Respectful Care Nottingham North

Studio 5, The Old School Business Centre, Church Drive, Arnold, Nottingham NG5 6LD
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9.9 121 Reviews
  • Respectful Care Nottingham North, Nottingham
In March 2020 Respectful Care Nottingham North was rated as ‘Outstanding’ by the Care Quality Commission.

Respectful Care Nottingham North is founded on two core principles that govern the way it operates:

•        An aim to raise the standards of care across the counties it operates in
•        A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care, plus companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with their own diverse needs and requirements.

That is why there is an investment in getting to know you, and why a personalised plan is created to enable you to live a life that is as independent, active and fulfilled as possible.

All of this will ensure that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.

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Care Provided by Respectful Care Nottingham North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Dwyer (Registered Care Manager)

Funding & Fees Guide for Respectful Care Nottingham North

  • Prices

  • Respectful Care is committed to creating a bespoke person-centred care package for each individual, and their needs.


    The tailoring of each care plan will also be tailored around the duration of time needed and preferred.

  • Please contact our client team to discuss needs, times, duration, and various options available to you, or your loved ones.

Respectful Care Nottingham North Reviews (121)

Total of 121, showing 61-80
9.9

Respectful Care Nottingham North has a Review Score of 9.9 (9.858) out of 10, based on 20 reviews in the last 2 years. Over all time Respectful Care Nottingham North has 121 reviews.

Overall Experience

  • 114
  • 5
  • 1
  • 1
  • 0

Date Published

121
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10
20
101

Review from Geoffrey J (Son of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been attentive, kind with a good eye for detail that has made my mother's life easier and helped preserve dignity and even a sense of independence. My confidence in the service has been inspired with each passing week such that I have been able to relax a little more in what have
been testing times.

Reply from Karl Overton at Respectful Care Nottingham North

Thank you Geoffrey for your kind and valuable feedback.


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Review from Steven C (Son of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful company.

Reply from Karl Overton at Respectful Care Nottingham North

Thank you Steven for your kind feedback.


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Review from Jane H (Daughter of Client) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most amazing, caring, professional group of people I have ever had the pleasure of coming across. They all went the extra mile when things got tough.

Reply from Karl Overton at Respectful Care Nottingham North

Thank you Jane for your kind and valued feedback.


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Review from Alan B (Client) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are brilliant and do everything for me. I would be lost without them.

Reply from Karl Overton at Respectful Care Nottingham North

Thank you Alan for you kind feedback.


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Review from L H (Daughter of Client) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The peace of mind I have had since Respectful Care became involved in looking after my mum cannot be measured. They are completely reliable, lovely caring staff who go the extra mile. My mum has become so much more independent with their support and care. We cannot recommend them highly enough.

Reply from Karl Overton at Respectful Care Nottingham North

Thank you for your kind and helpful feedback.


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Review from Pamela R (Relative of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provide a much needed back up/support to our whole family by providing personal and domestic care to the client. Services such as applying cream, changing bedsheets and taking the client to the shops are invaluable and are delivered in a friendly respectful manner.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Pamela, for your kind and very valuable feedback.


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Review from Violet R (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls were very nice and helpful. I would have them again.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Violet, for your kind feedback.


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Review from Dulcie Lynn M (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has become much more sociable and less reliant on me since she started having carers. Her care is second to none.
All the care she receives is 100%.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Dulcie, for your kind feedback.


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Review from J B (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being with Respectful Care, the carers have shown nothing but kindness.
I couldn't manage without them.
Every one of them is excellent.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, J B, for your kind feedback.


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Review from Tracy P (Son of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team caring for my dad are flexible, attentive, thoughtful and treat dad as an individual. I would recommend Respectful Care Nottingham North to all.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Tracy, for your kind feedback.


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Review from Edward S (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with carers.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Edward, for your feedback.


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Review from Jackie E (Daughter of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for mum has been excellent giving me a peace of mind that she is not on her own when I am at work and when she falls they contact the paramedics and wait until they arrive and check her over. Then it's off to A&E but they will get her medication and night bag ready.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Jackie, for your very kind feedback.


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Review from Pauline W (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased and satisfied with the treatment and support received.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Pauline, for your kind feedback.


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Review from Daniel O (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this company very professional and caring and very understanding. They have become much more than carers, more like friends.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Daniel, for your kind feedback.


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Review from Mary V (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful. Polite and helpful.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Mary, for your kind comments.


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Review from K S (Daughter of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we started using Respectful Care 18 months ago. I would like to say that since using them we have bee very pleased with the carers that visit Mum's home, which is 3 times a day and the communication with the management is excellent, should we need to contact them.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Karen, for your lovely feedback.


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Review from Agnes B (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get an excellent support from Respectful Care, enabling me to stay in my own home. What more could I ask for!

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Agnes, for your kind feedback.


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Review from H M (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are lovely.
The best care company I've ever had.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your very kind comments and feedback.


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Review from Marion B (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies do whatever you need.
Very nice and very helpful.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Marion for your kind feedback.


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Review from Joan F (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing they won't do for me.
Very kind.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Joan for your kind feedback.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Respectful Care Nottingham North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Respectful Care Nottingham North is calculated as follows: ( (114 Excellents x 5) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care Nottingham North is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (6)

Stacey

Stacey Dwyer

Job Title: Registered Manager

Joined: 2020

Stacey has worked in the care sector for the past 21 years, predominantly in Mental Health Nursing with the NHS, during this time she worked with a variety of people who experience mental health issues and complex needs as well as people with learning disabilities and physical illnesses.


Stacey has gained a wealth of clinical knowledge in this field. More latterly, Stacey has worked as a Registered manager and is able to bring to the team a significant amount of clinical background to help clients and their families achieve the best outcome with them at the centre of their care.


Stacey has worked with staff of all levels throughout her career and knows that good leadership is key to a happy and productive workforce. She believes in providing the best experience to clients, families, carers and staff to ensure we are delivering gold-standard care. Stacey strongly believes that people should receive support in their own familiar surroundings and is passionate about keeping people at home should this be their wish.


Stacey is passionate about investing heavily in supporting all the staff to improve their own knowledge, experience and qualifications as she knows this helps people to deliver the highest possible standards.


Lorna

Lorna Scholey

Job Title: Care Co-ordinator

Joined: 2016

Lorna is our Care Coordinator and has worked for the Respectful Care for the past 8 years.
Lorna is the person who ensures the clients have the correct logistical care and support they need at the times they choose and with the carers of their choice and preference, providing continuity at all times. Lorna also has responsibility for the staff rota, ensuring the staff get the correct number of hours each week but also have a healthy work-life balance.


Care was always something Lorna wanted to do as she started to support her parents when they became unwell. Lorna was introduced to the company with a friend 8 years ago initially joining as a care and support worker. During this time Lorna progressed to the role of Mentor (Senior Carer) which meant she had added responsibility for training and mentoring new and existing staff.


Lorna strives to be the best she can be and helps others to do the same. These qualities as well as Lorna’s passion and dedication have helped Lorna to progress internally within the company to a more senior management role. Lorna has worked in care for many years but states she has never been happier!


Jeanette

Jeanette Oscroft

Job Title: Team Leader

Joined: 2014

Jeanette started in care 25 years ago when her children were little as the hours suited and worked around their school hours. Jeanette has worked in various areas of care including care homes for the elderly, adults with learning disability and autism and spent many years working in the community and has always come back to community care as this is where her passion is. Jeanette has been with Respectful Care for 11 years and started working as a carer, before progressing to care Co-ordinator and now a Field Team leader, Jeanette came to work for the Arnold Branch of Respectful Care in June 2021 and is really enjoying the role and working with the staff team and clients.


Nicole

Nicole Bull

Job Title: Staff Lead

Joined: 2024

Nicole has been working in the care sector since 2019. She started in care as a care and support worker in Domiciliary care where she gained a passion for care and wanted to progress.
She then moved to a different care company with a role of Team Leader and worked with different conditions such as Dementia, Alzheimer’s, Diabetes, Strokes, Learning difficulties, and Brain injuries.
Nicole joined the Respectful Care team in June 2024 as Staff Team Leader and has enjoyed working and getting to know everyone. Nicole supports the staff team with regular support sessions and assisting new staff through their employment.


Kiana

Kiana Knight

Job Title: Client Team Leader

Joined: 2024

Kiana was a student at Bishop Grosseteste university in Lincoln where she started to do care of the community. Kiana built a passion for care and wanted to pursue this. She moved back to Sutton in Ashfield where she began working within a care home and quickly progressed her way to senior care assistant. She has worked with a variety of conditions such as dementia, strokes, diabetes and learning difficulties.


Kiana joined the Respectful Care team in March 2024 as a carer within the Hucknall and Eastwood areas and recently progressed to join our office team as client team leader.


Kiana is one of our client team leaders. Kiana will be the one to complete your initial assessments and create your person-centred care plans to identify your needs. You’ll see Kiana quite often as they will be out to visit you to ensure all your needs are met and up to date and complete all your scheduled reviews.


Heather

Heather Smith

Job Title: Client Team Leader

Joined: 2025

Our newest addition to the group, Heather began working for Respectful Care in January 2025, she recently moved to Nottingham, she has had many years’ experiences in the care sector and most recently has worked in a care home as a Unit Manager with advanced dementia residents, End of life, Stroke, PEG, diabetes and wound care.


Heather is one of our client team leaders. Heather will be one of the ladies to help create your person-centred care plans to identify your needs. You’ll see Heather quite often as she will be out to visit you to ensure all your needs are met and up to date and complete all your scheduled reviews.


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