SRS Care Ltd Reviews (3)
SRS Care Ltd has a Review Score of 8.7 (8.706) out of 10, based on 3 reviews in the last 2 years. Over all time SRS Care Ltd has 3 reviews.
Review from Alexandra M (Friend of Client) published on 11 April 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
My only very minor criticism is some carers, but not all, do not seem to have a great deal of common sense. Little things like not checking use-by dates on food/milk. Not bleaching
I have to add that the client is very happy with the carers and states how lovely they are.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John S (Son of Client) published on 6 April 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
As time has gone passed and my mother’s needs have grown, then so has the support from SRS.
Occasionally issues do arise, and I fully
Throughout the pandemic, bad weather and the occasional car breakdown, they have never let us down in providing care.
Although the carers are there to complete tasks, they have a very natural and caring approach. I overhear carers and my mum share a laugh as personal care is being delivered.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D K (Daughter of Client) published on 6 April 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.7 (8.706) out of 10 for SRS Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.706 for SRS Care Ltd is calculated as follows: ( (12 Excellents x 5) + (5 Goods x 4) ) ÷ 17 Ratings = 4.706
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for SRS Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
