Bluebird Care Newport

35 Stow Park Circle, Newport NP20 4HF
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9.5 66 Reviews
  • Bluebird Care Newport, Newport
Bluebird Care Newport is an award-winning provider of premium Home & Live-in Care services. They provide a wide range of support to help keep people safe, comfortable and cared for in their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Newport means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided by Bluebird Care Newport

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dean Jones (Manager)

Funding & Fees Guide for Bluebird Care Newport

  • Prices

  • From £31.50/hour

  • This can vary depending on the type of care required and the duration of the care visit

Bluebird Care Newport Reviews (66)

Total of 66, showing 21-40
9.5

Bluebird Care Newport has a Review Score of 9.5 (9.485) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Newport has 66 reviews.

Overall Experience

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Date Published

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Review from S C (Son of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received has been excellent. Carers show compassion, patience and appear to genuinely care for my mum's wellbeing, with smiles and good humour most days. Any problems or changes in behaviour are always reported back via the office meaning you can trust mum is being monitored four
times daily. Mum is kept clean and well presented and we like the fact that the same carers look after her most days so she recognises who's calling overall very pleased with the service.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. We are very pleased to have been able to provide you with the level of support you expected delivered with compassion and patience and some good humour too!


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Review from G C (Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all the carers that come. Nothing is too much trouble and all done with a smile.

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Review from J B (Daughter of Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my parents are kind, caring, professional and they provide reassurance for the family that mum and dad are being well looked after. Excellent service. It is a shame that I can't name anyone as two carers, in particular, are exceptional and this deserves acknowledgement. Well done
and many thanks.

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Review from G K (Wife of Client) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We last our nervous feeling as soon as we met the carers at the door. Each helper brings something that makes me enjoy the contact each day. I like to chatter so laughter often occurs. My husband has learned to relax and banter with them too.
Thank you.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your very kind words. They will mean a lot to the team. Care at home is so much more than carrying out tasks and carers who can put a smile on your face and put you at ease are priceless.


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Review from L B (Daughter of Client) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been caring for mum for over 2+years. It was a joy to see mums face when they came as she was reluctant at first to have them to the house! Mum found them professional, respectful, loving, thoughtful and above all kind and considerate. Mum is not 101 years old, she looks forward to her
visits and regards them as her friends.

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Review from W R (Daughter of Client) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been an enjoyable experience. My mother feels she has new friends who are all very caring and attentive,

Reply from Ray Morrison, Director at Bluebird Care Newport

Many thanks for taking the time to give us your feedback and for giving us a 5-star review. This means a lot to all of us.


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Review from R D (Husband of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've experienced some excellent staff who provide an excellent service.
Good ambassadors for Bluebird Care.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to let us know what you think of our service. We really appreciate your feedback.


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Review from P S (Daughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, friendly, competent staff. Regular care plan reviews and any changes made immediately, which is always reassuring. Bluebird Care understands Mums and family needs and always happy to discuss any concerns and proactively act to support care needs. Office staff always available to contact and
are always friendly and professional, and whilst always maintaining discretion in all areas of contact, whether that be face to face or on the phone.

Reply from Ray Morrison, Director at Bluebird Care Newport

Many thanks for completing your review of our service and of the whole team. They will be delighted to read your comments which are greatly appreciated by all of us.


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Review from Helen J (Granddaughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support we received for Nan and as a family unit is incredible, and I cannot thank the care staff and management tea enough for all of their hard work and support always.

Reply from Ray Morrison, Director at Bluebird Care Newport

It’s really heartwarming to read your comments. We are very proud of everyone in the team, carers and office staff alike. Thank you for taking the time to let us know what your experience of our service has been.


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Review from Lucy C (Daughter of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Bluebird team have been wonderful in providing the care and support Mum and Dad need. They see the same carers week in week out and have been able to build a trusting relationship with them. Mum and Dad want to live out their lives in the place they have called home for the past two decades and
are confident they should be able to with support of Bluebird team.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to give us this wonderful feedback. The whole team works very hard to achieve the highest standards of care and support and in doing so builds up that essential trusting relationship. It is very welcome and much appreciated to receive your views on how we are performing.


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Review from C E (Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was diagnosed with Myasthenia Gravis in January 2020. I live alone and engaged Bluebird to help me. The nurses who came were all very helpful as the steroids I was given impacted my health as I was unable to cope by myself. I had a setback in the spring of 2021 and applied to Bluebird again. They
have come to me twice a week for a bath. I also have arthritis.

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Review from J R (Partner of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird carers are excellent one and all. Always in uniform and complete with whatever is required in these difficult times of covid. Mostly spot on time wet or dry, always pleasant and ready to do whatever is necessary and more, yes nothing is too much for them in the time that they have been
coming to our house. My partner has always been treated with respect and she is very happy with the service she gets.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to review our service. It is very much appreciated.


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Review from J D (Client) assisted by family/friend published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All night sitters were punctual and professional and always arrived with a smile on their face.
They were all friendly and very supportive, particularly in the early days when my anxiety levels were high.
I appreciated that they were always happy to listen and have a chat when they arrived.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for reviewing our service. We appreciate all of your comments.


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Review from J G (Daughter of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 96 years old and has been receiving care for a few months. She finds the carers very helpful and enjoys chatting to them while they do the tasks we've asked them to perform.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for your review. It is very helpful for us to have your feedback so that we can continue to provide a high-quality service.


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Review from A P (Daughter of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's condition deteriorated rapidly and she became confined to bed. She now needed two carers instead of one and we were impressed that Bluebird responded immediately in time for the next call. The carers are always dressed appropriately and are always very kind, caring and courteous. My mother
gets very fearful when she's moved and the carers gently explain what is happening in order to reassure her. We are very pleased with the care given and impressed with the politeness and professionalism of the carers.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to write a review of our services. Our team very much appreciate your comments.


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Review from P B (Wife of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carer was very professional, cheerful and respectful, very helpful, clean and tidy. Leaving areas clean and tidy. Willing to help not only my husband but me as well.

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Review from C C (Wife of Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of help we received as a family was wonderful. Everyone was so helpful and a comfort to us all. When my husband was able to speak, he said he was getting the best, which were comforting words to us. The nurses were so cheerful and friendly and always had a smile on their face. They made
sure all our needs were fulfilled - a huge thank you to all.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for taking the time to post a review. We are so glad that we were able to help and give you the support you needed.


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Review from J W (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful and caring, treating me like everyone else.

Reply from Ray Morrison, Director at Bluebird Care Newport

Thank you for the 5 star review. We appreciate you taking the time to let us know that we are exceeding your expectations.


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Review from A W (Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It became necessary for me to have an operation on my right hand on 16th September 2020. It was also necessary to have help to wash and dress me as I live alone. It was arranged with Bluebird that helps with care morning and evening. The helpers were good and professional and the visited a success.

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Review from C H (Partner of Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service and the carers are very kind and efficient.

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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Bluebird Care Newport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Bluebird Care Newport is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 54 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newport is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (12)

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Meet the Team (4)

Dean

Dean Jones

Job Title: Care Manager

Joined: 2017

As Care Manager, Dean is responsible for the operational running of the business on a day-to-day basis. This includes overseeing the recruitment and training of staff and ensuring the quality and safe delivery of our care services.


Dean holds a QCF Level 5 qualification in Leadership & Management (Health & Social Care) and a Level 7 Postgraduate Diploma in H&SC Management.


Sophie

Sophie Simpson

Job Title: Deputy Manager

Joined: 2016

Sophie joined our team in 2016 as a Care Assistant before progressing to the role of Supervisor and is now our Deputy Manager. Sophie is responsible for the training, development and ongoing support of our Care Assistants. She ensures high standards of care are maintained by undertaking quality checks, conducting supervisions and providing support with ongoing training & development.
Sophie is working towards her Level 5 qualification.


Terri

Terri O'Hennessy

Job Title: Supervisor

Joined: 2017

Terri joined our team in November 2017 as a carer and progressed to a supervisory role in July 2021. 


She meets all of our new customers and is responsible for carrying out the assessments necessary to develop and agree on a person-centred care plan. She is also responsible for reviewing care plans and ensuring that they evolve alongside our customer's changing needs.


Terri holds a QCF Level 3 Diploma in Health and Social Care.


Zoe

Zoe Harper

Job Title: Lead Coordinator

Joined: 2018

Zoe joined us in 2018 as a supervisor, having worked in care for a number of years.


Now that she has moved into the role of Lead Coordinator, she is responsible for organising and scheduling care visits, matching the needs and requirements of our customers as closely as possible to the personalities and availability of our carers.


Zoe holds an ACF Level 5 Diploma in Health & Social Care


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newport to verify any information. View our terms and conditions. Bluebird Care Newport has a Platinum Service – more info.