Respectful Care Nottingham North

Studio 5, The Old School Business Centre, Church Drive, Arnold, Nottingham NG5 6LD
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9.9 121 Reviews
  • Respectful Care Nottingham North, Nottingham
In March 2020 Respectful Care Nottingham North was rated as ‘Outstanding’ by the Care Quality Commission.

Respectful Care Nottingham North is founded on two core principles that govern the way it operates:

•        An aim to raise the standards of care across the counties it operates in
•        A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care, plus companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with their own diverse needs and requirements.

That is why there is an investment in getting to know you, and why a personalised plan is created to enable you to live a life that is as independent, active and fulfilled as possible.

All of this will ensure that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.

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Care Provided by Respectful Care Nottingham North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Dwyer (Registered Care Manager)

Funding & Fees Guide for Respectful Care Nottingham North

  • Prices

  • Respectful Care is committed to creating a bespoke person-centred care package for each individual, and their needs.


    The tailoring of each care plan will also be tailored around the duration of time needed and preferred.

  • Please contact our client team to discuss needs, times, duration, and various options available to you, or your loved ones.

Respectful Care Nottingham North Reviews (121)

Total of 121, showing 81-100
9.9

Respectful Care Nottingham North has a Review Score of 9.9 (9.858) out of 10, based on 20 reviews in the last 2 years. Over all time Respectful Care Nottingham North has 121 reviews.

Overall Experience

  • 114
  • 5
  • 1
  • 1
  • 0

Date Published

121
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10
20
101

Review from Margaret S (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very helpful.
It is particularly pleasing to be taken out in the wheelchair and get some fresh air.
They are all very willing to do other jobs as well.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Margaret for your kind feedback.


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Review from Rosemarie G (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything fine. Any issues or concerns the management will deal with it straight away. Fantastic company.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Rosemarie for your kind feedback.


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Review from Dorothy S (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get on very well with my carers - they all treat me very kindly and gently.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Dorothy, for your kind feedback.


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Review from Thelma P (Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given by the carers, also for the help they give me.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Thelma for your kind feedback.


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Review from Derek (Son of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum thought the world of all the girls. They were all brilliant with her and nothing was to much trouble for them. I felt perfectly happy to go on holiday and leave them in charge. I would recommend them to anybody. I would just like to say one last thank you to you all for what you did for her
in the last year

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Derek, for your feedback. We would also like to say one last thank you as well for all your support and it was a real privilege for us all to have been able to support your mum over the last year. She was a wonderful lady who is deeply missed by all the staff who supported her.


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Review from Doreen S (Client) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Doreen for your kind and valued feedback.


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Review from Marian B (Client) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been completely pleased with the service I receive with your care.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Marian for your kind comments.


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Review from G L M (Client) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company - very helpful - very obliging.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you G L M for your kind and valued feedback.


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Review from Paul S (Son of Client) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care staff are excellent. I get regular feedback with regards to my father and his needs. I would have no hesitation in recommending other people to Respectful Care. Top service!

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Paul for your wonderful feedback.


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Review from F K (Son of Client) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respectful care is generally a good company and their services have been good. Some of the time (20%) you get carers who are less helpful and just go through the motions, but I suppose this is normal.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Furukh for your comments and I am sorry that you feel some of the carers just go through the motions. I will look into this issue and report back to you personally. Thank you.


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Review from Alan N (Client) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers listen to me.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Alan for your kind feedback.


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Review from Beverley B (Client) published on 4 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service only been using respectful care for a couple of weeks and the service has been second to none.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Beverley, for your kind feedback.


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Review from Patricia S (Daughter of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers arrive at their allocated time and always stay for the time allowed.
Their uniform is smart and they are always tidy and professional.
They treat the client with respect and dignity, always paying careful attention to her complex and personal needs.
I would recommend this company unreservedly
to others.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you, Patricia, for your kind feedback.


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Review from S W (Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They help me get up and to go to bed. My daughter is in France, so without the lovely girls, I would be lost.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your kind feedback.


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Review from Mary B (Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers do everything for me and are very reliable. They are the best company that has helped me and I would be lost without them.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Mary for your kind feedback.


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Review from Jane S (Daughter of Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very satisfied with your company. Wish we had found you when mum was alive.
Very pleased with your friendly staff towards my dad. Thank you.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Jane for your kind comments.


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Review from Lorraine P (Daughter of Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful company. There for all your needs. We would highly recommend this company. All carers are on time and experienced in what we wanted for my dad.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Lorraine for your kind feedback.


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Review from Jacqueline B (Daughter of Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall business is conducted in a professional manner with a good awareness of the needs of the individual client, particularly when the same carer is attending on a regular basis. On occasions, there can be a problem when the carer is new to a particular client and is unaware of the nature of
routine and needs of the particular individual client. The carers are extremely conscientious and adaptable to the needs of the client.


The overall package of care is reviewed on a regular basis and tailor-made to the needs of the individual client. There is good communication between individual carers about areas of concern relating to the client. Overall the company is providing an excellent service.


Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Jacqueline for your kind and in depth feedback which is of huge benefit to us in order to continually improve our services.


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Review from M H (Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so caring and kind.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you for your kind feedback.


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Review from Carol H (Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Respectful Care is very good. Carers and staff are lovely. Nothing is too much trouble.

Reply from Karl Overton, Managing Director at Respectful Care Nottingham North

Thank you Carol for your kind feedback.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Respectful Care Nottingham North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Respectful Care Nottingham North is calculated as follows: ( (114 Excellents x 5) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care Nottingham North is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (6)

Stacey

Stacey Dwyer

Job Title: Registered Manager

Joined: 2020

Stacey has worked in the care sector for the past 21 years, predominantly in Mental Health Nursing with the NHS, during this time she worked with a variety of people who experience mental health issues and complex needs as well as people with learning disabilities and physical illnesses.


Stacey has gained a wealth of clinical knowledge in this field. More latterly, Stacey has worked as a Registered manager and is able to bring to the team a significant amount of clinical background to help clients and their families achieve the best outcome with them at the centre of their care.


Stacey has worked with staff of all levels throughout her career and knows that good leadership is key to a happy and productive workforce. She believes in providing the best experience to clients, families, carers and staff to ensure we are delivering gold-standard care. Stacey strongly believes that people should receive support in their own familiar surroundings and is passionate about keeping people at home should this be their wish.


Stacey is passionate about investing heavily in supporting all the staff to improve their own knowledge, experience and qualifications as she knows this helps people to deliver the highest possible standards.


Lorna

Lorna Scholey

Job Title: Care Co-ordinator

Joined: 2016

Lorna is our Care Coordinator and has worked for the Respectful Care for the past 8 years.
Lorna is the person who ensures the clients have the correct logistical care and support they need at the times they choose and with the carers of their choice and preference, providing continuity at all times. Lorna also has responsibility for the staff rota, ensuring the staff get the correct number of hours each week but also have a healthy work-life balance.


Care was always something Lorna wanted to do as she started to support her parents when they became unwell. Lorna was introduced to the company with a friend 8 years ago initially joining as a care and support worker. During this time Lorna progressed to the role of Mentor (Senior Carer) which meant she had added responsibility for training and mentoring new and existing staff.


Lorna strives to be the best she can be and helps others to do the same. These qualities as well as Lorna’s passion and dedication have helped Lorna to progress internally within the company to a more senior management role. Lorna has worked in care for many years but states she has never been happier!


Jeanette

Jeanette Oscroft

Job Title: Team Leader

Joined: 2014

Jeanette started in care 25 years ago when her children were little as the hours suited and worked around their school hours. Jeanette has worked in various areas of care including care homes for the elderly, adults with learning disability and autism and spent many years working in the community and has always come back to community care as this is where her passion is. Jeanette has been with Respectful Care for 11 years and started working as a carer, before progressing to care Co-ordinator and now a Field Team leader, Jeanette came to work for the Arnold Branch of Respectful Care in June 2021 and is really enjoying the role and working with the staff team and clients.


Nicole

Nicole Bull

Job Title: Staff Lead

Joined: 2024

Nicole has been working in the care sector since 2019. She started in care as a care and support worker in Domiciliary care where she gained a passion for care and wanted to progress.
She then moved to a different care company with a role of Team Leader and worked with different conditions such as Dementia, Alzheimer’s, Diabetes, Strokes, Learning difficulties, and Brain injuries.
Nicole joined the Respectful Care team in June 2024 as Staff Team Leader and has enjoyed working and getting to know everyone. Nicole supports the staff team with regular support sessions and assisting new staff through their employment.


Kiana

Kiana Knight

Job Title: Client Team Leader

Joined: 2024

Kiana was a student at Bishop Grosseteste university in Lincoln where she started to do care of the community. Kiana built a passion for care and wanted to pursue this. She moved back to Sutton in Ashfield where she began working within a care home and quickly progressed her way to senior care assistant. She has worked with a variety of conditions such as dementia, strokes, diabetes and learning difficulties.


Kiana joined the Respectful Care team in March 2024 as a carer within the Hucknall and Eastwood areas and recently progressed to join our office team as client team leader.


Kiana is one of our client team leaders. Kiana will be the one to complete your initial assessments and create your person-centred care plans to identify your needs. You’ll see Kiana quite often as they will be out to visit you to ensure all your needs are met and up to date and complete all your scheduled reviews.


Heather

Heather Smith

Job Title: Client Team Leader

Joined: 2025

Our newest addition to the group, Heather began working for Respectful Care in January 2025, she recently moved to Nottingham, she has had many years’ experiences in the care sector and most recently has worked in a care home as a Unit Manager with advanced dementia residents, End of life, Stroke, PEG, diabetes and wound care.


Heather is one of our client team leaders. Heather will be one of the ladies to help create your person-centred care plans to identify your needs. You’ll see Heather quite often as she will be out to visit you to ensure all your needs are met and up to date and complete all your scheduled reviews.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Respectful Care Nottingham North to verify any information. View our terms and conditions. Respectful Care Nottingham North has an Enhanced Service – more info.