GN Wellsprings Care Services Ltd

Suite 18, Rugby Business Centre, 21-23 Clifton Road, Rugby CV21 3PY
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7.3 12 Reviews
  • GN Wellsprings Care Services Ltd, Rugby
GN Wellsprings provides outstanding care and support to people in their own home to enable them to live there comfortably and as actively as possible.

Committed to the provision of care beyond the requirements of duty, GN Wellsprings work collaboratively with clients and their families, reviewing care needs regularly and ensuring that care is adapted accordingly.

Clients are allocated key workers who take an active interest in them, monitors their changing needs and works closely with team leaders to respond to appropriately. A person-centred approach increases engagement with clients and enhances their care experience.

The range of services include:

- Personal care & sitting services
- Practical help with cleaning laundry and shopping
- Companionship to attend hobbies- swimming, church, gym
- Live-in care
- Escorts to appointments
- Sleep-in services
- Reablement
- Holiday care

GN Wellsprings are committed to recruit quality staff who are guaranteed:

- Excellent rates of pay
- Holiday Pay
- Pension Schemes
- Free Training
- Flexible work over the week and weekend
- Guaranteed shifts
- Career development opportunities
- Staff Bonus Schemes
- Work with a supportive team

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Care Provided by GN Wellsprings Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • GN Wellsprings Care Services Ltd
  • Person in charge
  • Clare Wanjohi (Manager)

Funding & Fees Guide for GN Wellsprings Care Services Ltd

  • Prices

  • £26.16 per hour (private)

  • Price Variations on Weekends and Bank Holidays.
    Please enquire for full pricing list.

GN Wellsprings Care Services Ltd Reviews (12)

7.3

GN Wellsprings Care Services Ltd has a Review Score of 7.3 (7.333) out of 10, based on 2 reviews in the last 2 years. Over all time GN Wellsprings Care Services Ltd has 12 reviews.

Overall Experience

  • 9
  • 2
  • 1
  • 0
  • 0

Date Published

12
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10

Review from Lynda H (Mother of Client) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Receiving fantastic care from the team at GN Wellsprings.

Reply from Eddie, Operational Manager at GN Wellsprings Care Services Ltd

Thank you so much for your kind words! We're thrilled to hear that your loved one is receiving fantastic care from our team at GN Wellsprings. Providing compassionate and reliable support is at the heart of what we do, and knowing that it brings you peace of mind means the world to us.


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Review from Sharon H (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My 87-year-old mother has been a client of GN Wellsprings Care services for just over two years now. She receives once-a-day care involving greeting and cooking a meal for Mum for the day. Mum is treated with respect and dignity by the carers. The carers are very reliable and punctual with excellent
communication skills. My mum has slight dementia and she often becomes confused. We would prefer if she could have 1 or 2 regular carers to provide her care, as we never know who will be attending and this could be one of any 5 carers. Mum is always asking me which carer will be visiting each day and l can't reassure Mum and give her an answer. I have requested GN Wellsprings care managers to inform me of the names of the carers who will be visiting my Mum each week but have been told that this is not possible, l don't know why. I would really like this administrative issue to be resolved satisfactorily. Otherwise all good. Thanks.

Reply from Eddie Wanjohi, Manager at GN Wellsprings Care Services Ltd

Thank you for taking the time to share your feedback. We appreciate your kind words and are grateful for your trust in our care for your mother over the past two years. It's delightful to hear that your mother is receiving respectful and dignified care from our dedicated team of carers and that their reliability, punctuality and excellent communication skills have made a positive impact on your mother's well-being. We understand your concern about the varying carers attending to your mother and the challenges this may pose. However, it is important to note that due to staff availability, absences, and holiday rotations, assigning 1 or 2 regular carers over a 2 year period can be challenging, regarding the request that we give the names of carers visiting in advance. We are committed to resolving this issue. We will continue to review relevant administrative processes and explore ways to enhance communication with you regarding the carers' schedules to address this concern satisfactorily.


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Review from Claire R (Daughter-in-law of Client) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using GN Wellsprings for the last two years and they have been invaluable. My mother-in-law has dementia and the carers have been fantastic in understanding her needs and helping her to still have her independence. She had regular carers who went above and beyond to look after her. They
have been able to adapt as her illness got worse and their advice has been helpful too. I would highly recommend them.

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Review from Jennifer D (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all really friendly and willing to help, and I am very happy with the care they provide to Mum. They come at the expected time and are always caring and supportive. I would highly recommend their services.

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Review from Geoffrey H (Son of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellsprings is a very well-run care agency and provided daycare for my mum, never missed an appointment and the care given was first class. The careers were very professional and made mum very happy with care and the conversation.

Reply from Clare Wanjohi, Registered Manager at GN Wellsprings Care Services Ltd

Thank you for taking the time to review our service and for the kind words. It has been a pleasure to provide care to such an amazing lady. We strive to provide first-class care to all our clients and I am pleased that your review reflects this.


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Review from Tony W (Brother-in-law of Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service and care provided was first class. Carers were very adaptable to our needs. Any issues (and these were very few) were dealt with immediately and fuss by management.

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Review from M N (Mother of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care service offered by GN Wellsprings towards my daughter. The staff have been amazing, compassionate and involved with my daughter's support. This has helped a lot. I would recommend this company to anyone.

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Review from Helen P (Daughter of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at GN Wellsprings could not have been more helpful, supportive and accommodating. They really made a big difference to our family at a very difficult time. We will always be most grateful for all they did.

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Review from Karen H (Niece of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

GN Wellsprings provided excellent daily care for my uncle, with up to three visits daily.
He received excellent care with honest and hardworking carers.
Not only do they provide excellent service but they also become friends and go beyond the extra mile in supporting client needs. Nothing is too much
trouble for all of the dedicated staff.
I cannot recommend more highly.

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Review from Reg L (Son of Client) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
Excellent service.
Always happy to help.

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Review from V M (Daughter of Client) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found GN Wellsprings to be very supportive in the care of my mother.
Their support has helped her to continue to be independent while having support where necessary.
Carers are all friendly and approachable as well as management.
Thank you.

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Review from Rohini V (Relative of Client) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful, easy to talk to and get hold of. Very good with client gaining trust and confidence and building good rapport.

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Current Review Score: 7.3 (7.333)

Overview of Review Score

The Review Score of 7.3 (7.333) out of 10 for GN Wellsprings Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for GN Wellsprings Care Services Ltd is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GN Wellsprings Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Clare Wanjohi

Job Title: Manager

At GN our goal is to provide personalised and professional care to all our service users. We pride ourselves on providing care beyond the requirements of duty.


Frequently Asked Questions about GN Wellsprings Care Services Ltd

What Type of Services does GN Wellsprings Care Services Ltd offer?

GN Wellsprings Care Services Ltd offers Home Care.

How many Carers does GN Wellsprings Care Services Ltd employ?

GN Wellsprings Care Services Ltd employs 9 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GN Wellsprings Care Services Ltd to verify any information. View our terms and conditions. GN Wellsprings Care Services Ltd has an Enhanced Service – more info.