HRM Homecare Services - Central West

75 London Road, Kilmarnock KA3 7BP
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9.6 62 Reviews
  • HRM Homecare Services - Central West, Kilmarnock
HRM Homecare Services is an award winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided by HRM Homecare Services - Central West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Diane Tinline (Manager)

Funding & Fees Guide for HRM Homecare Services - Central West

  • Prices

  • From £26.76 per hour or £18.95 per half hour

  • Dependent on the complexity of needs.

HRM Homecare Services - Central West Reviews (62)

Total of 62, showing 21-40
9.6

HRM Homecare Services - Central West has a Review Score of 9.6 (9.634) out of 10, based on 25 reviews in the last 2 years. Over all time HRM Homecare Services - Central West has 62 reviews.

Overall Experience

  • 41
  • 13
  • 6
  • 1
  • 1

Date Published

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Review from C T (Wife of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I were very pleased with the service received. His carer was kind and supportive and provided companionship as well. Our thanks to the carer and to the management team as well.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you so much for taking the time to complete the review card and for your positive feedback. I will ensure that the support staff who provide care to your husband receives your feedback.


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Review from Jacqueline H (Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I have received.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for taking the time to fill in the review card. HRM are delighted that you are happy with the service that our staff provides. HRM always strives to ensure that all our service users receive quality of care.


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Review from Robert D (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having HRM Homecare Services - Central West for a year and am happy with the carers provided. My only complaint is that there is not enough time allocated for the girls to spend time with me. I feel lonely without care.

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Review from P L (Nephew of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied with all the staff and service.

Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

Thank you for your review and kind words. This is very much appreciated, and wonderful for the staff to know that they are doing a great job.


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Review from Alistair C (Client) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be better.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for taking the time to complete the review card, I am happy to see you are having a great experience over all from HRM providing the care.


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Review from Charles B (Son-in-law of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient service creating a stress-free service for my mother-in-law. The staff are very good, polite, and caring. The service has been very reliable, making sure when staff are off they backfilled efficiently. The payment is easy.

Reply from Claire Graham, Service Manager at HRM Homecare Services - Central West

Thank you for taking the time to review the service. Its great to hear that staff are providing a high standard of care and you are finding the service stress free.


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Review from David J (Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Kind and gentle support, helpful and conscientious. Usually arrives at a regular time and cannot be faulted in any way. I have nothing else to add to a highly professional service and competent service.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for taken the time to review us.
I am happy to hear you are receiving a high standard of care.


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Review from Valerie V (Client) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both male, personal carers have been first class. Both attend on time and both are friendly and professional. With initial misgivings at 91 years old, of having male personal carers, I was relieved when I met them, as they are so professional.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for your review. I will pass on your thanks to the team who support you.


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Review from E G (Daughter of Client) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad receives a light service at the moment and he is happy with this. Some aspects of this review don't apply so we have amended it accordingly.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for your positive feedback. HRM are delighted your father is happy with his care. HRM strive to ensure that every service user has a positive care experience.


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Review from A S (Client) assisted by family/friend published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very caring and respect my dignity at all times. I would highly recommend your company to others.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for taking the time to complete our review.
I am happy to hear the service you are being provided is at a high standard. I will pass this on to the relevant team.


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Review from Marion B (Daughter of Client) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was a bit apprehensive at the beginning but everything has worked well. She seems quite settled and likes the girls that come in to her.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for completing a review card, I am happy to hear your mum is settling well and is getting on well with the girls who attend.


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Review from K S (Daughter-in-law of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has used HRM Homecare Service for over a year with increased provision since his discharge from hospital in April.
All staff are friendly, respectful and make sure that his needs are met, even when he cannot always express his needs. The staff are good at communicating with the family
and go above and beyond frequently, especially helping looking for lost hearing aids, teeth and fall alarms. It is hugely reassuring for his family to know that he is being cared for and we can take a break with peace of mind.

Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

Thank you so much for taking the time to fill in the review card. HRM are delighted that your family are receiving a positive experience from our wonderful support staff. HRM strive to ensure that all our service users experience the best care that they so rightly deserve, we are delighted that staff are doing a marvellous job, giving you peace of mind.


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Review from W A (Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Diagnosed with symptoms of heart failure and no longer able to wash my legs and feet and appreciate the services of your carer who calls regardless and washes my feet and legs. had tor report "offended manner" of one of your carers and

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Review from Michael S (Brother of Client) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with HRM Homecare Services since 2020 and I am satisfied with the service and care that I get. The people that I receive from them is very good and give me 110% 7 days a week. They also go to extreme care helping with me doing different things around the house. I always like having a talk
about recent things have done. I appreciate all the people in care group a big thank you to you all.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you your positive feedback. HRM always strive to ensure all our service users are provided with the quality of care they deserve. Your feedback will be passed onto the relevant staff members and manager.


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Review from Susan J (Daughter of Client) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient carers.
Great having an app and feedback.
Contacted promptly when there was an issue.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for your positive feedback. HRM always strive to ensure all our service users are provided with the quality of care they deserve. Your feedback will be passed on to the relevant staff members and manager.


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Review from Jane B (Daughter of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have attended punctually, have been efficient, polite and, most importantly, kind.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you so much for your positive feedback, and for taking the time to fill in the review card. I will pass on your comments to the relevant staff.


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Review from J D (Client) assisted by family/friend published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional and efficient. Take time to assist and check client is comfortable always have a friendly chat and leave client feeling happy and listened to.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

HRM take great pride in providing all our service users with the best care possible. I am very pleased that you are having a positive experience with HRM carers. I will pass on your comments to all the staff.


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Review from John M (Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I gave a poor review for management because three times I phoned to request someone to have my carpet cleaned after one carer accidentally got oil marks on it, and I was told someone would get back to me and no one did. I felt I was being ignored and ended up getting a family member to do it.

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Review from Rosalind S (Wife of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company. The staff are very caring. We are very happy with HRM and cannot thank you for all your support and excellent staff. You are always very helpful and ready to help i.e. when we phone your company are always offering help and support and they reassure us they are always available on the
telephone to assist us all. A very professional company - well done to you all. Thank you!

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Review from E H (Client) assisted by family/friend published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had care from HRM Homecare Services - Central West for almost 7 years. My mobility has decreased and care required has increased. There must have been hundreds of carers who have come across my door, and I am always glad to see them. They meet my needs, and I am able to tell them what to do.

Reply from Claire Graham, Service Manager at HRM Homecare Services - Central West

Thank you for the review on behalf of your mum. We truly appreciate the feedback and we are glad to hear she is happy with the staff.


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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for HRM Homecare Services - Central West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for HRM Homecare Services - Central West is calculated as follows: ( (110 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 145 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - Central West is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 Feb 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (6)

Lynn

Lynn Laughland

Job Title: Chief Executive Officer

Joined: 1994

Lynn is the Chief Executive Officer of HRM Homecare Services.


She founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.


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Diane Tinline

Job Title: Managing Director

Diane is the Managing Director at HRM Homecare Services.


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Anna Houston

Job Title: Director

Anna is one of the Directors at HRM Homecare Services.


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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.


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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after Central West and South Lanarkshire.


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Louise Mitchell

Job Title: Care Officer

Louise of one of the Care Officers at HRM Homecare Services.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - Central West to verify any information. View our terms and conditions. HRM Homecare Services - Central West has a Platinum Service – more info.