Windmill Hill Care

19b Twatling Road, Barnt Green, Birmingham B45 8HX
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9.1 21 Reviews
  • Windmill Hill Care, Birmingham
Windmill Hill Care is a domiciliary care agency that provides a wide range of services to help people remain in their own homes and enable them to enjoy life to its fullest.

Available to anyone over the age of 18, services include personal care, such as help getting in and out of bed, dressing and showering, to housekeeping and waking night services.

The friendly and compassionate team go above and beyond to provide a truly person-centred service that promotes independence as well as preserve dignity and emotional wellbeing.

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Care Provided by Windmill Hill Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Domestic Services / Home Help
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Windmill Hill Consultants Ltd
  • Person in charge
  • Jacqueline Grant (Manager)

Windmill Hill Care Reviews (21)

Total of 21, showing 1-20
9.1

Windmill Hill Care has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Windmill Hill Care has 21 reviews.

Overall Experience

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Review from Anne R (Daughter of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill Hill Care provides a superb service. My mother is only able to live in her own home due to the level of support she receives from the team at Windmill Hill Care. The team are professional, and they make sure that the client and the family are at the centre of the care. They are a family-run
provider and this makes such a difference. My mother feels secure and they give her confidence. We feel supported and part of the team. They provide a service that is tailored to the needs of the client. Their staff are first class and the family know that the owners have a wealth of experience in the care sector. Windmill Hill Care has an excellent reputation and it is fully deserved.

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Review from Theresa M (Wife of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had very complex needs and had refused to accept support for a long time, I was struggling to cope. The manager came to visit, and my husband appreciated that she listened to him rather than just assuming what was best for him. A care package was put in place, which undoubtedly reduced both
the frequency and length of hospital admissions. The team were extremely responsive to his needs at every visit and maintained excellent communication with me. I really appreciated the team's flexibility to alter visits according to his needs, and the compassion and kindness they showed in very difficult circumstances. I can never thank the team enough for the peace of mind and enhanced quality of life my husband and I both experienced in his final months. The whole family is truly grateful.

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Review from S C (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the dedicated staff at Windmill Hill Care for such wonderful service. The kind, reliable and professional way they treated Mum whilst caring for her on a daily basis gave me peace of mind, knowing she was in safe hands with prompt action and information always available to me.

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Review from Lynn F (Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best home care provider I’ve had to date. Every aspect of my care is excellent.
The support workers are brilliant, very caring and professional. The whole company is brilliant and I can’t fault them. I always look forward to my calls, seeing the girls always brightens my day. They look
after me extremely well,

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Review from Marie P (Wife of Client) published on 12 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend this splendid company wholeheartedly. Their carers looked after my terminally ill husband with warmth, tenderness and professionalism. We came to regard them as friends very quickly and were impressed by their friendliness towards each other and by how much they liked their employer. They
are a great team! Thank you, Windmill House. My family will always remember you with gratitude.

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Review from Simon P (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without any doubt, the Windmill experience is a 10-star service, as they go above and beyond in absolutely every respect - but alas, the rating system only runs to 5 stars, so that’s what they get. Without exception, every carer who came to my dad’s house was caring, considerate, compassionate and fully
qualified. The manager runs the whole operation with a firm but very organised touch, that makes working with the company very straightforward and her people all seem to love working for her. I wouldn’t hesitate to recommend Windmill - they are an extraordinary group of people doing fantastic work.

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Review from R A (Wife of Client) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding care service: adaptable, flexible, supportive, empathetic and very personal. The small family business model is a huge asset for this company; the management team are approachable and friendly and my husband absolutely loves the care assistants who sit with him. We are new to
the care service so it was vital that we found a good one; I recommend Windmill Hill Care unreservedly.

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Review from J P (Son of Client) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional, personalised and genuine caring approach. Not in any way like dealing with an agency. More like being part of a family sharing responsibility and communicating with the best effect. Do consider using Windmill Hill if you need to entrust your loved one's needs into the care of service. As
a family we are so pleased we did.

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Review from Estelle G (Wife of Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at a loss when my husband came home from hospital for end of life care. I contacted this company and immediately felt a sense of warmth and care. It was exactly what my husband needed at this very difficult stage. They tended to him with compassion and had his very best interest at heart. Everyone
of the staff I met was helpful and understanding and the regularity of staff and timings were extremely important to him. Highly recommend.

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Review from Dee D (Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding care company. All the carers are extremely helpful, caring, friendly and clinically excellent. I wish I had used them before, as the care provided by the council was poor. The manager/owner is very supportive, knowledgable, efficient and very well organised. She uses carefully
vetted staff and provides an excellent, responsive service. I cannot recommend them highly enough and will continue to use them as long as is necessary. Having to deal with a husband with a life changing condition is very difficult, but they have made the situation so much better. It’s a shame more care companies are not like this.

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Review from Alan T (Son of Client) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is totally blind and has a high level of dependency, has been cared for by Windmill Hill Care since he moved closer to his family from South Yorkshire. The level of care and attention from Windmill Hill Care from the very outset, delivers a benchmark standard that other care companies
could only aspire to achieve. The carers have all worked with respect and have maintained a level of dignity, with my father, that has been outstanding.

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Review from Margaret B (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since receiving visits from Windmill Hill Care, I have had nothing but support, kindness and friendship from everyone. Many thanks.

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Review from Janis A (Daughter-in-law of Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team cared for our mother for 2-3 years, up until her death in October 2020. They are the most professional, emphatic team of wonderful carers we have come across. I, having worked in the industry, was impressed by how they treated Mom with such tender dignity. Nothing was too much
trouble for them. They all went above and beyond to cater for her needs. I, without doubt, would highly recommend to friend and family. Excellent service.

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Review from Lynn H (Daughter of Client) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from Windmill Hill care since October 2019. The staff have provided an exceptionally high standard of care throughout. Excellent record keeping and regular contact with me which is very reassuring. The staff who care for Mum are so kind and caring. They will go over and
above. They are clearly well-led by the management team and I cannot thank them enough for the continued excellent service they provide.

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Review from C B (Wife of Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been looked after by Windmill Hill Care for three years, since July 2017. We are both delighted with the knowledgeable and sympathetic care he has received. I too have been treated with the utmost courtesy and consideration,.

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Review from V M (Wife of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and management of Windmill Hill Care were excellent. The carers treated my husband with care, compassion, and dignity and were always very helpful and arrived on time. The management you could always discuss any problems and you could contact them day or night and they were very supportive.

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Review from Jane C (Daughter of Client) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have appointed Windmill Hill Care to undertake my mother's daily care routine, particularly so over the initial coronavirus lockdown period when I was unable to travel to visit to assist my mother. The exceptionally hard-working Care Manager, for whom nothing is too much trouble
and her team of friendly carers carry out their duties professionally, with dignity, cheerfully and always brighten up the start to each day. It is reassuring to know that my mother is receiving such wonderful care. I would highly recommend this company.

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Review from Sian H (Daughter-in-law of Client) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are reliable, thorough and very caring.
We can be confident at times when we are away that Pat is in good hands. I feel that she receives true personalised care as the carers have come to know her ways over recent years.

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Review from D R (Wife of Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A group of friendly, caring, helpful carers have attended my husband over the last 2 years. They arrive punctually despite adverse road conditions in the winter months. They are always helpful tome in matters beyond their remit and sometimes do necessities as they observe them re-hooking curtains pulled
off the rail and removing rubbish to save us a journey. We live in a residential home with the normal household chores to be managed and it is helpful.

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Review from B W (Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hip replacement care. I have recommended this care ever since to many friends all over 80 and now use it.
Also hospital appointments for eye treatments.

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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Windmill Hill Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Windmill Hill Care is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Windmill Hill Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Windmill Hill Care

What Type of Services does Windmill Hill Care offer?

Windmill Hill Care offers Home Care.

How many Carers does Windmill Hill Care employ?

Windmill Hill Care employs 9 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Windmill Hill Care to verify any information. View our terms and conditions. Windmill Hill Care has an Enhanced Service – more info.