Glenavon Care

9 Springfield Lyons Approach, Springfield, Chelmsford CM2 5LB
Submit a Review
9.9 17 Reviews
  • Glenavon Care, Chelmsford
Glenavon Care is a family company that has been established for over ten years. Glenavon is not a franchise.

The team promotes person-centered support for your loved ones to live independently at home.
They appreciate that no two clients are the same.

From the initial consultation process, they will create a package of care catered exactly to clients' lifestyle and requirements.

Show Glenavon Care on the Map

Care Provided by Glenavon Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Glenavon Care Ltd
  • Person in charge
  • Adam Daly (Manager)

Funding & Fees Guide for Glenavon Care

  • Prices

  • £35.00 Per Hour

  • No weekend rates, or bank holiday rates.
    Hourly rate remains the same 365 days per year

Glenavon Care Reviews (17)

9.9

Glenavon Care has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Glenavon Care has 17 reviews.

Overall Experience

  • 16
  • 1
  • 0
  • 0
  • 0

Date Published

17
8
8
9
8

Review from Lyn B (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this company enough from the office staff with communication to the carers who are all lovely and are looking after our Mum so well. This morning my mum slipped onto the floor from the bed and I saw she was lying there through the camera, I called the company to ask if the carers could
arrive earlier than scheduled and they did just that, they weren't able to move Mum but made sure she was comfortable and called the ambulance. If the carers are going to be later than scheduled they will call me so I can let her know, but this doesn't happen very often at all. We had this company after a hospital stay and I'm so glad we did.

Reply from Adam Daly, Registered Manager at Glenavon Care

Thank you so much for taking the time to write your review. I am so pleased that you are happy with the care we provide. All our staff strive to maintain the high standards that we set ourselves. I will pass on your kind words to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony C (Husband of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving home care for some time now and gets well looked after all the time by very professional carers every day and always with a smile we would highly recommend this care company to anyone.

Reply from Adam Daly, Manager at Glenavon Care

Thank you so much for taking the time to write your review. I will pass on your kind words to all the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Son of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always received excellent care from all the team at Glenavon. The care staff have Mum's best interests at heart and nothing is too much trouble and are always monitoring Mum's health and wellbeing and dealing with any issues that occur day to day.

Reply from Adam Daly, Registered Manager at Glenavon Care

Thank you so much for taking the time to write your review. We ensure all our carers share the same values that we as a team strive for. I will be sure to pass on your feedback to all concerned.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen H (Son of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really appreciated the care and consideration provided by Glenavon. They were thoughtful and kind in their approach and would think about what would make her more comfortable. They did not just carry out the routine tasks but were sheets considering her health and comfort.

Reply from Adam Daly, Registered Manager at Glenavon Care

Thank you so much for your review. I will pass on your feedback to all the team at Glenavon. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Husband of Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Glenavon Care has been excellent. I can't praise the carers highly enough. They are very helpful and compassionate. They are always willing to help my wife. They are a breath of fresh air in our lives. I have recommended Glenavon Care to many of my friends because I trust them because
of the care they have given to my wife.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kelvin L (Client) assisted by family/friend published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service. Very respectful and kind people who complete all tasks well. Would highly recommend them and the care provided.

Reply from Adam Daly, Registered Manager at Glenavon Care

Thank you so much for your review. All our team aim to deliver the best possible service to our clients and their families. I will pass your kind words on to your care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Scott O (Son of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father was in the latter stages of life, prior to going into a care home where he sadly passed away, he was cared for at home.
The carers from Glenavon Care were absolutely amazing, so kind, caring and considerate of my father's condition.
Always arrived with a smile on their faces, they couldn't
do enough to help him and us as a family at an extremely upsetting time.
Nothing was too much to ask, they are an absolute credit to the company, I came across numerous carers leading up to his final days, but none were as exemplary as the ones from Glenavon.
If I'm ever asked about carers, I wouldn't hesitate in strongly recommending Glenavon.
10/10, the manager and his team are a credit to their profession.

Reply from Adam Daly, Manager at Glenavon Care

Thank you so much for your review and your kind words. We are so sorry for your loss and understand how difficult a time this must have been for all the family. Thank you again for your review which I will pass on to all concerned.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Daughter of Client) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had such a caring group of carers to help look after him in his home. They are respectful and kind and always happy and patient. Always so helpful in any change to Dad's care and times of visits. I could not recommend Glenavon Care highly enough to anyone in need of care. Dementia care
is very specialised and the understanding and patience are paramount, Glenavon Care offers this every day.

Reply from Adam Daly, Registered Manager at Glenavon Care

Thank you so much for your review. Our team at Glenavon strives to deliver the best possible care to all our service users who suffer from this disease. I will ensure to share your kind words with all our team who look after your Father. Many Thanks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Garrick C (Son of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glencare began caring for my parents in January and have been invaluable. The team are always on hand to speak to with any concerns we may have and they keep us informed of any developments or concerns they have. They have enabled my parents to stay in their own home which is their wish. Sadly Dad passed
away in October but the team is very supportive and continues to care for Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tara V (Daughter of Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has recently gone into a home, and up to the time, Glenavon Care was providing care at his home three times a day. Our father has dementia and was always treated with dignity and respect. His behaviour could be challenging at times, but the staff were always patient and ensured that he was
safe. Sometimes they even stayed over their allowed time to make sure he was comfortable. As a family, we found the care to be of a high standard and consistently good. The office staff always listened to our concerns and went above and beyond. We would like to say a big thank you to all the team at Glenavon Care.

Reply from Adam Daly, Manager at Glenavon Care

Thank you so much for your review and your positive comments. Glenavon Care welcomes all feedback from our clients and are always looking to improve the service we offer our clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian H (Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a sufferer of Multiple Sclerosis and having used Glenavon for the past year I have had a first class service. I have four double up visits per day and I love all of Glenavon carers.
They have a strong and responsive office who I can call upon should I need extra help. I would not use any other
company.

Reply from Adam Daly, Manager at Glenavon Care

Thank you for your review, we are so pleased that you are happy with the service that you receive from our team.
Glenavon care is always looking for ways we can improve our service and welcome any further feedback that you may have in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care mum receives is excellent. When agency staff are on or the main carers are sick, sometimes care is poor which is a shame. But most of the regular carers are excellent and go above and beyond their duties. They are very kind to mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N D (Granddaughter of Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandmother receives during the week by regular carers is extremely good and my grandmother has a great relationship with the regular carers. Unfortunately on the weekends, the service received is not so good. On some occasions, my grandmother remains in her night dresses as she has not
has a carer turn up at all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bethany M (Client) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are kind and gentle people. I have suffered from multiple sclerosis for many years and have tried many care companies and can honestly say Glenavon Care Ltd is the best. I have been with them for 2 years and could not be without them. I get the same carers who know the routine, they know
me. The office is responsive and well organised. I would recommend Glenavon Care Ltd to anyone and already have.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Partner of Client) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carers and with what she does. She works very hard and looks after her very well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B B (Daughter of Client) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how happy I am with Glenavon Care Ltd. My mum has carers fours times daily, and the care she receives is excellent. The carers are outstanding and treat Mum with dignity and respect at all times. They do not just support Mum, but myself also without Glenavon, I would not be able
to cope. All staff and management are outstanding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A T (Daughter of Client) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having fall of late, and Glenavon staff attended to this with good skills, training and empathy were all shown. We do not want to leave this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Glenavon Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Glenavon Care is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Glenavon Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Glenavon Care

What Type of Services does Glenavon Care offer?

Glenavon Care offers Home Care.

How many Carers does Glenavon Care employ?

Glenavon Care employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Glenavon Care to verify any information. View our terms and conditions. Glenavon Care has a Platinum Service – more info.