Bluebird Care Newport

35 Stow Park Circle, Newport NP20 4HF
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9.5 66 Reviews
  • Bluebird Care Newport, Newport
Bluebird Care Newport is an award-winning provider of premium Home & Live-in Care services. They provide a wide range of support to help keep people safe, comfortable and cared for in their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Newport means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided by Bluebird Care Newport

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dean Jones (Manager)

Funding & Fees Guide for Bluebird Care Newport

  • Prices

  • From £31.50/hour

  • This can vary depending on the type of care required and the duration of the care visit

Bluebird Care Newport Reviews (66)

Total of 66, showing 41-60
9.5

Bluebird Care Newport has a Review Score of 9.5 (9.485) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Newport has 66 reviews.

Overall Experience

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Review from S T (Daughter of Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been treated very well by Bluebird. The carers are lovely and work hard.

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Review from C A (Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since using this service I fine my life has improved. I have a good rapport with all the carers and find they help me and make me feel happy when they come. Thye all have a good attitude and know when I'm not feeling happy but they soon cure that and make me laugh and feel comfortable.

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Review from D N (Daughter of Client) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so happy with all of the staff who have supported us. It is the first time member of our family has been cared for at home. My mum is very happy with the staff and looks forward to their visits as though they are family. Thank you

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Review from J H (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers my mother has had have been polite, friendly and thorough in their care of her.

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Review from C B (Daughter of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have not used the service for long and have 2 one hour visits a week at the moment. I am happy with the standard of care and its reliability. Mum is happy with her visits and I like how it is usually the same person. I feel secure knowing that in the future we will need to increase the care.

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Review from C D (Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is extremely good. The staff are very friendly and very interested in you as a person. They always have time for you and nothing is too much trouble.

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Review from J P (Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are kind and helpful. Occasionally, time of arrival can be erratic.

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Review from Reginald C (Husband of Client) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5-star service!
All staff that have cared for my wife are professional and caring. Not only do they care for my wife, but they always make sure that I am ok as well.
I couldn't ask for a better care company.

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Review from Beverley L (Daughter of Client) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respect and care that is offered by the carers is second to none. They will also take the time to make sure my father is well and coping ok. After a lengthy stay in hospital last year Mum doesn't like being touched and will call out as if she is in pain. When she does this the carers tending to
her will talk to her to calm her down with such patience and compassion. Nothing is too much trouble for Bluebird and they are always on hand if we have any worries or concerns regarding Mum. We think of the team as family. Without Bluebirds, mum wouldn't be where she is now. They really are unsung heroes.

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Review from Stephen S (Son of Client) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers and support staff in the office were extremely helpful, approachable, and responsive to my father's needs and those of the immediate family. The patience, good humour and attention to detail supported us through some difficult weeks. We can not thank Bluebird enough or praise their all-round
professionalism and support highly enough. My father or his family could not have managed without this and we will be extremely grateful.

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Review from Tony R (Son of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints. Excellent service. My father is looked after and looks forward to carers coming every day.

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Review from D A (Daughter of Client) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been an all-round excellent care provider. Staff are friendly, caring and treat my parents with respect and dignity, and often go above and beyond their remit. They have an app that I can access to check my parents' wellbeing and visits. The office staff are always professional, helpful
and available. There is also an 'out of hours' service. Care staff are always smart in their uniforms and well equipped.

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Review from P M (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been looking after mum since she was discharged from her last hospital admission in November 2019.


From the moment of her initial assessment then and through to now, the professionalism of the team and its leaders has been obvious. More importantly the TLC and 'willingness to go the

extra mile' she has received is of a much higher standard than she received prior to her hospital stay.


Unfortunately, mum's condition has deteriorated over the last 5 months and she now needs to be cared for in bed most of the time and from the first moment this occurred in January and then again in March Bluebird have constantly been in touch with us and other members of the family (all out of the area) to investigate and deliver solutions for mum. Their dialogue with GPs, Paramedics, Nurses and even Pharmacists has all been exceptionally helpful.


It's the 'little things' that matter most to mum though - so playing her answerphone messages daily and cooking her an 'all-day breakfast' are just so special!


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Review from J T (Daughter of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to tell you how Bluebird treated my Dad. Absolutely from the introduction to the evening that he died. I have recommended this company to many of my friends and they have been extremely pleased also.

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Review from G R (Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are excellent and very friendly. I would like the same ones regularly - particularly one on a Thursday as she helps me shower. She knows where everything goes.

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Review from Judy D (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the help I have received during the last 12 months has been extremely good. The only personal care I need is the creaming of my legs and feet with the prescribed cream. Otherwise, the girls clean the house for me, washing, kitchen, toilet and bathroom floors. All of which is well done. The vacuuming
is done well but most of them have to be reminded to empty the dirt container after use.

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Review from Tracy B (Daughter of Client) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was amazing with my mum and made her feel comfortable and laugh. I totally felt that she was being cared for when I wasn't in. Most of the staff went beyond what support that they gave and that was including to myself. I can't thank everyone involved enough.

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Review from Sarah (Client) assisted by family/friend published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care provided by Bluebird. The carers are always pleasant and cheery and helpful, and very professional.

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Review from Aileen J (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise them highly enough, never let me down.

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Review from Richard H (Son of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced support for my mum, auntie and uncle from three other care agencies, I can say from experience that Bluebird Newport are an extremely well organised and professionally run. The carers are excellent and the admin staff and management are both approachable and efficient. Not once have
I failed to get anyone to talk to either during business hours or 'out of office'.

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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Bluebird Care Newport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Bluebird Care Newport is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 54 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newport is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (12)

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Meet the Team (4)

Dean

Dean Jones

Job Title: Care Manager

Joined: 2017

As Care Manager, Dean is responsible for the operational running of the business on a day-to-day basis. This includes overseeing the recruitment and training of staff and ensuring the quality and safe delivery of our care services.


Dean holds a QCF Level 5 qualification in Leadership & Management (Health & Social Care) and a Level 7 Postgraduate Diploma in H&SC Management.


Sophie

Sophie Simpson

Job Title: Deputy Manager

Joined: 2016

Sophie joined our team in 2016 as a Care Assistant before progressing to the role of Supervisor and is now our Deputy Manager. Sophie is responsible for the training, development and ongoing support of our Care Assistants. She ensures high standards of care are maintained by undertaking quality checks, conducting supervisions and providing support with ongoing training & development.
Sophie is working towards her Level 5 qualification.


Terri

Terri O'Hennessy

Job Title: Supervisor

Joined: 2017

Terri joined our team in November 2017 as a carer and progressed to a supervisory role in July 2021. 


She meets all of our new customers and is responsible for carrying out the assessments necessary to develop and agree on a person-centred care plan. She is also responsible for reviewing care plans and ensuring that they evolve alongside our customer's changing needs.


Terri holds a QCF Level 3 Diploma in Health and Social Care.


Zoe

Zoe Harper

Job Title: Lead Coordinator

Joined: 2018

Zoe joined us in 2018 as a supervisor, having worked in care for a number of years.


Now that she has moved into the role of Lead Coordinator, she is responsible for organising and scheduling care visits, matching the needs and requirements of our customers as closely as possible to the personalities and availability of our carers.


Zoe holds an ACF Level 5 Diploma in Health & Social Care


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