatly appreciated. Many thanks.


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Review from J G (Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate them 10/10 as they are madly great on almost everything. They keep me well and supported at all times. They communicate with me, my family and health professionals really well and they are good in record keeping. In times of change, they are adaptive to any kind of situation.

Reply from Cristine Enriquez, Managing Director at Feelcare Domiciliary Services Ltd

Thank you so much for your five-star review. Greatly appreciated. Every day, me and the Feelcare team strive hard to provide the best quality possible to all our service users. Many thanks.


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Review from N T (Son of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Feelcare for nearly two years to cover for our permanent live-in carer at weekends and during periods of leave. This type of cover is not always easy to provide, but the agency has been helpful, professional, and flexible and will always do everything it can to ensure continuity of care
and that my mother is happy and comfortable with her carers. The carers have been generally been very good - friendly, caring, and competent. The managers visit regularly to re-assess my mother's needs and check that all is well and are always available and responsive if there is a problem. Many thanks.

Reply from Cristine Enriquez, Managing Director at Feelcare Domiciliary Services Ltd

Thank you for your lovely review. We are so pleased to read that you are happy with the service and support we provide for your mom. Your review truly means a lot to all the Feelcare team. Best regards.


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Review from Misha K (Friend of Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Managing Director was very understanding, caring, and extremely helpful with organising everything. She recommend Rodel who was the best carer we could have asked for. Very compassionate, caring and very gentle. I would recommend Feelcare Domiciliary Services to everyone. Thank you again for everything
you have done.

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Review from Diane B (Daughter of Client) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the past five months, Feelcare Domiciliary Services have provided excellent live in care for my 98-year-old father. When a carer had to return home at very short notice due to the death of her mother, the agency were able to find a very good replacement the following day. Guaranteeing continuity
of care. All of our interactions with the agency have been positive. They have personally driven the carers to my father's home and set up a monitoring system for nighttime. They have all treated my father with dignity and respect and have also assessed his needs.

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Review from Beej C (Son of Client) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Feelcare were fantastic in the way they went about establishing what care my mother required. They took the time to come home, have a detailed chat and really understand our requirements. The carer they suggested was perfect. They were always professional, caring and considerate. I cannot rate them
highly enough.


Thank you!


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Review from J F (Son of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first class care service that has regularly gone far beyond what one would expect. Professional and caring, they have made a huge difference to my father's care and wellbeing. I could not expect better service.

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Review from C W (Mother of Client) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Feelcare Domiciliary Services undertook a thorough review of both the premises and the care plan when my son moved recently. The support workers were trained in how to provide support towards independent living. They also took part in shadow shifts so that the support provided was individually tailored
to my son’s needs. The management has listened carefully when any concerns have been raised and has reacted swiftly to support worker issues. All of the staff employed by this agency have been excellent time keepers, always arriving in time for their shifts. The support workers have followed instructions carefully and are not afraid to ask about anything that they do not understand.

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Review from Celia (Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I liked the "hands-on" style of management.


Managers and carers were warm and friendly as well as efficient. A lot of effort went into keeping continuity in the team with a minimum of introducing new carers in to fill short-term gaps.


Most of the carers we had were able to make a genuine relationship

with the client which elicited a positive response from him.


I thought the distinction in fees for waking nights and sleeping nights was an improvement in policy of the previous agency.


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Review from D D (Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am cared for with kindness and professional help and cheerfulness plus patience!

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Feelcare Domiciliary Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Feelcare Domiciliary Services Ltd is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) ) ÷ 36 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Feelcare Domiciliary Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Feelcare Domiciliary Services Ltd

What Type of Services does Feelcare Domiciliary Services Ltd offer?

Feelcare Domiciliary Services Ltd offers Home Care.

How many Carers does Feelcare Domiciliary Services Ltd employ?

Feelcare Domiciliary Services Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Feelcare Domiciliary Services Ltd to verify any information. View our terms and conditions. Feelcare Domiciliary Services Ltd has an Enhanced Service – more info.