Bluebird Care Newport

35 Stow Park Circle, Newport NP20 4HF
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9.5 66 Reviews
  • Bluebird Care Newport, Newport
Bluebird Care Newport is an award-winning provider of premium Home & Live-in Care services. They provide a wide range of support to help keep people safe, comfortable and cared for in their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Newport means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided by Bluebird Care Newport

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dean Jones (Manager)

Funding & Fees Guide for Bluebird Care Newport

  • Prices

  • From £31.50/hour

  • This can vary depending on the type of care required and the duration of the care visit

Bluebird Care Newport Reviews (66)

Total of 66, showing 1-20
9.5

Bluebird Care Newport has a Review Score of 9.5 (9.485) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Newport has 66 reviews.

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Review from John P (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird (and the carer who visits me) are excellent. Great care is taken through-out the house and they get into the areas / bits that I as a disabled person struggle to reach. Equally importantly the conversation means they can check on me and ensure I'm not losing it! And the cats seem to like them
too!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5* review. We are delighted that you are so pleased with the service we provide. Thank you for choosing Bluebird Care Newport


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Review from E M (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care assistance at short notice for twice daily visits.Bluebird Care had been recommended to me by friends who had used the company.Their manager and office staff were extremely helpful on first contact and swiftly arranged an assessment with me at home which was comprehensive regarding my
morning and night care routine.I was particularly impressed by their attention to detail and health and safety assessment of my home.I have received first class care from pleasant,punctual and competent care staff and can recommend Bluebird Newport as my first choice for home care having had experience of other local care companies for my late mother.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. It is wonderful to hear that you can recommend us, and I will be sure to share your feedback with the whole team who will be delighted with your 5* review. Thank you for choosing Bluebird Care Newport.


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Review from Joanna J (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Bluebird Care Newport. They are an amazing company! My mum has dementia and Bluebird carers attended to my mum twice a day. Carers were always very professional, kind and helpful. Office staff were always very attentive and nothing was ever too much trouble! A well-organised and reliable
company. Thank you for everything you did to support Mum and myself!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you, Joanna, for taking the time to review our service and for the fantastic five-star rating. The team will be delighted!


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Review from Maria L (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with Dementia, and we were assigned a care company to help with her care, we were with that company for 2 years, care was not the best, but it was a help, some of the better carers left the company and the level of care dropped massively.
We have currently swapped to Bluebird Carers
Newport, this company was also recommended to me by a friend as being excellent, the carers visit Mum 3 times per day.
We would be absolutely lost without them! The carers are lovely, kind, caring, attentive and engaging and also very professional. We are so grateful to how the office ladies do what they can to help us with advice etc, also how efficiently they reply to my text messages and reach out if they need to bring something to my attention.
We are more than happy with the care that is being provided. Amazing company. The carers and office girls are like angels and I am truly grateful for everything that they do for Mum. Thank you so much

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your five-star review. We take great pride in the standard of care we deliver. I will ensure your feedback and comments are shared with the whole team. Thank you for choosing Bluebird Care Newport.


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Review from Catherine K (Daughter of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm happy with the care provider but I have noticed on several occasions the staff are not staying for the duration of the visit (AM is 45 mins and lunch is 30 mins) which is a concern. Some staff will wash dishes and others will leave them. The interaction with Mum varies sometimes as some staff have
been on their phones during the visit. My mother is very comfortable with the staff but misses one in particular.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your review. We welcome all feedback and your comments will be followed up by a member of our team.


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Review from C P (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very pleased with the excellent care Bluebird gives to my mum. All carers are so considerate, kind and caring. Everything is well organised.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your five-star review. We are delighted that you and your Mum are pleased with the service we provide, and we will ensure that your feedback about the carers is shared with the team.


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Review from C B (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good consistent service provided. Any concerns or issues are reported to the office/medical professional. Duties are carried out as agreed in the care plan and any additional requests by the family are actioned. The care provided by the carers is very good and the service user and family are more
than happy with this.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to write this review. We are delighted to hear that you are pleased with the service that we provide.


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Review from Michael M (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5-star review. We are delighted that you are pleased with the service and care that we provide.


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Review from Susan J (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, comfortable knowing someone is coming, family pleased with service.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your kind comments. We are glad that you are pleased with the service and the care that our team provides.


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Review from S M (Daughter of Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's two male carers looked after him for over a year. When he became seriously ill they took on his personal care with the greatest tact and kindness. They were a familiar and reassuring presence for both Dad and my mother when he neared the end of life. Bluebird Care Newport were always reliable
and helpful when I had to deal with the office. I would thoroughly recommend them to everyone.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5 star review. It's important that our carers are sensitive to the needs and wishes of our customers and their families at extremely difficult times like these. I will be sure to pass on your comments to the team and to the carers concerned. It was a privilege to care for your father. Thank you for choosing Bluebird Care Newport.


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Review from J J (Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy and contented here.
I enjoy my stay here and safety.
All I have met have been very nice.
I cannot fault anyone.
Thank you.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your 5-star review. The whole team takes great pride in the service we provide and we are very glad that you feel safe and happy with us.


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Review from Roger P (Client) assisted by family/friend published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the service provided very good. I like that I have a small number of carers calling on a regular basis.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to submit a review. I am glad to hear that you are pleased with the service we provide.


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Review from A H (Sister of Client) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look forward to the help given to my sister with showering and giving her breakfast. I could not manage without help in the mornings and weekly changing of her bed linen.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your review. It's good to hear that you look forward to your Bluebird Care visits.


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Review from Dorothy H (Wife of Client) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We look forward to the carer's visit, nothing is too much trouble for them.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for writing such a wonderful review. We really appreciate your feedback.


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Review from L B (Daughter of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Bluebird enough for everything they do. It is so reassuring to know Mum is in their capable hands. I don't know what we'd do without you!

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you so much for the excellent 5-star review of our service. Our care team will be delighted with your feedback.


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Review from D B (Daughter of Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service and I know I can rely on Bluebird Care to meet my mother's needs and keep her safe.

Reply from Ray Morrison, Director at Bluebird Care Newport

Many thanks for the 5-star review and for taking the time to tell us what you think of our service. It is really appreciated.


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Review from Lissa (Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care company I have had by far and I've had quite a few over the years. Office staff try to accommodate as best as possible you don't feel bad like others have if you need to change something. Carers 99.999 would introduce themselves and look at the plan to know what to do. Extremely friendly,
considerate the works, couldn't recommend enough 6*.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you ever so much for your feedback. I think this is the first 6-star review we’ve seen! We are delighted that you are enjoying the service we provide.


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Review from B W (Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Bluebird Care Newport a good care company. In my opinion, the carers are very helpful and will go to the local shops for me and buy whatever I need, eg bread, milk and so on )I do pay for these items). I think some of the carers go above and beyond to help me. I consider myself to be lucky to
have such a company as good as Bluebird Care Newport.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for reviewing the service we provide to you. The care team really appreciate your comments.


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Review from D H (Client) assisted by family/friend published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous at first about adjusting to having people coming into my flat who I did not know. However, I soon became comfortable with visits, due in no small part to the fact that the care providers were exceptionally nice ladies, who managed to make me feel more confident in my flat. I have been
very satisfied with the service provided and was very touched by the box of chocolates given to me on the final visit.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you very much for giving us a 5-star review and for your lovely comments. I will pass these on to our team. They will be delighted.


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Review from Sarah L (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has just helped us during a two-week transition period after my father came home from hospital.
I was immediately impressed, from the very first email and telephone contact, by the professionalism and thoughtfulness of the team.
My father was treated with dignity and kindness and we would
not hesitate to use Bluebird again in the future should the need arise.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your kind words. I will ensure the team involved knows how much you appreciated them. They will be thrilled, and we look forward to supporting Dad again when he feels that he needs our help.


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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Bluebird Care Newport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Bluebird Care Newport is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 54 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newport is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (12)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Home Care Providers Wales 2023

Recipient: Bluebird Care Newport

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (4)

Dean

Dean Jones

Job Title: Care Manager

Joined: 2017

As Care Manager, Dean is responsible for the operational running of the business on a day-to-day basis. This includes overseeing the recruitment and training of staff and ensuring the quality and safe delivery of our care services.


Dean holds a QCF Level 5 qualification in Leadership & Management (Health & Social Care) and a Level 7 Postgraduate Diploma in H&SC Management.


Sophie

Sophie Simpson

Job Title: Deputy Manager

Joined: 2016

Sophie joined our team in 2016 as a Care Assistant before progressing to the role of Supervisor and is now our Deputy Manager. Sophie is responsible for the training, development and ongoing support of our Care Assistants. She ensures high standards of care are maintained by undertaking quality checks, conducting supervisions and providing support with ongoing training & development.
Sophie is working towards her Level 5 qualification.


Terri

Terri O'Hennessy

Job Title: Supervisor

Joined: 2017

Terri joined our team in November 2017 as a carer and progressed to a supervisory role in July 2021. 


She meets all of our new customers and is responsible for carrying out the assessments necessary to develop and agree on a person-centred care plan. She is also responsible for reviewing care plans and ensuring that they evolve alongside our customer's changing needs.


Terri holds a QCF Level 3 Diploma in Health and Social Care.


Zoe

Zoe Harper

Job Title: Lead Coordinator

Joined: 2018

Zoe joined us in 2018 as a supervisor, having worked in care for a number of years.


Now that she has moved into the role of Lead Coordinator, she is responsible for organising and scheduling care visits, matching the needs and requirements of our customers as closely as possible to the personalities and availability of our carers.


Zoe holds an ACF Level 5 Diploma in Health & Social Care


Frequently Asked Questions about Bluebird Care Newport

What Type of Services does Bluebird Care Newport offer?

Bluebird Care Newport offers Home Care.

How many Carers does Bluebird Care Newport employ?

Bluebird Care Newport employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newport to verify any information. View our terms and conditions. Bluebird Care Newport has a Platinum Service – more info.