Respectful Care Nottingham North

Studio 5, The Old School Business Centre, Church Drive, Arnold, Nottingham NG5 6LD
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9.9 121 Reviews
  • Respectful Care Nottingham North, Nottingham
In March 2020 Respectful Care Nottingham North was rated as ‘Outstanding’ by the Care Quality Commission.

Respectful Care Nottingham North is founded on two core principles that govern the way it operates:

•        An aim to raise the standards of care across the counties it operates in
•        A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care, plus companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with their own diverse needs and requirements.

That is why there is an investment in getting to know you, and why a personalised plan is created to enable you to live a life that is as independent, active and fulfilled as possible.

All of this will ensure that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.

Care Provided by Respectful Care Nottingham North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Dwyer (Registered Care Manager)

Funding & Fees Guide for Respectful Care Nottingham North

  • Prices
  • Respectful Care is committed to creating a bespoke person-centred care package for each individual, and their needs.


    The tailoring of each care plan will also be tailored around the duration of time needed and preferred.


  • Please contact our client team to discuss needs, times, duration, and various options available to you, or your loved ones.


Respectful Care Nottingham North Reviews (121)

Total of 121, showing 1-20
9.9

Respectful Care Nottingham North has a Review Score of 9.9 (9.858) out of 10, based on 20 reviews in the last 2 years. Over all time Respectful Care Nottingham North has 121 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Respectful Care have looked after my mum for over 2 years now. They are amazing and like an extension to our own family. It makes it so much easier for us knowing she is so well cared for. Very caring, highly knowledgeable and highly trained staff! Also very accommodating even at the last minute. I
would definitely recommend them to others.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you. Your feedback means a lot to the team that supports your mum.


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Overall Experience  Overall Experience 5.0 out of 5

Staff both office + carers are lovely office staff helpful in rearranging calls if needed, my key carers always go above and beyond. Another carer is also very good + helpful. Overall respectful care is a good care company to trust and care for loved ones.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Maxine for your kind feedback about the support we give you.


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Overall Experience  Overall Experience 5.0 out of 5

Always reliable, attentive, friendly and definitely caring. My aunt says she always feels better after a visit.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for the kind feedback on the service we provide to your relative.


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Overall Experience  Overall Experience 5.0 out of 5

Respectful Care look after my gran. The carers are amazing and treat her like their own family! They always go over and above their role and as a family we have peace of mind she's in the best hands when we aren't there. Highly skilled, highly trained and very very caring.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for providing us with such wonderful feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I really enjoy Respectful Care looking after me everyone is really nice.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for the kind feedback about the staff that help you.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the whole service provided.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for the very kind feedback about our service.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care and consideration that the girls give my parents. They are always cheerful and nothing is too much trouble. They make my parent's and so my life is so much easier.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you. Your kind feedback is lovely to hear. Thank you


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Overall Experience  Overall Experience 5.0 out of 5

Very good company. Great value for money and you get your money's worth! The carers really look after me very well. Thank you.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your kind feedback about the service we provide.


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Overall Experience  Overall Experience 5.0 out of 5

I think Respectful Care are brilliant and made the transition an easy journey from old company to Respectful Care. All staff are lovely, have built a strong bond with staff and they go above and beyond.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you. We really value the feedback you have given us.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has Respectful Care daily, if it wasn't for them I'd be in a mess. They help with all aspects of her care - personal care, cleaning, meals and just general chatting, which she loves the company. It takes a lot of pressure off myself and keeps our relationship as husband and wife and not as a
carer.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you. It is a real pleasure to support such a wonderful couple.


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Overall Experience  Overall Experience 5.0 out of 5

Respectful Care are a very well-organised company and provide good quality care. The staff who visit and those in the office are very helpful, kind and professional. I have recommended this company to another elderly relative, who is also very pleased with the service provided.

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Overall Experience  Overall Experience 5.0 out of 5

I have been with this company for five and a half years and am very satisfied with all the care that l received, and would happily recommend them. They are reliable and trustworthy and respectful. Thank you very much.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you all the staff at Respectful Care Nottingham North for your continued wonderful kind and thoughtful care for Mum and Dad. This is so much appreciated by them, and indeed all the family. Any issues are dealt with promptly, fantastic service. I always recommend you without hesitation. Please
pass on our gratitude and thanks
Wishing you all a great Christmas!


On behalf of family


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Overall Experience  Overall Experience 5.0 out of 5

Respectful Care has been providing care for my mother for over a year now, and the difference in her mental health has been amazing. She has a small team of carers who support her all in aspects of her needs. The transformation has been amazing. I couldn't ask for a better company.

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Overall Experience  Overall Experience 5.0 out of 5

I set the care plan in motion last year for my 95 year old cousin. I was very pleased and happy with Respectful Care Nottingham North who actually do care work hard and brought great joy to my cousin. After I had stayed for a while she was much better and was arranged three visits a day. Then I was
seriously ill and was in hospital for five months. I relied on Respectful Care to look after her and they did. Unfortunately her neighbour wants to take over but I am her only relative and I will not allow it.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your kind feedback about the service we have provided for your cousin. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Respectful Care have been a godsend for Mum, enabling her to keep as much independence as possible. The carers are fabulous. Having care for Mom has helped Dad cope and I can relax knowing Mom is being supported on a daily basis. Thank you.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for providing such wonderful feedback. Your parents are adorable and our carers love supporting them both. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Respectful Care looked after my grandma like she was their own grandma. They were incredible through some hard times we as a family had to deal with, due to my grandma’s dementia. Nothing was ever too much trouble. They went above and beyond to ensure she was safe and looked after and things were reported
promptly, to allow us to act fast for the things my grandma needed. I will be forever grateful for the care not only did my grandma got, but we as a family received too. Could not have wished for a better company to have been providing the care for my grandma.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for providing feedback on the service you have all received from us as a family. Your grandma was an amazing lady and it was a real privilege to be able to support her. Thank you.


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Overall Experience  Overall Experience 2.0 out of 5

Lack of respect from administration staff when ringing to report a problem. Carers not fulfilling the tasks that have been asked of them, especially on a last call in the evenings to a client where some requests are for the safety of a client. Relying too much on an elderly person saying not to complete
a shift as a friend will be calling up after. All jobs should be completed by the care company if it is in the care plan and should have nothing to do with any private visits after they have left. The carer's job is surely to complete the jobs they have been asked to go in and do.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

We are surprised that you felt it necessary to use this platform to raise these issues rather than with us directly. However we dispute what you have raised. We have recently had to raise a safeguarding, which involves you, therefore client confidentiality prevents us from making any further comments.
As an outstanding home care provider for the past 7 years, we continually strive to ensure the high standards we set are maintained at all times and this is evidenced by the dozens of other independent positive reviews we have received so far. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

As a professional in social care, I can honestly say that Respectful Care are the best agency that we have come across.
All the carers are friendly, professional and lovely. The office staff are also very accommodating and clearly supportive of carers and staff alike.

Reply from Karl Overton, Manager at Respectful Care Nottingham North

Thank you for your lovely feedback about the support we provide to your mum.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has really enjoyed having help from such friendly faces. Dad has managed with their help until now to maintain his independence. I don’t know what I would have done without them they were very accommodating with any changes and helped decide the right care package throughout. They dealt with his
dementia well as he was not always the most accommodating gentleman.
Thank you from all the family and Dad of course.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your lovely feedback. The management staff will definitely miss your dad's early wake-up calls! We found him to be a lovely gentleman who will be dearly missed by all our staff. We wish him all the very best in his new environment.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Respectful Care Nottingham North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Respectful Care Nottingham North is calculated as follows: ( (114 Excellents x 5) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care Nottingham North is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (6)

Stacey

Stacey Dwyer

Job Title: Registered Manager

Joined: 2020

Stacey has worked in the care sector for the past 21 years, predominantly in Mental Health Nursing with the NHS, during this time she worked with a variety of people who experience mental health issues and complex needs as well as people with learning disabilities and physical illnesses.


Stacey has gained a wealth of clinical knowledge in this field. More latterly, Stacey has worked as a Registered manager and is able to bring to the team a significant amount of clinical background to help clients and their families achieve the best outcome with them at the centre of their care.


Stacey has worked with staff of all levels throughout her career and knows that good leadership is key to a happy and productive workforce. She believes in providing the best experience to clients, families, carers and staff to ensure we are delivering gold-standard care. Stacey strongly believes that people should receive support in their own familiar surroundings and is passionate about keeping people at home should this be their wish.


Stacey is passionate about investing heavily in supporting all the staff to improve their own knowledge, experience and qualifications as she knows this helps people to deliver the highest possible standards.


Lorna

Lorna Scholey

Job Title: Care Co-ordinator

Joined: 2016

Lorna is our Care Coordinator and has worked for the Respectful Care for the past 8 years.
Lorna is the person who ensures the clients have the correct logistical care and support they need at the times they choose and with the carers of their choice and preference, providing continuity at all times. Lorna also has responsibility for the staff rota, ensuring the staff get the correct number of hours each week but also have a healthy work-life balance.


Care was always something Lorna wanted to do as she started to support her parents when they became unwell. Lorna was introduced to the company with a friend 8 years ago initially joining as a care and support worker. During this time Lorna progressed to the role of Mentor (Senior Carer) which meant she had added responsibility for training and mentoring new and existing staff.


Lorna strives to be the best she can be and helps others to do the same. These qualities as well as Lorna’s passion and dedication have helped Lorna to progress internally within the company to a more senior management role. Lorna has worked in care for many years but states she has never been happier!


Jeanette

Jeanette Oscroft

Job Title: Team Leader

Joined: 2014

Jeanette started in care 25 years ago when her children were little as the hours suited and worked around their school hours. Jeanette has worked in various areas of care including care homes for the elderly, adults with learning disability and autism and spent many years working in the community and has always come back to community care as this is where her passion is. Jeanette has been with Respectful Care for 11 years and started working as a carer, before progressing to care Co-ordinator and now a Field Team leader, Jeanette came to work for the Arnold Branch of Respectful Care in June 2021 and is really enjoying the role and working with the staff team and clients.


Nicole

Nicole Bull

Job Title: Staff Lead

Joined: 2024

Nicole has been working in the care sector since 2019. She started in care as a care and support worker in Domiciliary care where she gained a passion for care and wanted to progress.
She then moved to a different care company with a role of Team Leader and worked with different conditions such as Dementia, Alzheimer’s, Diabetes, Strokes, Learning difficulties, and Brain injuries.
Nicole joined the Respectful Care team in June 2024 as Staff Team Leader and has enjoyed working and getting to know everyone. Nicole supports the staff team with regular support sessions and assisting new staff through their employment.


Kiana

Kiana Knight

Job Title: Client Team Leader

Joined: 2024

Kiana was a student at Bishop Grosseteste university in Lincoln where she started to do care of the community. Kiana built a passion for care and wanted to pursue this. She moved back to Sutton in Ashfield where she began working within a care home and quickly progressed her way to senior care assistant. She has worked with a variety of conditions such as dementia, strokes, diabetes and learning difficulties.


Kiana joined the Respectful Care team in March 2024 as a carer within the Hucknall and Eastwood areas and recently progressed to join our office team as client team leader.


Kiana is one of our client team leaders. Kiana will be the one to complete your initial assessments and create your person-centred care plans to identify your needs. You’ll see Kiana quite often as they will be out to visit you to ensure all your needs are met and up to date and complete all your scheduled reviews.


Heather

Heather Smith

Job Title: Client Team Leader

Joined: 2025

Our newest addition to the group, Heather began working for Respectful Care in January 2025, she recently moved to Nottingham, she has had many years’ experiences in the care sector and most recently has worked in a care home as a Unit Manager with advanced dementia residents, End of life, Stroke, PEG, diabetes and wound care.


Heather is one of our client team leaders. Heather will be one of the ladies to help create your person-centred care plans to identify your needs. You’ll see Heather quite often as she will be out to visit you to ensure all your needs are met and up to date and complete all your scheduled reviews.


Frequently Asked Questions about Respectful Care Nottingham North

What Type of Services does Respectful Care Nottingham North offer?

Respectful Care Nottingham North offers Home Care.

How many Carers does Respectful Care Nottingham North employ?

Respectful Care Nottingham North employs 75 carers.