Respectful Care Nottingham North

Studio 5, The Old School Business Centre, Church Drive, Arnold, Nottingham NG5 6LD
Submit a Review
9.9 121 Reviews
  • Respectful Care Nottingham North, Nottingham
In March 2020 Respectful Care Nottingham North was rated as ‘Outstanding’ by the Care Quality Commission.

Respectful Care Nottingham North is founded on two core principles that govern the way it operates:

•        An aim to raise the standards of care across the counties it operates in
•        A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care, plus companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with their own diverse needs and requirements.

That is why there is an investment in getting to know you, and why a personalised plan is created to enable you to live a life that is as independent, active and fulfilled as possible.

All of this will ensure that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.

Show Respectful Care Nottingham North on the Map

Care Provided by Respectful Care Nottingham North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Dwyer (Registered Care Manager)

Funding & Fees Guide for Respectful Care Nottingham North

  • Prices

  • Respectful Care is committed to creating a bespoke person-centred care package for each individual, and their needs.


    The tailoring of each care plan will also be tailored around the duration of time needed and preferred.

  • Please contact our client team to discuss needs, times, duration, and various options available to you, or your loved ones.

Respectful Care Nottingham North Reviews (121)

Total of 121, showing 21-40
9.9

Respectful Care Nottingham North has a Review Score of 9.9 (9.858) out of 10, based on 20 reviews in the last 2 years. Over all time Respectful Care Nottingham North has 121 reviews.

Overall Experience

  • 114
  • 5
  • 1
  • 1
  • 0

Date Published

121
10
10
20
101

Review from Philip F (Son of Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round care.

Reply from Karl Overton, Manager at Respectful Care Nottingham North

Thank you Philip for your kind review of the service we provide to your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy M (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend Respectful Care, everything needed. All carers are very kind and helpful. In the mornings I would be lost without the carers.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Dorothy. We are lucky to be able to support such a lovely and kind lady.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah L (Granddaughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To start it look for care for your loved one is a heart-wrenching decision. However, after welcoming Respectful Care into our lives we could rest assured that we had indeed chosen the best possible company. Like every new thing, there are bumps to iron out, it's not easy for your loved one to accept
they need care. It takes time to accept people into your home. However, my grandparents soon started to see the carers as family. As my grandad started to deteriorate, we really felt surrounded by the professionalism, love and care that your carers bring. The strength and peace we felt was second to none. The office team are always fast to help and accommodate. Any concerns are listened to and resolved. On the morning of my grandad's death, two regular carers came to pay their respects. We were so humbled by this, they were a tower of absolute strength. They also supported us further at the funeral. Now they care for just my nan, we know she will be in loving safe hands.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Hi Sarah. Thank you so much for your kind feedback. We are privileged to be able to support such a wonderful family. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R C (Husband of Client) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from day one was excellent. The whole team are genuine in their care towards both the client and their family. From the start, the carers and management became friends and I will recommend this company to anyone who needs good honest carers looking after their loved ones.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Hi RC. Thank you very much for your feedback. It is a pleasure and a privilege to have been able to help and support you both.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Client) assisted by family/friend published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful Care on the whole good with some excellent carers. However, this does vary in their experience with my specific needs (for example stoma care)

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shane S (Son of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful care has enabled my mother to continue to live independently at home. The quality of the service provided is exemplary. Without exception, all of the staff who have been involved in mum's care have been professional, diligent, and above all friendly and engaging; nothing is too much trouble
for them. Also, the staff who run the office need to be recognised for their professionalism and the speed of their response when circumstances have changed. A first-class organisation; I cannot recommend them highly enough!

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your feedback. It was a real privilege to be able to support such a wonderful family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David W (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you David for your kind feedback about our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith A (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are fantastic, can't do without them.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Keith for the wonderful feedback about the staff who love to support you every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I L (Wife of Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's care is absolutely brilliant. The carers are great and nothing is too much trouble.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your kind and important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela S (Ex Family Member) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of meeting a wonderful carer who was very bubbly. She was very considerate towards my family member like nothing was a problem, she made me feel at ease knowing that she is in good hands when I can't be there.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Angela for your kind feedback about our "wonderful carers".


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sophie K (Granddaughter of Client) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were amazing and did all they could to help. They really cared for my gran's well-being and did all they could to make sure she was happy and safe. The office team were great and made the whole process so easy and stress-free. Really happy with the service as a whole.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Sophie for your feedback about our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip W (Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing my carers and I wouldn't manage without them.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Philip for your kind feedback about our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard B (Friend of Client) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my contact with the team at Respectful Care, they have been nothing other than first class. My neighbour is cared for in Arnold and the team are brilliant, always ready to engage and assist. On time and treat my neighbour with the utmost respect. I often chat with both the care attendee and
neighbour and nothing has been too much trouble. During the start of this pandemic, they had all the correct PPE and were wiping and cleaning down as they came and went. Tweaks to my neighbour's care have been dealt with a smile and no problem, no gripes or issues they just get on with it. Ensuring at all time the care is foremost and my neighbours well being is at the forefront of their thoughts. First Class well done all.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your kind feedback about the service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Daughter-in-law of Client) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service and overall care provided. We would have no hesitation in recommending Respectful Care.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your kind feedback about the service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia B (Cousin of Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring agency who are extremely flexible in meeting my cousin's needs. My cousin is treated at all times with dignity and respect.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, for your feedback. Kindest Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Son of Client) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to express my thanks to the team at 'Respectful Care' in Arnold; my father is currently receiving support from the team. I must acknowledge the fact that the service is first class and delivered with passion, compassion and respect. The carers themselves are reliable and professional
when they attend and always treat my father (and Mum too) with dignity and respect. The management team clearly have their part to play in maintaining these high standards so they must be complimented too. I can honestly say that the director is passionate about providing a world-class, tailored service and for me personally, he has and continues to deliver this. I have no hesitation in recommending this team. Thank you all for your help.

Reply from Karl Overton, Manager at Respectful Care Nottingham North

Thank you Richard for your extremely kind feedback. It is a real pleasure and privilege supporting your Dad (and mum too). Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Wife of Client) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Respectful Care. From the office staff to carers, the kindness received has been second to none. The reassurance that has been given to my husband who suffers from Lewy Body Dementia, finds life very difficult at times, but the carers make him feel safe and treat him with compassion and dignity.

Reply from Karl Overton at Respectful Care Nottingham North

Thank you Rita for your kind feedback. It is an honour and a real privilege to be able to support such a wonderful family. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Son of Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and support that has been given by Respectful Care, especially from Mum's carer.

Reply from Karl Overton at Respectful Care Nottingham North

Thank you Peter for your kind comments and important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doreen H (Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I receive from all my carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian M (Son of Client) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff and help mum in many ways.
Would recommend to others.
Very good service.
No problems.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Respectful Care Nottingham North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Respectful Care Nottingham North is calculated as follows: ( (114 Excellents x 5) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care Nottingham North is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Stacey

Stacey Dwyer

Job Title: Registered Manager

Joined: 2020

Stacey has worked in the care sector for the past 21 years, predominantly in Mental Health Nursing with the NHS, during this time she worked with a variety of people who experience mental health issues and complex needs as well as people with learning disabilities and physical illnesses.


Stacey has gained a wealth of clinical knowledge in this field. More latterly, Stacey has worked as a Registered manager and is able to bring to the team a significant amount of clinical background to help clients and their families achieve the best outcome with them at the centre of their care.


Stacey has worked with staff of all levels throughout her career and knows that good leadership is key to a happy and productive workforce. She believes in providing the best experience to clients, families, carers and staff to ensure we are delivering gold-standard care. Stacey strongly believes that people should receive support in their own familiar surroundings and is passionate about keeping people at home should this be their wish.


Stacey is passionate about investing heavily in supporting all the staff to improve their own knowledge, experience and qualifications as she knows this helps people to deliver the highest possible standards.


Lorna

Lorna Scholey

Job Title: Care Co-ordinator

Joined: 2016

Lorna is our Care Coordinator and has worked for the Respectful Care for the past 8 years.
Lorna is the person who ensures the clients have the correct logistical care and support they need at the times they choose and with the carers of their choice and preference, providing continuity at all times. Lorna also has responsibility for the staff rota, ensuring the staff get the correct number of hours each week but also have a healthy work-life balance.


Care was always something Lorna wanted to do as she started to support her parents when they became unwell. Lorna was introduced to the company with a friend 8 years ago initially joining as a care and support worker. During this time Lorna progressed to the role of Mentor (Senior Carer) which meant she had added responsibility for training and mentoring new and existing staff.


Lorna strives to be the best she can be and helps others to do the same. These qualities as well as Lorna’s passion and dedication have helped Lorna to progress internally within the company to a more senior management role. Lorna has worked in care for many years but states she has never been happier!


Jeanette

Jeanette Oscroft

Job Title: Team Leader

Joined: 2014

Jeanette started in care 25 years ago when her children were little as the hours suited and worked around their school hours. Jeanette has worked in various areas of care including care homes for the elderly, adults with learning disability and autism and spent many years working in the community and has always come back to community care as this is where her passion is. Jeanette has been with Respectful Care for 11 years and started working as a carer, before progressing to care Co-ordinator and now a Field Team leader, Jeanette came to work for the Arnold Branch of Respectful Care in June 2021 and is really enjoying the role and working with the staff team and clients.


Nicole

Nicole Bull

Job Title: Staff Lead

Joined: 2024

Nicole has been working in the care sector since 2019. She started in care as a care and support worker in Domiciliary care where she gained a passion for care and wanted to progress.
She then moved to a different care company with a role of Team Leader and worked with different conditions such as Dementia, Alzheimer’s, Diabetes, Strokes, Learning difficulties, and Brain injuries.
Nicole joined the Respectful Care team in June 2024 as Staff Team Leader and has enjoyed working and getting to know everyone. Nicole supports the staff team with regular support sessions and assisting new staff through their employment.


Kiana

Kiana Knight

Job Title: Client Team Leader

Joined: 2024

Kiana was a student at Bishop Grosseteste university in Lincoln where she started to do care of the community. Kiana built a passion for care and wanted to pursue this. She moved back to Sutton in Ashfield where she began working within a care home and quickly progressed her way to senior care assistant. She has worked with a variety of conditions such as dementia, strokes, diabetes and learning difficulties.


Kiana joined the Respectful Care team in March 2024 as a carer within the Hucknall and Eastwood areas and recently progressed to join our office team as client team leader.


Kiana is one of our client team leaders. Kiana will be the one to complete your initial assessments and create your person-centred care plans to identify your needs. You’ll see Kiana quite often as they will be out to visit you to ensure all your needs are met and up to date and complete all your scheduled reviews.


Heather

Heather Smith

Job Title: Client Team Leader

Joined: 2025

Our newest addition to the group, Heather began working for Respectful Care in January 2025, she recently moved to Nottingham, she has had many years’ experiences in the care sector and most recently has worked in a care home as a Unit Manager with advanced dementia residents, End of life, Stroke, PEG, diabetes and wound care.


Heather is one of our client team leaders. Heather will be one of the ladies to help create your person-centred care plans to identify your needs. You’ll see Heather quite often as she will be out to visit you to ensure all your needs are met and up to date and complete all your scheduled reviews.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Respectful Care Nottingham North to verify any information. View our terms and conditions. Respectful Care Nottingham North has an Enhanced Service – more info.