Bluebird Care Newport

35 Stow Park Circle, Newport NP20 4HF
Submit a Review
9.5 66 Reviews
  • Bluebird Care Newport, Newport
Bluebird Care Newport is an award-winning provider of premium Home & Live-in Care services. They provide a wide range of support to help keep people safe, comfortable and cared for in their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Newport means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

Show Bluebird Care Newport on the Map

Care Provided by Bluebird Care Newport

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dean Jones (Manager)

Funding & Fees Guide for Bluebird Care Newport

  • Prices

  • From £31.50/hour

  • This can vary depending on the type of care required and the duration of the care visit

Bluebird Care Newport Reviews (66)

Total of 66, showing 61-66
9.5

Bluebird Care Newport has a Review Score of 9.5 (9.485) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Newport has 66 reviews.

Overall Experience

  • 50
  • 15
  • 1
  • 0
  • 0

Date Published

66
3
3
9
57

Review from J R (Wife of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant if there are any problems I contact the office and things are put right.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris W (Wife of Client) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I write my review of Bluebird Care with much gratitude. Our first encounter was to assess the needs of my husband. He was now, in palliative care. The care agenda was tailored to his needs in detail. I always had contact numbers if I needed that extra bit of help which was invaluable, especially towards
the final few days.
They have a team of staff who are of varying ages, and all of them showed a very high level of dignity and professionalism. They not only attended the needs of my husband but showed concern for my wellbeing with much empathy and compassion, going the extra mile to make sure I had a cup of tea. It was comforting to see how well and quickly they built a trusting relationship with him, and how well they took care of him.
They would review the schedule with me regularly and staff were always smart, clean and punctual. I was instantly informed of any issues that needed medical attention.
I can't praise the carers of Bluebird Care enough they were not only carer's to my husband but companions to myself and I would highly recommend the services that they provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian J (Son of Client) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird help with Mum’s care needs and from initial contact through to actual caregiving the process has been very easy. All staff have been very friendly and helpful to deal with but most importantly great with Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M G (Wife of Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very pleased with the care he receives and I am satisfied that all the carers who come to our home are helpful and very respectful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Daughter of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care staff have shown a high level of professionalism and care in both the administrative side of the company as well as the carers themselves. The care plan has been updated regularly when requested, due to my mother's changing needs. They have calculated this well and the carers are aware
of changes. Any concerns are raised with the office team and passed on to me. They are also willing to be flexible to my flexible working situation. Overall high standard of care and efficient office.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie L (Wife of Client) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been excellent, right from day one. All carers are so helpful and friendly. Office staff always on hand if any problems. Recommend the company to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Bluebird Care Newport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Bluebird Care Newport is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 54 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newport is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Dean

Dean Jones

Job Title: Care Manager

Joined: 2017

As Care Manager, Dean is responsible for the operational running of the business on a day-to-day basis. This includes overseeing the recruitment and training of staff and ensuring the quality and safe delivery of our care services.


Dean holds a QCF Level 5 qualification in Leadership & Management (Health & Social Care) and a Level 7 Postgraduate Diploma in H&SC Management.


Sophie

Sophie Simpson

Job Title: Deputy Manager

Joined: 2016

Sophie joined our team in 2016 as a Care Assistant before progressing to the role of Supervisor and is now our Deputy Manager. Sophie is responsible for the training, development and ongoing support of our Care Assistants. She ensures high standards of care are maintained by undertaking quality checks, conducting supervisions and providing support with ongoing training & development.
Sophie is working towards her Level 5 qualification.


Terri

Terri O'Hennessy

Job Title: Supervisor

Joined: 2017

Terri joined our team in November 2017 as a carer and progressed to a supervisory role in July 2021. 


She meets all of our new customers and is responsible for carrying out the assessments necessary to develop and agree on a person-centred care plan. She is also responsible for reviewing care plans and ensuring that they evolve alongside our customer's changing needs.


Terri holds a QCF Level 3 Diploma in Health and Social Care.


Zoe

Zoe Harper

Job Title: Lead Coordinator

Joined: 2018

Zoe joined us in 2018 as a supervisor, having worked in care for a number of years.


Now that she has moved into the role of Lead Coordinator, she is responsible for organising and scheduling care visits, matching the needs and requirements of our customers as closely as possible to the personalities and availability of our carers.


Zoe holds an ACF Level 5 Diploma in Health & Social Care


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newport to verify any information. View our terms and conditions. Bluebird Care Newport has a Platinum Service – more info.