DarSarno Care Services

Royal Oak Court, Royal Oak Way North, Royal Oak Industrial Estate, Daventry NN11 8PQ
Submit a Review
9.9 43 Reviews
  • DarSarno Care Services, Daventry
DarSarno Care Services is a quality home care provider whose ethos is on the recovery model, best interests carers and evidence-based practice. DarSarno Care will help you find the right kind of care for yourself or a loved one, making it easier for you to get the care you need when you need it most.

At DarSarno Care they pride themselves on the standard of care that is delivered. They believe that it is attention to detail that sets them apart from any other organisation. The client’s needs and wishes are continuously maintained through close contact and the quality assurance processes. The company is regulated by the Care Quality Commission (CQC).

Health care and support at home brings with it a serious responsibility, one they understand completely.

DCS gives people care and support to live independently in their own home for longer.

Staff are caring and compassionate and offer those requiring help at home, dignity and respect while working hard to meet their client's individual needs.

Home care services include personal care, assistance to get to appointments and social trips, meal preparation, housework and companionship.

Show DarSarno Care Services on the Map

Care Provided by DarSarno Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Darare Ltd t/a DarSarno Care Services
  • Person in charge
  • Arnold Darare (Registered Manager)

DarSarno Care Services Reviews (43)

Total of 43, showing 1-20
9.9

DarSarno Care Services has a Review Score of 9.9 (9.921) out of 10, based on 11 reviews in the last 2 years. Over all time DarSarno Care Services has 43 reviews.

Overall Experience

  • 37
  • 6
  • 0
  • 0
  • 0

Date Published

43
2
4
11
32

Review from P B (Daughter of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DarSarno Care Services provide my mum with excellent care. They are always kind and considerate and extremely professional.
They are always cheerful and make her feel as if she is the only person they visit.
They always have time for her and we believe, the level of care is of the highest quality
as is the support of the admin staff who are always only a phone call away.
Many thanks to you all.

Reply from Office Shared Account, Admin at DarSarno Care Services

Thank you so much for your kind words about DarSarno Care Services! We are thrilled to hear that your mum is receiving excellent care and that our team has made such a positive impact on her life. Our caregivers strive to provide personalized and compassionate support, and its wonderful to know they are making her feel special.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I B (Husband of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always on time, cheerful and willing to undertake any task requested.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Daughter of Client) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care has been consistent with carers, also the agency is easy to contact and very helpful with any request or needs to be met. Punctuality, safeguarding, hygiene, mediation, personal care and health are of the utmost for the carers at every visit to mum. They are respectful, and tidy and care
for mum's varing wishes. Mum's pastoral needs are met by each carer in their own way which is a real comfort to us as a family. If needed carers also call with any concerns or to the GP or regarding medication.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon R (Daughter of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has used DarSarno Care for almost two years now and the care offered is top level.
My Dad looks forward to seeing his carers and is always very complimentary about them.
The Managers and their excellent staff always genuinely seem to enjoy and care about the important work they do.
I have
experienced three different care companies since 2021, there is no comparison. I highly recommend DarSarno to anyone looking for home care for a loved one, you won't be disappointed.

Reply from Office Shared Account, Admin at DarSarno Care Services

Thank you so much for your wonderful feedback! Its heartwarming to know that he looks forward to seeing his carers and appreciates their support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Wife of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package was from September 2023 until November 2023.
The care my husband received was exemplary by both the manager and day-to-day carers. My first contact with the organisation was when the manager came to talk to me prior to my husband leaving hospital. Her main aim was to find out what
he would need, particularly like and his interests. At the same time, she was aware of the impact it would have on me and home life. Communication was very good and there was understanding when we couldn't predict the times of the ambulance service.
The day-to-day careers were always punctual and on the one occasion there was a problem they let me know which was very reassuring. Their care of my husband at all times was with understanding and kindness.
I rate DarSarno Care Services very highly and would certainly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T M (Sister of Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers treated my brother with kindness, dignity and a caring attitude. They were punctual and always put his mood and behaviour before anything else. Thank you for everything.

Reply from Arnold Darare, Manager at DarSarno Care Services

Thank you so much, you are very kind and thank you for making it easier for the staff to support your brother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shou Yee M (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DarSarno looked after my 87-year-old dad who has advanced dementia. The male team worked well with my dad, especially one in particular. DarSarno are flexible, for instance when my dad had an early hospital appointment they made sure that dad was ready. Also, when Dad had a fall, the carer stayed with
Dad until the ambulance and I arrived. I would recommend DarSarno.

Reply from Arnold Darare, Manager at DarSarno Care Services

Thank you for the positive feedback! It means a lot to know you've noticed.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marianne B (Cousin of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we were very impressed with the manager on her initial introductory visit to my cousin. Her main focus was directed towards him and finding out what his wishes were, with the family secondary to discussion, which is as it should be. Communication has been excellent throughout. The manager
is very warm, caring and knowledgeable and has always been very accessible with prompt responses to queries and speedy action when required. The quality of care provided by the carers has been first class. They are well trained, respectful, kind and compassionate and developed very good relationships with my cousin. DarSarno provides a very flexible service and have gone ‘the extra mile’ in several instances, including when an emergency situation arose, which provided untold comfort to the whole family. The manager is committed to improving the service but, in my experience, I would find it impossible to suggest any areas where they could improve. I would highly recommend them.

Reply from Arnold Darare, Manager at DarSarno Care Services

We’re so happy to hear from you! Thank you for your valuable feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nina T (Granddaughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dar Sarno cared for my Grandmother for over 5 years - they continue to care for my Grandfather. I am also an owner of a care company and I can wholeheartedly recommend them for the following reasons - 1, They run a safe and responsive service. 2, They are always professional but also became our family
and took my grandparents to their hearts. 3, The service has remained excellent over the years. 4, Even when at times the care requirements of my Grandmother were challenging they always showed her kindness and understanding. 5, They have been willing to work with us as a family and with my business. 6, the managers have faced many changes in their business and they are very hands-on and ensure high-quality care at all times. We as a family are grateful to have them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T H (Son-in-law of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DarSarno Care Services are wonderful. Hugely supportive of our family, with flexible arrangements to meet the need of my parent-in-laws. They managed to provide care remarkably quickly upon request (when our previous support decided to terminate her help with no notice at all). The manager and staff
are always there at the end of a phone to discuss issues, not that there has been anything from their end that we needed to request to be done differently. The carer supplied was intelligent, caring and made a noticeable improvement to the their well-being. I would recommend them without hesitation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Husband of Client) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was bedridden for six and a half years. Two carers from DarSarno Care attended and cared for her needs four times a day for all this time until her death. They never let her down, even during winter snow and covid. Because of their excellent care, she never developed bed saws and on occasion
showed sympathy and patients.

Reply from Arnold Darare, Manager at DarSarno Care Services

Thank you very much for leaving such a wonderful review. It was our real pleasure working with you to ensure we're providing the best possible support for your wife. Absolutely agree, our team are always available at any time and at every step. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana B (Daughter of Client) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DarSarno Care Services cared for my Mum in the last few months of her life and I would recommend them as a professional and caring company. Mum's live-in care started with a national care provider but the care was disappointing so we changed to DarSarno and would recommend them. They are approachable
and always have the client's best interests at heart. The carers they provided were always caring and that means a lot when you have previously experienced carers who clearly did not care at all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline T (Wife of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DarSarno Care Services cared for my husband in his last few days on 'the end of life pathway' and supported him to come home from the hospital at very short notice. They were incredibly responsive, empathetic, caring and professional, I would definitely recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann W (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DarSarno provided my mother with an excellent service - professional, friendly and compassionate. Visits were carried out by a small and consistent team, so Mum saw familiar faces each day, and the carers understood her needs and preferences well. Feedback was given on every visit via an online app,
which helped us to keep in close touch with how Mum was doing, and the company was also very supportive when she needed help with attending regular medical appointments. I would warmly recommend DarSarno's care services to anyone looking for additional support at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geraldine C (Client) published on 10 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very reliable and efficient staff who are understanding, helpful and so easy to get on with. I had no bad experiences over the two years of care. I would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lindsey C (Granddaughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company could not have been more helpful, caring, professional and compassionate. From the management through to the staff the quality was exceptional and I would highly recommend them to anyone in need of care for their loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jamie T (Grandson of Client) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and level of professionalism that DarSarno give is second to none. My grandfather was reluctant to say the very least, but the DarSarno team appointed a few key workers to take care of him, one staff member was his backbone and he found his life ‘normal’ when she called. I cannot fault any
element of care that is provided by DarSarno Care Services, they are exemplary and the people they recruit are caring to the extreme. My grandfather sadly has passed away, his final happiest times were because of the support given by DarSarno and their amazing team. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrea B (Daughter of Client) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team who genuinely care for clients on an individual basis. You guys were so supportive to me, my family and especially my mom after she came home from hospital. You showed her such compassion and more importantly gave her your time to talk and display a friendship more than a service provider
relationship. Totally faultless. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen W (Daughter of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were always fantastic and treated her like family. What let us down was the so-called out of hours service. In an emergency, support was not forthcoming.

Reply from Arnold Darare, Manager at DarSarno Care Services

Thanks for sharing your feedback, we are sorry your experience didn't match your expectation. It was an uncommon instance where we could not find anyone to attend to your loved one at 4 o'clock in the morning considering domiciliary workers operate between the hours of 6 am and 10 pm and we hope to do better next time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher S (Son of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not fault the DarSarno team who stepped in to care for Mum during the lockdown in January 2021. Great staff throughout the company and Mum got on famously with the carers that came to her on a three times daily basis. I would have no hesitation in recommending this company to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for DarSarno Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for DarSarno Care Services is calculated as follows: ( (58 Excellents x 5) + (5 Goods x 4) ) ÷ 63 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for DarSarno Care Services is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about DarSarno Care Services

What Type of Services does DarSarno Care Services offer?

DarSarno Care Services offers Home Care.

How many Carers does DarSarno Care Services employ?

DarSarno Care Services employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact DarSarno Care Services to verify any information. View our terms and conditions. DarSarno Care Services has an Enhanced Service – more info.