Lapis Care

8 The Ridings, Waltham Chase, Southampton SO32 2TS
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Top 20 award
10 43 Reviews
  • Lapis Care, Southampton
Did you know that…

Egyptians considered Lapis Lazuli to be a ‘Royal Stone’ and is said to be a stone reflecting friendship, truth, love and protection? Everything you would look for in a care company!

Lapis Care has now been operational since 2012. They are proud that they remain owned and run by registered nurses. This provides extra knowledge and experience that they are able to cascade to their team members, thus in turn benefiting their clients.

Lapis Care believes that 'life is for living' and that there are very few problems that are unsolvable, and their combined experience means that they've seen it all!

Their philosophy is 'Cared for Staff = Cared for Clients', which means all their team feel valued and supported when carrying out their role. There are no staff on zero-hours or paid per call contracts so they have a very happy and settled team, just what you want for your family.

They are an open-minded team, always keen to find way of improving their service.

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Care Provided by Lapis Care

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Occupational Therapist
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lapis Health & Events Ltd
  • Person in charge
  • Liz Blacklock (Managing Director)

Funding & Fees Guide for Lapis Care

  • Prices

  • From £31.00 per hour Support, £33.00 Personal Care
    From £27.50 per 45mins Support, £30.00 Personal Care
    From £24.00 per 30 mins Support, £27.00 Personal Care

  • Fees are inclusive of travel, uplifts apply to Weekend and Bank Holidays

Lapis Care Reviews (43)

Total of 43, showing 21-40
10

Lapis Care has a Review Score of 10 (9.955) out of 10, based on 15 reviews in the last 2 years. Over all time Lapis Care has 43 reviews.

Overall Experience

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Review from Fiona L (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lapis Care has been looking after Mum in her home for three months following a five-month period in hospital and a short time in a care home. Mum, at 93, has mobility and medical challenges but wanted to be in her home. I am absolutely blown away by the professionalism of all the staff looking after
Mum and the management team. The wealth of experience in all areas of care is so reassuring to her and the family. The whole team at Lapis are caring, kind, respectful and compassionate and all have a great sense of humour and make Mum feel happy and relaxed. They never rush Mum, are thorough with all her care needs and go that extra mile to go above and beyond to ensure Mum is comfortable and her house is left clean and tidy after each call. We never imagined having a care company looking after Mum would feel like family, Lapis are that extended family who we completely trust to keep Mum safe and professionally cared for. The app is amazing, keeping the family informed about times and care given.

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Review from Rebecca J (Granddaughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I urgently needed some support for my Grandfather who was at the end of his life and we suddenly found ourselves not coping with all of it as a family. As a very experienced cancer nurse in the NHS, it fell to me to try and source care. I spent a lot of time on the phone trying to arrange this personal
care alongside medical end of life care at extremely short notice. The management team at Lapis Care went completely out of their way to support us as a family and provided care at the drop of a hat. The care they provided was exemplary and ensured that my grandfather had a very dignified last few hours. It will never be forgotten and was so hugely appreciated by the whole family.

Reply from Lena Mesurier, Registered Manager at Lapis Care

Dear Rebecca,
Thank you for your very kind words. It was an absolute privilege to have supported your grandfather at such a challenging time. We hope our visit enabled you to take comfort in those last precious hours together.
Our thoughts are with you all.
Lena and the lapis team.


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Review from Valerie G (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly, professional and helpful. Always there when you need them, really good communication and plenty of notice for any changes. Staff are polite and respectful which is so important, they put you at ease. They have a very difficult and demanding job, trying to please everyone. Always there
with a smile, lovely team of people!

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Hello Valerie
Thank you so much for those kind words.
It was an absolute joy coming to provide care for your father. He is hugely missed by us all, however, we all look forward to keeping in touch with your mum.
Please don't hesitate to pick up the phone if you need anything at all.
With our very best wishes to you all,
Liz and the Lapis team.


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Review from Patricia E (Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the girls very good, helpful and very friendly. I was sorry that I couldn't continue with them as I wanted more care, and Lapis couldn't give me more.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Good afternoon Patricia, thank you for your very kind words. I am so sorry that we were not able to provide you with the uplift in care that you need due to our lack of current capacity. Please always remember we are on the end of the phone if you have any queries. We wish you both our very best.


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Review from Ray S (Husband of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been delighted with the care we receive every day. Our carers are sympathetic, friendly and thorough. If for any reason they can't be on time, they tell us by text/telephone in advance.


As well as the practical side of things, we appreciate the chatty supportive way they keep our spirits up.

We would be lost without them.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Thank you so much for your very kind words
We very much enjoy coming to see you both and on a personal level, I love our daily debates on the world at large and long may they continue. You both also know that we are always on the end of the phone if you need anything.
All the very best and thanks again
From the Lapis team


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Review from Rebecca B (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s carer has become very much part of our family. Nothing is too much bother and has always gone above and beyond for her.
Communication has been fabulous and we are very happy with her care and so is mum.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Thank you for your kind words regarding our care of your mum
She brightens our day immeasurably and it's always fun to see who can tease each other the most!
Please remember we are here for you all if you need anything.
With thanks again and best wishes
From the Lapis team


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Review from Pauline G (Power of Attorney of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased and happy with the care provided. We have every confidence that the standard of care is the best that our client could wish for. There is always excellent communication and it is so reassuring to know that our client is relaxed and happy with all of the carers who visit her.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Good afternoon and many thanks for your very kind words.
We all very much enjoy going in to see your client, the whole team have a lovely relationship with her. I am so happy to know that we have been able to show you that all we discussed when you visited has been demonstrated.
We look forward to continuing our ongoing professional relationship with you all
Best wishes to you both.


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Review from S L (Daughter of Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff we have had from Lapis Care all have been very caring and helpful and treat my mother with respect. The visit times have been regular and nothing is too much trouble. We are very pleased we have this care company.

Reply from Liz Blacklock, Managing Director. at Lapis Care

Thank you for your kind words. It's an absolute pleasure to care for your lovely mum and hopefully relieve some of your anxiety.
I have been to see your mum a few times and we have lovely chats about her life.
Please do contact us with any ongoing queries or concerns and we look forward to continuing to support you and your mum.
Best Wishes


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Review from Varsha R (Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed extra TLC as an Alzheimer’s sufferer but still living independently. The lockdowns had left her feeling isolated and lonely and she was struggling to socialise again where she lives. Lapis Care organised 2 weekly visits at very short notice and I was so impressed with their professionalism,
expertise in this field and most importantly, their compassion, kindness and understanding. Nothing was ever too much trouble and there was great feedback and helpful insightful notes and observations. Highly, highly recommended - I can’t thank them enough for their help at this time. Thank you Lapis Care!

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Good morning Varsha.
Thank you so much for your kind words. I am sorry we only got to visit and get to know your mum for a short while, but if we were able to support you and the family in finding the best way forward for her to keep her happy, safe and healthy that's brilliant and I am so glad we could help. Having the stress removed from you as a family so you can enjoy the time spent with Mum without worrying about extraneous factors is so precious and I know SCV will support you to do that when Mum arrives and settles in. I will ask for regular updates.
Please don't hesitate to contact us in the future if you need a chat, we will be here.
Very best to you all
I will pass your lovely feedback on to the team.
Liz


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Review from Margaret H (Wife of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for by Lapis for the last 6 months and we are very pleased with the care that the team provide. No problem is too big for them to deal with. They carry out their duties to a high standard and treat us both with kindness and respect. Today we needed unexpected help due to my
husband having a fall, and they immediately took charge, called an ambulance and stayed with us until it had arrived. This was beyond their normal duties. As I had my own hospital appointment to keep, one of the management team came and stayed with my husband until the ambulance had left to take him to hospital. They are so very kind to all of the family and they care about my welfare as well as my husband's.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Good morning Margaret.
Thank you so much for your very kind words and I am so sorry I have not been able to respond before now.
Sadly your circumstances have changed somewhat since you left this, but it was a joy and a privilege to care for your husband, we had such as giggle and he also offered such wise counsel to me at times, having known each other for a number of years.
We remember him (and the twinkle in his eye) with love. Please do not be a stranger. Always feel you can pick up the phone if you need to.
My very best to you all,
Liz.


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Review from Alison F (Daughter of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lapis has been caring for our elderly mother for several months. I can warmly and sincerely recommend them. At our first meeting, the staff member took care to speak mainly to Mum, although Mum is hard of hearing. She also asked how Mum likes her cup of tea made. Paperwork was short and sensible and
not pushed on us. That kindness, respect and efficient attention to Mum’s needs has characterised Lapis Care’s approach, and we’ve noticed it in the little things, like making sure Mum always has a hanky in her cardigan pocket, through to the big things - being absolutely on top of health and safety needs, fitting the team to the individual wherever possible, and prompt and straightforward communication through the challenges of Covid. Mum is a very private person and had for years resisted care in her home, but Lapis have won her trust and affection, and ours, and been a real blessing to us all at a potentially difficult time. They really are gifted at what they do.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Good morning Alison.
Thank you for this. My apologies for the delay in responding to your very kind words.
Your mum is an absolute delight to care for. She brightens our day tremendously and we are all so fond of her. When we visit, we start to chat and get quite carried away with the 'little things' such as cups of tea which are hugely important in maintaining a client's choice of routine and independence, and we will do whatever we need to, to preserve it.
thank you again,
Best wishes.
Liz


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Review from Vivien B (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Lapis have transformed my mother's life and her opinion of care providers. She was very nervous about people coming into her house and helping her and refused until there was very little alternative. Now she loves to see the team who are extremely kind, professional and caring. Lapis try
to field the same small team as much as possible so that Mum can build a relationship with them and she very much enjoys seeing them.
They carry out tasks with great efficiency and, most importantly, with kindness and patience. They are the right people in the right job. They have turned a situation that felt stressful and frightening, into a positive experience. Mum is more relaxed and safer. One member of staff in the background and the staff team in the foreground have been very helpful and flexible across a few challenges, which life and COVID have thrown up, and we are very grateful to them. I must put in a word about the joy for Mum, of being brought a cup of tea in bed in the morning.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Good morning
Thanks so much for these kind words and so sorry it has taken me a while to get back to you.
I know Mum has a really close relationship with some of our team, but when the rest of us are allowed to get a look in, we love to visit and chat. Your mum has so many amazing stories!
I hope that our presence there continues to bring support and reassurance to you and your family in the knowledge we will do whatever we can to keep her safe and well at home for as long as possible.
In the meantime, thanks again.
Best wishes,
Liz.


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Review from Chrissy S (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lapis Care provide exemplary care and go the extra mile. The staff are all caring and thoughtful and always have a cheery smile. I feel a great sense of security knowing that my parents' needs are well looked after and would highly recommend this caring company to anyone.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Hi Chrissy,
My apologies for the delayed response.
Thanks so much for your lovely words. I know we only visited for a short time to your parents, but it's lovely to know we made a difference.
If you need us again, you know where we are and it would be a pleasure to help.
In the meantime, my very best wishes to you all and thanks again,
Liz.


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Review from Brien C (Son of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lapis has provided significant ongoing care, both welfare and domestic, for my mother for well over a year. Their support and professionalism cannot be faulted and on a number of stressful occasions, they have gone beyond expectations to provide timely and critical care intervention and advice. This
has ensured confidence to meet my mother’s objective and wish of remaining independent and in her own home.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Hello Brien
My apologies for the delayed response to your kind words. They are hugely appreciated and as one of our 'original' clients, it continues to be a privilege and pleasure to visit. I love seeing what they have been up to with the 'travelogue' they have produced!
My best wishes and thanks again,
Liz


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Review from Robert F (Son of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lapis Care have looked after my 93 year old mother recently after a couple of falls and hip displacements. I would have no hesitation in recommending them as their care and compassion was second to none.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Thank you Robert for your very kind words.
My apologies for the delayed response, it's been a bit of a few months!
We very much enjoy looking after your mum and hope that our presence offers you both reassurance the difficult times.
We will continue to offer the very best care and support we can to ensure she stays safe, independent and well at home for as long as possible.
My very best wishes,
Liz.


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Review from F F (Daughter-in-law of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been wonderful during a very stressful time for our family and with lockdown regulations, the senior care manager, in particular, has been a marvel. Always positive and with great care and kindness, she has helped my father make amazing progress in mobilising following his stroke that
we hadn’t thought possible. The close-knit team have been reliable, professional, so very kind and understanding.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Thank you so much for your kind review. It is an absolute pleasure and a privilege to be able to care for your father. To witness his positive progress everyday is so rewarding. He brings a smile to our face everyday with his wicked sense of humour! He is doing so well, you won't need us soon. I will be sure to pass on your comments to the senior care manager, who does indeed deserve huge credit for the care she has provided. We are so fortunate to have her on the team. Please do not hesitate to contact us if we can help you any further.
With Best wishes, Liz and Lapis team.


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Review from Fiona S (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rarely have I come across such a caring organisation. They truly go above and beyond and I mean this most sincerely. Without their support, my father would not be able to stay independent and remain in his own home. I am always one hundred percent confident that my father is being well looked after
and his well-being is at the forefront of all they do in the support of his care.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Hello Fiona,
Thanks so much for your kind words.
It is wonderful to know that the aims we set out with at the beginning we are still achieving. We enjoy going into your dad very much, he is a fabulous character with great stories to tell. I hope we can continue to provide all he needs to keep him safe and well at home. Please don't hesitate to contact me with any concerns, Liz.


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Review from Ann P (Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many years ago a carer friend of mine said 'Unless you stand close enough you cannot help bear the burden'.
Well, that’s just what Lapis Care does. They take on the entire problem.
Medical needs are dealt with professionally and compassionately. But they never stop there; the whole person and even
the household are taken into consideration with matters eased all round.
This degree of care comes from dedicated staff who devote their energy above and beyond just physical difficulties.
I count myself blessed to be in receipt of such loving, holistic care.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Dear Ann,
Thank you so much for this very generous review. It was our absolute pleasure to care for you and you were one of our early successes in that our support stopped being required!
However, we still very much look forward to seeing you when we deliver your weekly Friday lunchtime' Fish n' Chips' treat. We are always here if you need us!
With best wishes and thanks again, Liz


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Review from Jill K (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after by Lapis Care for two years. After leaving rehab it was decided home life with support would be best for her. Throughout this time the carers' team have been wonderful. She now needs total support yet is able to stay in her own home because of the quality of care being
given. Despite the extra pressure of the Covid situation, the team have continued to offer friendly, efficient, professional and compassionate care. My mother says she looks forward to the smiles and company when her carers come and knows how extremely fortunate she is to be so well looked after.

Reply from Liz Blacklock, Owner / Manager at Lapis Care

Thank you, Jill, for your very positive comments. To know it is due to our teams support, that your mum can stay at home; makes our jobs all worthwhile, especially on days that are more of a struggle during the ongoing pandemic. With consistency, I know the team that go in have all built a lovely working relationship with your mum and we all feel privileged to be part of her ongoing care.


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Review from Penny R (Daughter of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 80 miles from my mum. She lives alone and has Alzheimer's. It was essential that I found an agency who were reliable and dependable.
Lapis Care are such an agency. They have provided care for my Mum for 20 months. It started as supported shopping trips, progressed to medication administration
and personal care and only ended with Mum's transition to a residential setting. At all times, they have been courteous, knowledgeable, caring and professional. They have been excellent at communicating Mum's needs and the app has enabled us to stay very connected with Mum's day to day activities and the progression of her disease.
There were times when we needed not just care, but advocacy and support. Lapis Care were there for us.
Thank you for everything that you did for Mum. Thank you for everything that you did for us.

Reply from Liz Blacklock, Owner/Manager at Lapis Care

Hello, your mum was a joy to care for and the whole team are very fond of her. I am so pleased that you found our care so supportive, it's why we started Lapis. We are incredibly sad that we no longer have the privilege of caring for her but we are reassured that she will be well cared for, safe and well in her new home. Additionally the peace of mind this will give you is no small thing. We wish you all well. Best wishes, Liz and team.


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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Lapis Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Lapis Care is calculated as follows: ( (84 Excellents x 5) + (4 Goods x 4) ) ÷ 88 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lapis Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (2)

Jo

Jo Chmarny

Job Title: HR & Marketing assistant

Joined: 2018

I started working with Lapis when they were coming up to their 3 year anniversary. I have since seen the company and passion grow over the years and I'm proud to have been a part of it all!
The team are fantastic and work so hard to achieve the highest standards.
Working along side them, our office team are here to make sure everything is run smoothly.
I ensure that the staff are well looked after from their very first day and help them find their place within Lapis. I also help with community engagement and ensuring people know who we are and how to find us!


Graeme

Graeme Blacklock

Job Title: Director & Carer

Joined: 2015

One of the things that stands out at Lapis is the support given by the Management Team. Graeme is a qualified Accountant and has always supported Lapis behind the scenes however, due to pressures during the COVID outbreak, he has been delivering Care ever since. He enjoys contact with both clients and staff and is always on hand to step in to support staff when they stay with clients if issues need resolving. He has also lifted spirits by taking Alfie the Cockerpoo on occasional visits!


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