InSafeHands Ltd

12 Park House, Alvaston Business Park, Nantwich CW5 6PF
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8.1 40 Reviews
  • InSafeHands Ltd, Nantwich
InSafeHands Ltd effectively links those in need of support with quality care and industry professionals with full or part-time employment.

The agency is committed to meet client needs and provides personalised care as well as training and education programmes for its staff.

InSafeHands aims to provide a top-class service to anyone in need of care, whether it's getting out of bed or cleaning.

The nursing care agency matches qualified and reliable staff with employers in need of cover.

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Care Provided by InSafeHands Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • InSafeHands Ltd
  • Person in charge
  • Amanda Holden (Registered Manager)

Funding & Fees Guide for InSafeHands Ltd

  • Prices

  • £28.95 week day per hour, £30.45 week end per hour (time and a half for BH)

  • Bank Holiday and night rates differ. Please call to discuss

InSafeHands Ltd Reviews (40)

Total of 40, showing 1-20
8.1

InSafeHands Ltd has a Review Score of 8.1 (8.056) out of 10, based on 6 reviews in the last 2 years. Over all time InSafeHands Ltd has 40 reviews.

Overall Experience

  • 30
  • 8
  • 1
  • 1
  • 0

Date Published

40
0
2
5
35

Review from Dawn H (Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It's a different carer most days, some are lovely and will do whatever you want, but one girl threw away my emergency jelly babies, a book of stamps and a box for my charger. I am a diabetic and use jelly babies when my blood sugar is low to make sure I don't go into a coma. One girl unlocked my back
door and didn't lock it back up. It was a good job I checked it after I saw her opening it! I have taken the complaint up with them and they said that the carer couldn't recall throwing the jelly babies away, as if that is going to put an end to the matter!
They shout for you from another room and expect you to come running because they can't find t-bags or the fridge (I have a tiny kitchen). I have cancelled them as they are not worth the bother and can't be trusted.

Reply from Heidi, Manager at InSafeHands Ltd

Thank you for taking the time to leave us a review, we take all our feedback very seriously. We're really sorry to hear that you have not been happy with the experience you have had with InSafeHands. We use all feedback to improve the services that we provide. Despite your concerns, it is good to hear that you were happy with some of our staff and found them helpful. The management team will contact you regarding the replacement of the missing items. Kind regards, the team at InSafeHands


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Review from A M (Son of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly company with staff that listen.
The office staff are attentive and very helpful.
The carers show respect and conduct their duties with diligence.
(Sometimes an 'odd job' man/handy man on your employ would be a good addition to help the carers with some extra duties).

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Review from Robert L (Husband of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is excellent by all staff, but two are exceptional.

Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Thanks so much for a fantastic review of our services. We love to hear such positive feedback about our services.


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Review from J W (Client) assisted by family/friend published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are very helpful and family. Will get me some milk or bread if needed. Help me with household chores and a shower if needed.
Only downside is sometimes they arrive too early for the call which is frustrating as I don't like them too early.

Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Thank you for your lovely response. We will add you to our waiting list for a later call as your needs are very important to us.


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Review from B W (Husband of Client) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers provided have been excellent, sensitive kind and flexible. Nothing seems to be too much trouble. Initially, starting time was too late and regular changes of carers were a bit off-putting! However, after a few weeks it was possible to bring forward the carers' arrival time and, more recently,
we have been looked after by the same two carers. Both are recent arrivals in the UK and both outstanding carers. Now almost part of our family.

Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Thank you for such a lovely response. We strive for regular carers and to meet clients' needs and this flexibility enables us to achieve our ambitions.


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Review from D Y (Sister of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

InSafeHands have provided outstanding service with care and compassion and professionalism. They go beyond and above in the treatment of my brother.

Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Thank you so much for such a lovely review. It's an absolute privilege to care for your lovely brother.


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Review from Glenys W (Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service provided (as stated) I didn't know what a difference carers could have to my lifestyle but I know now-an immense improvement, in company as well as care. I have been fortunate that my main carer for the past year has been consistent and continuity is so important.
She has been excellent, caring, chatty, always pleasant and good company.

Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Thank you so much for your fantastic response. We are glad that you are so happy with the service that you are receiving and that consistency is being achieved.


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Review from A H (Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very good. Ups and downs but, on the whole, excellent. I would recommend InSafeHands Ltd.

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Review from M W (Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are polite and friendly and maintain dignity when necessary. At the same time will sit and chat if that's what I want. They go out of their way to help.

Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Many thanks for the great feedback. We really do appreciate it.


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Review from Monica B (Client) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a day-to-day basis whilst being cared for in my home, I find that I am enjoying interacting with the care staff.

Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Thank you so much for the positive feedback about our team. We strive to deliver the very best service and are pleased to hear about the positive interactions that you are experiencing.


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Review from P U (Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful.

Reply from Rachel Wright, Business Development Manager at InSafeHands Ltd

Many thanks for your kind feedback, we really appreciate you taking the time to complete the home care form and giving us a 5-star rating.


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Review from R F (Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The three carers I have are good to me and take good care of me.

Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Dear RF,
Many thanks for your positive feedback about the care that you receive from us. It is lovely to hear that you are happy with your main carers.


Best wishes
Lynn Lurcock, on behalf of the Office team


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Review from A A (Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the attention I have received from In Safe Hands.

Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Thank you for the lovely feedback that you have kindly sent regarding the care and support that you receive... your 5-star review is gratefully received and we will share it with the carers.
Best wishes
Lynn Lurcock,
On behalf of the Office team


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Review from M V (Client) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good cleaning service provided.

Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Many thanks for your positive feedback regarding the service that we provide to support you.
We are pleased that you have rated us 5-stars.
Thank you again.


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Review from S K (Client) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find my carers go beyond their line of duty, are always cheerful, and we have a laugh.

Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Many thanks for these positive comments. We are delighted that you feel that our carers go beyond their duty of care. The five-star rating is much appreciated.


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Review from S T (Daughter of Client) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care for over 10-years with different care agencies. We have finally got a well-managed and helpful company. The staff from the office and the care team will go above and beyond to ensure my mum is well looked after. I feel confident and assured that my mum is in great hands.
I do not need to worry that no one will be available to provide care and support. Thank you.

Reply from Rachel Wright, Business Owner/ Managing Director at InSafeHands Ltd

Thank you for such fantastic feedback. We are continuing to review our systems to improve client experience, so all feedback is greatly appreciated. We pride ourselves on the highest levels of service. Thank you.


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Review from N D (Wife of Client) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

"InSafeHands" have never let me down in attendance, and I appreciate that greatly. The carers are kind and efficient, some are more proficient at helping my husband than others and need my assistance, but mostly, they are very good.

Reply from Rachel Wright, Business Owner/ Managing Director at InSafeHands Ltd

Thank you very much for your kind words. Your feedback is important to us to continuously improve our service.


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Review from R F (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my carers.

Reply from Rachel Wright, Business Owner/ Managing Director at InSafeHands Ltd

Thank you so much. Your feedback is really important to us. We are pleased that you are so happy with the service.


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Review from I H (Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service, friendly, thoughtful and excellent support.

Reply from Rachel Wright, Business Owner/ Managing Director at InSafeHands Ltd

Thank you for your lovely review. Your feedback is most welcome to enhance and improve the services that we provide.


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Review from S S (Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care.

Reply from Rachel Wright, Business Owner/ Managing Director at InSafeHands Ltd

Thank you so much for reviewing the services we provide. We welcome your feedback. It is extremely important to us.


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Current Review Score: 8.1 (8.056)

Overview of Review Score

The Review Score of 8.1 (8.056) out of 10 for InSafeHands Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.806 for InSafeHands Ltd is calculated as follows: ( (15 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 36 Ratings = 3.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for InSafeHands Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Rachel

Rachel Wright

Job Title: Registered Manager

Joined: 2009

Rachel has a well-developed knowledge and experience of health and social care services, spanning both clinical professional and managerial roles. Rachel is a Registered General Nurse (RGN), she is proud to be able to say that the service is truly Nurse led.


Having established the InSafeHands business in 2009 she has developed this business to a high standard of service delivery with high care standards and has led the business to achieve a CQC rating of GOOD.


She has a very “hands-on” and inclusive leadership style and is always on hand to support her staff.


Rachel values her staff and appreciates valuable family time therefore ensures that all her staff have a good work-life balance.


When not at work Rachel spends time with her family and dog walking...


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Milly Cox

Job Title: Business Support Administrator

Joined: 2020

Milly joined the company after completing a Business Administration apprenticeship in 2020. She is the main support to both the Service Co-Ordinator and Financial Administrator.


Milly is an asset to our team and very supportive to all the team members, both office and care staff, helping to resolve any issues that may arise and ensure that all the Client's care needs are being met and with staff rostered accordingly. Milly works hard as part of the overall team.


She is planning to undertake further qualifications to take on a wider remit within the company moving forward.


Frequently Asked Questions about InSafeHands Ltd

What Type of Services does InSafeHands Ltd offer?

InSafeHands Ltd offers Home Care.

How many Carers does InSafeHands Ltd employ?

InSafeHands Ltd employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact InSafeHands Ltd to verify any information. View our terms and conditions. InSafeHands Ltd has an Enhanced Service – more info.