Enchanting Care

Unit 10 The Boulevard, London Road, Waterlooville PO7 7DT
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9.3 4 Reviews
  • Enchanting Care, Waterlooville
Enchanting Care is a family run homecare company located in Waterlooville and offering services in the surrounding area.

They provide services which aim to enable people to remain in their own homes for as long as possible. They support families and the independence of individuals, so that their customers can enjoy familiar surroundings in the place they call home.

They provide a customised service that is designed around your needs.

The team look to go above and beyond to deliver a first class service to their customers, whether you are just looking for a chat or a more complex personalised care package. Daily calls or overnight calls can be catered for depending on your needs.

Enchanting Care will provide access to families who wish to keep in touch and have updates on visits via mobile technology.

For a free, professional assessment please contact the team, they are here to help.

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Care Provided by Enchanting Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Enchanting Care Ltd
  • Person in charge
  • Pauline Leoni-Peters (Manager)

Funding & Fees Guide for Enchanting Care

  • Prices

  • From £29 an hour

  • Full price list provided on request

Enchanting Care Reviews (4)

9.3

Enchanting Care has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Enchanting Care has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
1
4
4
0

Review from Wendy Y (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Enchanting Care has been caring for my father in his own home for the past year. The care coordinator is always on hand if I have any queries, and the carers, without exception, are professional, friendly and supportive. We are very grateful to EC for their continued excellent provision of care and
highly recommend their services.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie A (Daughter of Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this business, they are 100% in their efficiency and punctuality. The staff are all very friendly but also highly skilled, they always ask if there is anything else they can do before leaving.
In the last six months of having Enchanting Care, I believe we have also made many friends.

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Management

Treated with Dignity

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Review from W H (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Enchanting Care for the past 4 years to help with my partner's needs due to a mental illness and now physical as well. All of the carers are highly trained efficient and extremely pleasant, they always ask if there is anything more we needed doing. Enchanting Care does an amazing job in
a very hard industry. They are a small family-run company that in my opinion goes the extra mile to support people in need with an excellent service.

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Management

Treated with Dignity

Value for Money

Review from F D (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my care package very very good all the staff are wonderful and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Enchanting Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Enchanting Care is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enchanting Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Pauline

Pauline Leoni-Peters

Job Title: Registered Manager

Joined: 2018

I have been involved with Enchanting Care since it was established and have a wealth of experience in caring for people in their own homes.
We pride ourselves on offering a personalised service to our customers and offering the best possible care, through bespoke packages of care designed to what they need.
I am a mother of 4 children who are all at University or recently graduated and love my job.


Frequently Asked Questions about Enchanting Care

What Type of Services does Enchanting Care offer?

Enchanting Care offers Home Care.

How many Carers does Enchanting Care employ?

Enchanting Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Enchanting Care to verify any information. View our terms and conditions. Enchanting Care has a Platinum Service – more info.