Caring Hands Leicester Ltd

72 Boston Road, Beaumont Enterprise Centre, Leicester LE4 1HB
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8.0 3 Reviews
  • Caring Hands Leicester Ltd, Leicester
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Care Provided by Caring Hands Leicester Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Caring Hands Leicester Ltd
  • Person in charge
  • Rosemary Chipasha (Manager)
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Caring Hands Leicester Ltd Reviews (3)

8.0

Caring Hands Leicester Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Caring Hands Leicester Ltd has 3 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 1

Date Published

3
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0
1
2

Review from J M (Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what a care company After two bad experiences along came caring hands. Well impressed with everything I want and need in a care company. So impressed with my carer. I have a regular carer who deals with my needs, a lovely attitude to her job, pleasant manner can't do enough for me. So if you are
offered Caring Hands snap them up. Well done Caring Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve S (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother age 93 was recently discharged from the hospital with a care package allocated to Caring Hands, Leicester.
This consisted of 10 hours of waking nights to also include getting mum up, washed and fed together with her meds.
Then half hour at lunchtime and half hour at tea time to toilet her,
prepare meals and dispense drinks etc.
In summary, the night carer was incredibly caring, and meticulous and did her job very ably and she struck up a good rapport with mother which was appreciated. Always on time, stayed over her allocated shift on odd occasions and downloaded meticulous notes after her visits.
The other two shifts were covered by various other carers, often late, which resulted in mum going without food, drink, and clothes changes for up to 6/7/8 hrs on occasion. Unacceptable, which was reported each time to the supposed manageress, who only responded to me only once following numerous instances.
Think carefully if you are allocated this company.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine B (Father of Client) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have found your carers very unprofessional they haven't even been to my dad today he has been left without any care at all it is now nearly 7 o'clock at night and remains in his pj's how disgusting is this leaving a frail old man without care I will be reporting you to CQC first thing tomorrow. How
can you call yourselves care providers, I think, never mind the medication he has to take every day that he has not had because your carers never turned up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Caring Hands Leicester Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caring Hands Leicester Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Hands Leicester Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Caring Hands Leicester Ltd

What Type of Services does Caring Hands Leicester Ltd offer?

Caring Hands Leicester Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Hands Leicester Ltd to verify any information. View our terms and conditions. Caring Hands Leicester Ltd has a Basic Service – more info.