Omnia Support Ltd

777 Bristol Road South, Northfield, Birmingham B31 2NQ
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9.6 7 Reviews
  • Omnia Support Ltd, Birmingham
Omnia Support Ltd was developed in in 2010 and have proudly been supporting their clients in all their care needs since. They believe that the team of carers they have and excellent communication are the key to their success.

Omnia Support is extremely passionate about supporting people to maintain a safe, independent and dignified lifestyle of their choice. Every client receives extraordinary care in the comfort of their own home supported by a small team of caring and compassionate carers. Omnia Support carers have worked with many clients. If you need some company, help around your house, support with your meal, your medication or your Personal care, they can help you too.

Omnia Support have experience supporting those with complex care needs, those requiring around the clock support, live in care along with many diagnosed conditions such as Dementia, Parkinson's and Multiple Sclerosis and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve.

Omnia Support can offer a full varied and tailored service for you, as they have staff that are available to support 24 hours per day, 7 days per week. All their staff are fully trained to ensure that they are equipped with the best skills, they also have a vast amount of experience, are always professional, caring and ready to meet your needs.

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Care Provided by Omnia Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ominia Support Ltd
  • Person in charge
  • Amanda Lord (Registered Manager)
  • Admission Criteria
    • No medical treatments

Funding & Fees Guide for Omnia Support Ltd

  • Prices

  • £26.00 per hour day rate
    £24.00 per hour for 3+ hour sits
    £28.00 per hour waking nights
    £135 for a sleeping night (10pm till 7am)

  • We work with local authorities in Birmingham and Solihull to their rates and we tailor every package dependant on the clients needs

Omnia Support Ltd Reviews (7)

9.6

Omnia Support Ltd has a Review Score of 9.6 (9.623) out of 10, based on 7 reviews in the last 2 years. Over all time Omnia Support Ltd has 7 reviews.

Overall Experience

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Review from C M (Mother of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the service provided. All care staff are excellent. Family are happy.

Reply from Debbie Barnes, Care and Business development manager at Omnia Support Ltd

Thank you for your feedback, it is lovely to hear you are happy with the care provided and the support from the staff team.


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Review from Sidra A (Daughter-in-law of Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind, considerate, sympathetic and caringly patient with mother-in-law's condition. I don't know what we'd do without them and their support. They are there to help in anyway they can.

Reply from Debbie Barnes, Care and Business development manager at Omnia Support Ltd

Thank you for your review, it is lovely to hear your thoughts on the carers that attend your mother-in-law. We appreciate all feedback.


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Review from P R (Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had this care company give me my daily care through the last month I have been overwhelmed by their professional and sympathetic attitude. They make me feel comfortable and relaxed and cheer me up when I'm having a bad day. They are all honest with me and am able to ask anything of them, nothing
is ever too much trouble. The care they give is exemplary and couldn't wish for more.

Reply from Debbie Barnes, Care and Business development manager at Omnia Support Ltd

Thankyou for your feedback, it is lovely to hear that the carers make you feel comfortable an d relaxed as this is extremely important when you are receiving any care. I am proud that the carers are always honest with you as this is something that we always strive to be, please continue to ask the carers or management team anything, they are there to support you.


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Review from B B (Client) assisted by family/friend published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service I receive and I am provided with all I need.

Reply from Debbie Barnes, Care and Business development manager at Omnia Support Ltd

Thankyou for your review it is so lovely to hear that you are satisfied with the care you receive.


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Review from T M (Client) assisted by family/friend published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very professional. Look forward to the visits.

Reply from Debbie Barnes, Care and Business development manager at Omnia Support Ltd

Thank you for such a lovely review. We are proud to hear that you look forward to the visits from the carers, they look forward to coming to visit. We appreciate all feedback.


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Review from C W (Son of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff was really good. They dealt with Dad's care really well. We could not ask for more. If we needed any support the management team would be there for use. We will always recommend them to anyone who needs care. They are really a good care company and they do their jobs very well.

Reply from Debbie Barnes, Care and Business development manager at Omnia Support Ltd

Thank you for your review. It is lovely to hear that you feel the carers did everything that you had wanted for your dad and that they could not have done any more. We really appreciate the feedback and to know that you would recommend us to others.


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Review from Samantha G (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very friendly, approachable and professional. They have a really great rapport with Mom. They assist Mom with personal care, dressing and undressing, washing, particular attention to detail where the catheter enters her body, also attention washing around the area of the
Nephrostomy dressings on her back, applying body creams to her legs and any body sores that arise and full catheter support with leg bag changes, emptying and attaching night bags and monitoring urine colour. Very helpful with additional medical advice particularly when I was panicking about a catheter that came unattached and how to deal with the situation if it were to arise again. The carers genuinely take an interest in my Mom and her general well-being, if she has eaten and drank fluids well, always asking how she is and what she is up to that day. Very supportive around being flexible and working with us particularly when Mom has hospital and GP appointments.

Reply from Debbie Barnes, Care and Business development manager at Omnia Support Ltd

Thank you for your review. It is lovely to hear such positive feedback regarding our carers. It is important to us to know that the carers are there to support your mom as well as you as a family. It is lovely to hear that it is recognised that the carers really do care about their clients and will go above to help and be flexible to your mom's needs. We really appreciate all feedback that helps us make improvements where needed.


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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Omnia Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Omnia Support Ltd is calculated as follows: ( (36 Excellents x 5) + (3 Goods x 4) ) ÷ 39 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Omnia Support Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Amanda

Amanda Lord

Job Title: Registered Manager

Joined: 2016

Amanda has worked in the Care sector for nearly 30 years. Amanda has her level 5 in Leadership and Management., and a higher diploma in Business management.

Amanda has supported people with a variety of needs, from challenging behaviour and, the elderly, to those living with Dementia, Parkinson's or Multiple Sclerosis.


Amanda truly believes that the care of the person is paramount and always goes above and beyond to ensure that they are getting the best possible care that they can.


Saika

Saika Naz

Job Title: Senior team leader

Joined: 2022

Saika has worked within the care sector for over 18 years. Saika has her NVQ level 3 in Health and Social care. Saika has supported clients with a variety of conditions, from physical needs and mental health needs to those living with dementia or a terminal illness.


Saika knows that good quality care is what every person deserves and always ensures that she and her team always treat people exactly how they want to care for themselves.


Wayne

Wayne Hickman

Job Title: Senior Care Coordinator

Joined: 2016

Wayne has worked within care for the last 15+ years and has a wealth of knowledge in the care sector.
Wayne understands that it is essential for all clients to have continuity of care, meaning that he always tries to provide the same team member to each client on each call, and if they are not available, Wayne always provides one of the client's chosen team members that knows them well.


Continuity is the most important aspect of knowing a client and being able to recognise any changes to that client.


Ovais

Ovais Khan

Job Title: Compliance Manager

Joined: 2023

Ovais has worked in care for the last 6 years within a variety of sectors. He has worked within Adult social care, Birmingham City Council and domiciliary care.


Ovais has obtained a Bachelor of Science (BSc) in International Business and Management and is currently completing his NVQ Level 5 in Leadership and Management in Adult Care.


He supports the team in completing all the compliance necessary for all staff members to ensure they meet the requirements to work for Omnia Care.


Ovais also supports the team with all client compliance ensuring all items are detailed and kept up to date.


Frequently Asked Questions about Omnia Support Ltd

What Type of Services does Omnia Support Ltd offer?

Omnia Support Ltd offers Home Care.

How many Carers does Omnia Support Ltd employ?

Omnia Support Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Omnia Support Ltd to verify any information. View our terms and conditions. Omnia Support Ltd has a Platinum Service – more info.