Stockwellcare Support Services

215 Amesbury Avenue, London SW2 3BJ
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11 Reviews
  • Stockwellcare Support Services, London
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Care Provided by Stockwellcare Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Stockwellcare Support Services Ltd
  • Person in charge
  • Ofonimeh Udoh (Manager)

Funding & Fees Guide for Stockwellcare Support Services

  • Prices

  • Our price ranges from £19.96 per hour to £25.00 per hour to comply with London Living Wage requirements

  • Fees depend on the service user needs and/or requirements of the care plan.
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Stockwellcare Support Services Reviews (11)

Over all time Stockwellcare Support Services has 11 reviews.

Overall Experience

  • 7
  • 3
  • 0
  • 1
  • 0

Date Published

11
0
0
0
11

Review from F H (Sister of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A professional firm. Can speak to anyone about my concerns and it is dealt with in a swift and professional way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Daughter of Client) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I know all care agencies are suffering from staffing issues, so carers are being stretched having to care for more clients. However, my mum has more than one carer, so there doesn't appear to be any ownership or responsibility. I am unsure that she received the hours she personally pays for, and the
timings seem to fit around the carers rather than her needs; she should have someone about 10 am and then and teatime, 4-5 pm, but they arrive when they can fit her in.

Reply from Ofonimeh Udoh, Manager at Stockwellcare Support Services

Care providers are facing challenges due to the current pandemic, and Stockwellcare is no exemption, as some care workers are on self-isolation because of Covid-19. However, we are doing our best in ensuring that all our service users received quality care according to their support plan despite these challenges. Therefore, there might be some occasions the care workers are running late, which had informed the service user prior to time of care visit. On this particular service user, the regular care worker was off sick, and as result, we have to find a replacement care worker as per practice to ensure continuity of care so that this service user received care accordingly based on her support plan.


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Management

Treated with Dignity

Value for Money

Review from John B (Client) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My usual carer is very good. I sometimes get different ones, and they have all been ok. I would not like to change anything.

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Management

Treated with Dignity

Value for Money

Review from Janet S (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints whatsoever, only praise for the carers.

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Management

Treated with Dignity

Value for Money

Review from Tersa H (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and caring people and prompt attention to any problems.

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Management

Treated with Dignity

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Review from S W (Son of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum gets 4 visits per day and the carers are always within time and very helpful. Mum is satisfied with all the help she is given. I am very pleased that the carers will now and again trim Mum's hair which improves her wellbeing, they will also report any health concerns to me.

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Management

Treated with Dignity

Value for Money

Review from Patricia L (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers respect home and dignity satisfactory.

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Management

Treated with Dignity

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Review from Maria A (Daughter of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience overall has been positive since the beginning. There have been negative events that have ruined the trust with specific individuals and some do not show a caring side (on the phone while handling mum). However, there are carers that go the extra mile and treat my mum amazingly which makes
us extremely happy. We see them speak to her and handle her in a gentle respectful way.

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Treated with Dignity

Value for Money

Review from Peter D (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very, very good. They know their job and do very well. Polite, have a good manner and help me when I need help. I am very happy that they are here, couldn't do without them.

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Review from Gordon Q (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with my carer.

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Management

Treated with Dignity

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Review from M O (Daughter of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers treat my dad like he is their own.
To us, they feel part of the family. They go above and beyond and nothing is too much trouble for them. They are the most caring people I have met. With their help, my dad is improving every day.

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Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Stockwellcare Support Services

What Type of Services does Stockwellcare Support Services offer?

Stockwellcare Support Services offers Home Care.

How many Carers does Stockwellcare Support Services employ?

Stockwellcare Support Services employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Stockwellcare Support Services to verify any information. View our terms and conditions. Stockwellcare Support Services has a Basic Service – more info.