Pinnacle Cares

Office 104, Cobalt Business Exchange, Cobalt Park Way, Wallsend, Wallsend NE28 9NZ
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5 Reviews
  • Pinnacle Cares, Wallsend
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Care Provided by Pinnacle Cares

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pinnacle Cares For You Ltd
  • Person in charge
  • David Ferguson (CEO)
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Pinnacle Cares Reviews (5)

Over all time Pinnacle Cares has 5 reviews.

Overall Experience

  • 5
  • 0
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  • 0
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Date Published

5
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5

Review from Alan B (Brother of Client) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to put on record our grateful thanks for the excellent care that the girls of Pinnacle Cares are providing for my brother who was diagnosed with early signs of dementia last year. The girls have been taking care of my brother now for over 3 months and pop in once per day to help him with
his daily needs - and the change in my brother's health and overall well being has been remarkable.
Just as important as the care provided is the daily social interaction with my brother and the girls also excel at this. My brother is much more relaxed, confident and outgoing and these changes are solely due to the care and time the girls take in helping him every day. We can't thank you enough for your excellent support.

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Value for Money

Review from Sheila G (Daughter of Client) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the quality of care delivered by Pinnacle to my Mother. They are a genuine reassurance to me as I live in Australia and their online contact system is extremely useful. I always know when Carers are with Mum and because she is deaf they help her communicate with me which is
great for both of us. I would recommend them especially to families who are geographically distant.

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Review from Kevin S (Friend of Client) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pinnacle Cares have been great from the first time we got in touch. They were very responsive and met with us to understand what was needed and explained how the care would work. The staff have been very caring and supportive which has helped us enormously through this very difficult time.
I would highly recommend Pinnacle Cares to anyone looking for a professional and caring company to look after a loved one.

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Review from Angela E (Daughter of Client) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pinnacle Cares provide excellent care in the home for my mother who has had a stroke. The carers always arrive on time and treat my mother with care and respect as well as always having time to talk to her and ask her how she is doing. I could not ask for a better service.

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Review from Terry M (Son of Client) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers, who are supportive, helpful cheerful and responsive. Got involved at very short notice, took initiative on care requirements and provide an excellent service which takes a weight off the rest of the family. We could not manage without this great team!

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Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Pinnacle Cares

What Type of Services does Pinnacle Cares offer?

Pinnacle Cares offers Home Care.

How many Carers does Pinnacle Cares employ?

Pinnacle Cares employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pinnacle Cares to verify any information. View our terms and conditions. Pinnacle Cares has a Basic Service – more info.