DarSarno Care Services

Royal Oak Court, Royal Oak Way North, Royal Oak Industrial Estate, Daventry NN11 8PQ
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9.9 43 Reviews
  • DarSarno Care Services, Daventry
DarSarno Care Services is a quality home care provider whose ethos is on the recovery model, best interests carers and evidence-based practice. DarSarno Care will help you find the right kind of care for yourself or a loved one, making it easier for you to get the care you need when you need it most.

At DarSarno Care they pride themselves on the standard of care that is delivered. They believe that it is attention to detail that sets them apart from any other organisation. The client’s needs and wishes are continuously maintained through close contact and the quality assurance processes. The company is regulated by the Care Quality Commission (CQC).

Health care and support at home brings with it a serious responsibility, one they understand completely.

DCS gives people care and support to live independently in their own home for longer.

Staff are caring and compassionate and offer those requiring help at home, dignity and respect while working hard to meet their client's individual needs.

Home care services include personal care, assistance to get to appointments and social trips, meal preparation, housework and companionship.

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Care Provided by DarSarno Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Darare Ltd t/a DarSarno Care Services
  • Person in charge
  • Arnold Darare (Registered Manager)

DarSarno Care Services Reviews (43)

Total of 43, showing 21-40
9.9

DarSarno Care Services has a Review Score of 9.9 (9.921) out of 10, based on 11 reviews in the last 2 years. Over all time DarSarno Care Services has 43 reviews.

Overall Experience

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Date Published

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Review from Rodney C (Husband of Client) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the same four carers (two teams) every day four times. All four were very good, they always left my wife clean and comfortable.
Very friendly and will always be welcome in our home. A big thank you and best wishes to them all.

Reply from Arnold Darare, Manager at DarSarno Care Services

It was our pleasure for our organisation to be of service to your loved one's life.


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Review from Emma S (Daughter of Client) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend DarSarno Care Services. They took excellent care of my mum whilst she was on end of life care. They treated her with such dignity and respect, nothing was too much trouble for the manager and her team. The carers took great pride in caring for her, ensuring her every need was
met and even made her laugh and smile. The service my mum and I received from them were second to none.
I cannot thank you all enough for the way you cared for my mum.

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Review from Helen W (Daughter of Client) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family cannot recommend DarSarno Care Services highly enough. They helped us out at short notice when my mother had a fall at home. The Deputy Manager and her team are superb and we cannot thank them enough for the help they gave our mother. It was a difficult time for her but she was comfortable
with them at all times and looked forward to their visits. Thank you again.

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Review from Judith R (Wife of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with every aspect of care provided by DarSarno Care Services. The carers are so helpful - they go out of their way to give my husband the very best care. They are cheerful, friendly and polite. I would have no hesitation in recommending DarSarno to anyone looking for care services at home.
It is so well run by the managers. I am so grateful to them all.

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Review from Michael M (Husband of Client) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family cannot thank the care team enough for the support, care and dignity provided by everyone.

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Review from Pauline I (Wife of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that looked after my husband were absolutely fantastic. Nothing was too much trouble. They were so caring and it made my life easier. They are all so good at their jobs. I would like to say many thanks for all their hard work.

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Review from Jan S (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

DarSarno Care Services looked after my mother for approximately 22 months and in all that time the care my mother received from the Care Coordinator and Registered Manager and their team of carers was first class.
It soon became clear that they all really care about their clients and do their utmost
to ensure that every need is met in a timely, compassionate and professional way. The carers take great pride in their role and engaged with my mother on so many levels, always ensuring her physical and emotional needs were met and communicating any issues promptly.
It was with sadness that my mother said goodbye to her carers when the decision to move into residential care was taken. Prior to her move, every carer went above and beyond their role to ensure my mother was comfortable and safe. They always found time to listen and to chat and to react accordingly. DarSarno Care Services continue to enquire after my mother and she remembers them fondly. I can't thank them enough for all they did for my mother.

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Review from Dan F (Son of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

September 2020:


My dad had been diagnosed with dementia and cancer in the space of 2 months I felt lost and struggled to compute everything. I knew we had to get some care for my dad as I couldn’t be there 24/7 and the council organised DarSarno Care Services.
Initially, I met the Care Coordinator

and later the Registered Manager. What a relief it was to have some help at last, and I couldn’t have wished for a better company to give me peace of mind and to provide care for my dad. They went above and beyond what I would think their normal job role entailed. I mainly dealt with the Care Coordinator and the Manager and they kept in constant contact with me at all times. But all carers were amazing. They also have an amazing online portal which told me how my dad was doing, what he had eaten, medication taken, daily care etc and this was after every visit. And easy to log into at a glance. As I mentioned they went above and beyond in every aspect of my dads care and I could not fault them. Would highly recommend to anyone!

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Review from Debbie C (Wife of Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 5-weeks of my husband's life, the DarSarno team were a godsend, caring, kind, thoughtful and professional. I would highly recommend them. They made this very difficult time a little easier for my husband and my family. I can’t thank you enough.

Reply from Arnold Darare, Manager at DarSarno Care Services

It's been a pleasure working with you and your husband.


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Review from S M (Daughter of Client) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided not just the care and support my mother required to continue living independently but also to myself. I was reassured and confident they had mum's best interest at heart. Mum felt cared for fully whilst respected plus looked forward to their visits. The service was very responsive to sudden
changing needs. I saw nothing but genuine care and attention at all levels within the company and professional approach. So happy I chose this care company.

Reply from Arnold Darare, Manager at DarSarno Care Services

Thank you very much, you are very kind much appreciated.


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Review from Florence N (Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and helpful.

Reply from Arnold Darare, Manager at DarSarno Care Services

Thanks and much appreciated. It was a pleasure working with you.


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Review from P S (Wife of Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this company excellent, they were very professional but friendly and caring, my husband felt totally at ease with the male and female staff. They retained his dignity at this degrading time, always come in happy and lifted our spirits. Long may they provide this service. I will miss them.

Reply from Arnold Darare, Manager at DarSarno Care Services

Thank you and you are very kind. It was a pleasure providing a service to you!


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Review from Molly S (Wife of Client) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my extreme gratitude and thanks to a most wonderful team that looked after my husband during the last months of his life.
They were helpful, reliable and very caring, not only to him but also myself, making sure I was coping OK. I wouldn't hesitate to recommend DarSarno to anyone
needing specialist care.
Once again thank you so much.

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Review from J S (Grandson of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally pleasant and very helpful.

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Review from Beryl B (Client) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very professional in all areas.

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Review from Trevor T (Husband of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had care from March 2018 till January 30 2019, when she passed away in NCH February 19th 2019. The care team from the start were very professional and treated her with respect at all times.

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Review from Robert L (Husband of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

DarSarno Care Services proved to be an ideal company with excellent carers, except for one. Her handling of my wife was disgraceful, especially when dressing and undressing in as much as she pulled her hair and weak limbs. She was of a brusque manner and was always in a rush to finish.


My wife has

since died on 24th February 2019.

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Review from Tracey G (Daughter of Client) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care services was beyond words myself and family can't express outstanding services from all the staff and how relaxed they made my father feel while in need of care.

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Review from Barbara N (Daughter of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All DarSarno staff are respectful of client and their family. Professional in care given and appearance. Very trustworthy.
Regular reviews of care package and information. Any issues were dealt with professionally.

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Review from S W (Wife of Client) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the most part, the home care agency were very good, supportive and they treated their clients with dignity. However, I was worried by the attitude of one member of their carers, who I felt did not pull his weight for the team. I mentioned this to the boss of the agency, who thanked me for letting
her know and took prompt action, called in the person in question, who then promptly disappeared after being summoned to her office.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for DarSarno Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for DarSarno Care Services is calculated as follows: ( (58 Excellents x 5) + (5 Goods x 4) ) ÷ 63 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for DarSarno Care Services is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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