What Type of Services does Lapis Care offer?

Lapis Care offers Home Care & Nursing Care.

Lapis Care, 8 The Ridings, Waltham Chase, Southampton, Hampshire SO32 2TS

Review from Gillian S (Wife of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience

It was suggested to me that I had some help with my husband who has Vascular Dementia. I was worried as to how he would react to a stranger helping with personal care.
As previous 'Captain of Industry' he had a strong preference for efficiency and always valued diligence.
I was unsure how he would

react to this new routine.
I needn't have worried, the carers come in with a smile on their faces and a cheerful 'hello and how are you today?'
They are a professional and compassionate team and he hasn't complained.
Lapis Care is an established company that was recommended to me and I have no hesitation in recommending them to others.

Reply from Lena Mesurier, Registered Manager at Lapis Care

It is wonderful to hear the package of care is going so well. Our team are highly skilled and trained in Dementia and other medical conditions due to being a nurse led company. It Is also about treating our clients with dignity and respect and of course the teams approach. Our moto is to treat all clients as we would our own parent/loved ones. Best wishes, The Lapis Team.

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Review from Teresa E (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience

All the carers were very helpful and respectful. Always on time and pleasant to talk to. They obviously had been trained well to help in any way necessary. One carer in particular was especially understanding and had a good friendly but professional nature.

Reply from Lena Mesurier, Registered Manager at Lapis Care

It was a pleasure to work with you, even for the short time post your procedure. Thank you for the kind words. If we can support again in the future please do not hesitate to contact us. Best wishes The Lapis Team.

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Review from Liz D (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience

Carers coming into mum and dads have given us the peace of mind that they are having the best start they can to each day.
All the carers at Lapis Care are naturally caring, hardworking, kind and extremely reliable. They have been flexible in coping with both our parents differing needs and their concerns.

They have gone out of their way for us on a number of occasions and the updates provided by the carers on a daily basis are invaluable.
We are really not sure what we would do without them.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your lovely words. I know the team enjoy the visits to your parents immensely. Your parents are so appreciative of the support we provide them, which is wonderful. We will of course continue to navigate the changes promoting your parents independence. Working alongside families is what makes a huge difference for the consistency and continuity. Best wishes The Lapis care team

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Review from L P (Wife of Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience

My husband has a morning and evening care visit, he has PD and needs help with washing, dressing and personal hygiene. Lapis carers are without exception, cheerful, friendly and professional, nothing is too much trouble and they are also very supportive to myself. I really would be overwhelmed by it

all if it were not for their help.

Reply from Lena Mesurier, Registered Manager at Lapis Care

I know our team enjoyed the visits with your wonderful husband and have built a great working relationship with you both. He certainly has a dry sense of humour and the visits are always full of lots of laughs. Our aim is to not only provide apex care to all our clients but to support the families as well. This is where with the consistency and continuity of our team the magic happens. Thank you for the review The Lapis team.

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Review from Richard J (Guardian of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience

The client is a private single lady, who doesn't take to intrusion easily, so it was quite a lifestyle change to have to be looked after! Lapis took on the task, and in the main established a good rapport with her that delivered the care and attention she needed. As guardians it is reassuring that there

is regular care in place, and very good communication.

Reply from Lena Mesurier, Registered Manager at Lapis Care

We are so pleased to hear that our team visiting is giving you peace of mind and reassurance. That is what Lapis Care represents. We work hard to build a good relationship with the client and the family alike. Continuity and consistency is key. The client has a beautiful soul and so appreciative of our visits and the chat. Thank you for the review.The Lapis Care team.

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Review from Marilyn W (Partner of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience

Lapis have been an amazing help to me since my partner had a stroke. They come and sit with him so that gives me some time off to myself. They are marvellous and I would highly recommend them to anyone who needs help with a loved one.

Reply from Lena Mesurier, Registered Manager at Lapis Care

That is wonderful to hear. As primary carer it is important you are supported too. Time to yourself is paramount. I know the team enjoy the visits immensely as your partner is an interesting man with fantastic stories to tell. Best wishes, the Lapis team.

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Review from D E (Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience

The company puts care into at-home care. Whether for short-term rehab or for longer care these marvellous carers go the extra mile to ensure you are comfortable, fed and taken your medication. From initial interview to everyday help. They encourage you to help yourself but step in to help as you need

it. They boost your confidence and allow you to keep your dignity. I wish them all a Merry Christmas and a peaceful New Year.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for the kind words. I must say from our amazing team and myself, it has been an absolute honour and privilege to have worked alongside you. Seeing your remarkable progress and that fire in your belly to get well was remarkable. Your positive outlook and infectious laugh is something none of us will ever forget. We wish you every happiness for the future. Best wishes the Lapis care team.

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Review from M P (Daughter of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience

We were recommended Lapis Care at a time when it was just "meant to be". In order to keep our Dad safe and happy in his own familiar environment, we needed to find a provider who would be able to cope with his complex medical needs and Lapis Care was the perfect fit! From my very first telephone call,

I was given reassurance that Lapis would be able to help and after a preliminary meeting and assessment, we were given immediate help with 3 visits per day. It was so lovely to see Dad gelling so quickly with his carer and, straightaway, a whole lot of worry was lifted from our shoulders. Not only did she deal with medicines and creams, but she prepared his meals and - probably most importantly, she made Dad feel relaxed with her friendly chat and sense of humour, really special to witness! Unfortunately, Dad's rapidly deteriorating condition meant that we quickly had to let go of this wonderful service and source round-the-clock, live-in care. We will forever remember and miss you. Thank you!

Reply from Lena Mesurier, Registered Manager at Lapis Care

I can not thank you enough for your kind words, that is what Lapis Care is about. Supporting clients and families, when it's needed the most. Your wonderful Dad is an absolute gem, with a wonderful sense of humour. You as a family warm my heart and show how it should be done. If you ever require any support in the future we will do everything in our power to make that happen. Best wishes.

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Review from Jayne H (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience

I can't recommend Lapis care enough, my Dad who has dementia was so well looked after, they were professional yet still treated Dad like he was their own. I really couldn't have asked for more, thank you.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your kind words. Your parents are wonderful people. It was our privilege to be part of such an amazing family. We wish you well in the future.

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Review from Katharine P (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience

I am extremely grateful to have found Lapis Care for my Mum. They have been absolutely fantastic and I can highly recommend them. All of the nurses/caregivers have been very professional, compassionate and understanding. They even supported my dad too at difficult times during my Mum's illness. The

app on which they recorded details of the care provided each day ensured peace of mind for me and good communication throughout. Thank you to the entire team at Lapis Care for all your help and support over the last 5 months - it has been hugely appreciated!

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your kind words. It has been a real pleasure and privilege to meet your lovely parents and yourself. We are thrilled your wonderful mum has had the best outcome with her illness and continues to do well. What a difference five months can make. You will all be missed.

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Review from Douglas E (Son of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience

Lapis staff looked after Mum in her late 90's, as her health deteriorated. The care and kindness shown to Mum were both professional and personal. Mum looked forward to staff visits and made friends with the carers. During the several health crises which Mum endured, Lapis supported Mum and kept the

wider family involved. The supervisor and staff were particularly good when Mum had some serious problems towards her last weeks at home, helping with getting Mum discharged appropriately from her hospital stays. It is also clear that they have a good relationship with the bodies administering support for adult care, which made the process of getting financial support more transparent. On a personal note, they are lovely people. Mum died recently but I am so glad she had Lapis caring for her for those last few years.

Reply from Lena Mesurier, Registered Manager at Lapis Care

We are saddened at the news of your wonderful mum's passing. She was the most interesting person we had ever met. Her stories lightened our day as did her dry Scottish wit and determination, that nothing would ever beat her. Your mum had the most beautiful soul and I know I can talk for the whole team when I say she will be missed greatly by us all. There will never be another like her.
Thank you for your kind words, we are thinking of you and the whole family at this very sad time.

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Review from Julie J (Daughter-in-law of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience

Incredibly impressed with Lapis Care. We are very fortunate to have found Lapis Care for my mother-in-law. From initial contact to the consistently wonderful care that is provided, we have met with truly excellent care, compassion and professionalism.
The care manager comes to assess the individual

and then provides care for a few days to thoroughly assess the care needs and write a full care plan. I have not come across this before and encourage all companies to do the same. Great communication with the supporting family.
There is an app with which we have a two-way form of communication and we as her family are able to monitor the care provided and respond to any needs as required.
Fabulous company, thoroughly recommend it. Thank you Lapis Care.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your kind words. Your mother-in-law is a pleasure to visit. She has a fabulous personality and is always so grateful for the support we offer. I feel our visits are benefitting your loved one greatly and in turn, giving you that peace of mind all is well with the app and communication with us directly. Consistency and continuity are key to happy clients, families and the team.
Many thanks again from the manager and all the Lapis care team.

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Review from V C (Brother of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience

Great help to keep my brother in his own place for as long as was safe. Lovely carers, who he formed relationships with and he looked forward to visits. Great communication from all involved. Thank you from all his family.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for the kind words. Your brother is a wonderful man with a wicked sense of humor. Our visits were always full of laughter.
We feel privileged to have worked and got to know you all. I hope he is happy and settled in his forever home. Regards and best wishes from all the Lapis team.

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Review from G T (Son of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience

Lapis Care have looked after my mother since January 2021 in her own home, prior to her going into a residential home.
I still remember the trepidation and stress I had in trying to find carers for my mother, but I needn't have worried, from day one I found in Lapis Care the perfect combination of

both professionalism and compassion.
Professional in their knowledge, commitment, understanding and management.
Compassionate not only in the support they gave my mother during their visits; but also in building a relationship with her that she was comfortable with, I fully appreciate their support of myself with appropriate advice and guidance during several difficult situations.
Communication with Lapis Care was easy and there was excellent visibility of the carers visits.
All the carers visiting and looking after my mother were kind, thoughtful, respectful with plenty of laughs and 'banter' when the occasion called for it which was more often than not.
Thank you, Lapis Care.

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Review from Jacqueline S (Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience

The nurses have been looking in on Mum three times a day, of the past 6 months and twice daily for over a year prior to that. The staff are wonderful. Friendly and yet professional in everything they do. My brother was kept informed about Mum, and I was able to check daily on the internet. I would

absolutely have no hesitation in recommending this company and the staff. Extremely grateful for their support and help with looking after Mum.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for the review. Your mum is a huge character that we will miss very much. There were certainly lots of laughs along the way.
We were privileged to have assisted her and that she is now in her forever home settled and safe.

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Review from Sandy T (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience

Lapis Care looked after my mum in her home for about a year up until October 2022.
How lucky we were as the care Mum received was outstanding. Mum had mobility issues and diabetes and Lapis Care went above and beyond with her care and somewhat unusual ways and beliefs. They became great friends and

had a great sense of humour and were kind, caring and very understanding.
Lapis Care became our extended family both to my brother and me and of course to my mum.
We cannot recommend them enough! You do not need to look any further, Lapis Care is the best ever!

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your very kind words, the feeling was reciprocated. Your mum was a unique and special lady, who the team enjoyed visiting. Her wisdom and wise words are still spoken about today and missed.

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Review from Andrea W (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience

We are so lucky to have Lapis Care as the company looking after our precious little mum. Realising she needed more time devoted to her than my sister and I could manage with commitments to our own families, it was Lapis Care who stepped in to help. They are devoted, caring, professional, gentle, funny,

kind, generous and so many other attributes. Mum loves their calls and trusts them all with all her needs.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your very kind words. Your beautiful mum is adored by us all. We look forward to our visits as much as I know your mum does. Our visits are full of laughter and singing with your mum's wonderful sense of humour. She is an absolute pleasure to work with.

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Review from Andrew U (Son of Client) published on 13 March 2023
Submitted via Website • Report

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My mum was looked after by the team from Lapis Care for many months leading up to her death in October. They were simply outstanding. Mum became very difficult to look after and needed exceptional support to keep her settled and well. The Lapis Care team were led by their brilliant supervisor who enabled

consistent, reliable sensitive care. In the last month, my sister and I needed reassurance and guidance, this was coordinated right up to mum being moved into a care home. The team supported finding the home care needed, the medical liaison with the doctor and the social care team. We needed this help as mum was so disorientated whilst we all managed her medical conditions. It's true they certainly go more than the extra mile. We laughed and cried together and were even supported at mum's funeral. I cannot praise the Manager and her team enough, Well done. Mum, often said how lucky she was to have Lapis Look after her. Thank you for all the help love and support last year.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you for your very kind words. Your beautiful mum is adored by us all. We look forward to our visits as much as I know your mum does. Our visits are full of laughter and singing with your mum's wonderful sense of humour. She is an absolute pleasure to work with.

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Review from J G (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience

From the very first moment we contacted Lapis Care the team were amazing. Mum loves the care and support they give. It is a massive help for our family and we absolutely know she is in good safe hands with all the team. We could not recommend Lapis highly enough. Peace of mind is priceless.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you J G, for your very kind words. Peace of mind, as you said, is priceless. We are so pleased we can support your wonderful family. Your mum is an absolute pleasure to visit and makes our job worth while.

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Review from Alison S (Wife of Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience

My husband received outstanding care from Lapis. The carers were all very efficient, very kind and above all they did their work amazingly cheerfully. My husband, who became increasingly disabled, (Parkinson's disease) looked forward to seeing their friendly faces each morning despite the process of

getting him up and dressed being quite painful for him.

At the end of his life, they kept him comfortable and peaceful. They looked after him for five years and they never once let us down. I am eternally grateful for their kindness and help.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Thank you so much for this beautiful review. We all thoroughly enjoyed visiting your husband and yourself in your beautiful home. It was an absolute pleasure and privilege to care for him in the last years of his life and support you both through his deterioration. He was a larger-than-life character and very much missed by us all. Thank you for your kindness in inviting us to celebrate his life. It was a beautiful service. Please keep in touch and pop in us for coffee if you happen to be passing.

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