Helping Hands Home Care (Sheffield)

123-124 Blades Business Hub, John Street, Sheffield S2 4QX
Submit a Review
9.7 9 Reviews
  • Helping Hands Home Care (Sheffield), Sheffield
Whether you need help with the weekly grocery shop, support with medication and mobility or more complex care requiring live-in care, Helping Hands' Sheffield team of friendly and professional carers will work with you to ensure all of your needs are catered for.

As well as going through a thorough background check, including the Disclosure Barring Service (DBS), each carer undergoes a training programme that covers first aid, medication, manual handling and safeguarding.

All of Helping Hands Sheffield's carers are also trained on the most common types of dementia and provided with techniques and tips in supporting those living with the condition.

To make sure the quality of their care is never forsaken, they are closely monitored by the Care Quality Commission (CQC), who regulate all of their staff and practices and certify that they're responsive, effective and safe.

Show Helping Hands Home Care (Sheffield) on the Map

Care Provided by Helping Hands Home Care (Sheffield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jodie Taylor (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Sheffield)

  • Prices

  • Domiciliary Care From £26.77 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Sheffield) Reviews (9)

9.7

Helping Hands Home Care (Sheffield) has a Review Score of 9.7 (9.738) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Sheffield) has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
2
2
8
1

Review from Lorraine H (Niece of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is more than happy with her carer. She trusts her and looks forward to her visits. Her carer is very professional hard working nothing is too much trouble. She is guided by my aunt does whatever is required, whether that is help around the house or visits to the supermarket. We can't thank her
enough for all her hard work. We would gladly recommend to others who need support in the home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue W (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Helping Hands for a couple of years and the service has been consistently excellent. Dad is very happy with the carers who visit, and they are always friendly, caring and trustworthy. He worried initially about having someone visit, and it is difficult for us all to admit when we
need help, but the office staff and visiting carers have shown real care, compassion and understanding as we have sorted out the service we required. We approached Helping Hands to accompany dad to the supermarket once a week, and they will also have a cup of tea, a chat and a walk as time allows. This has helped dad keep a level of independence, he looks forward to the visit and it also means we can rest assured that he has groceries and food between our family visits. Thank you to all at Helping Hands, in whatever capacity. In my opinion and experience, this is an excellent service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael G (Client) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are polite, friendly and competent. If sometimes they are not punctual, there is normally a good reason. In over 12 months I do not remember being dissatisfied with a carer to the point I have wanted to write a complaint.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R K (Mother of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the support for our daughter. The member of staff is always kind and helpful, sensitive and always on time. She makes sure that she asks what is required and does what our daughter needs on the day. The office staff are also really great. Can't fault this service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K B (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I and Mum are more than happy with the care provided: named dedicated carer, professional, caring and considerate care is reviewed regularly, easy to contact the office, and monthly invoices are clear and on time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne R (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is an active 87-year-old who has many friends but nonetheless, I wanted him to have additional support and social visits. He has a weekly cleaning service from Helping Hands and two social visits per week and is very much enjoying the extra care. It gives me peace of mind as I don't live close
to the area and it's good to know that he has a pattern to his week. As time goes on we will probably increase the social visits to include weekends but for the moment he is very happy meeting new people and showing them his paintings and sculptures. I am enjoying the tidiness of his house when I do come to stay.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anita D (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed Helping Hands a couple of years ago when my mum started showing signs of dementia and poor mobility. We started with one visit a week going up to almost 24-hour care at the end. She is now in a care home and we still have her favourite carer visit her because Mum liked her so much.
They
are a reliable and professional company who try to help with anything you throw at them. No request was turned down. The management team were wonderful and organised and the carers lovely and very caring.
I would recommend anyone needing help in this way consider Helping Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Darren S (Son of Client) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantasy Helping Hands!
I would like to say how very helpful, accommodating, understanding and friendly the team at Sheffield have been with my Mother.
Special thanks should go to all the team, and also a special mention to the carer who managed the impossible of making Mum smile on her painful days.
Wishing you all, further success in the future!
Best wishes!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H L (Daughter of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very conscientious and diligent, friendly and concerned.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Helping Hands Home Care (Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Helping Hands Home Care (Sheffield) is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Sheffield) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jessica

Jessica Lewis

Job Title: Branch Manager

Joined: 2016

About me
Hello, I’m Jess, your Hourly Branch Manager in Sheffield. It is my responsibility to manage all aspects of the branch and I aim to provide only the best possible service to all our customers and work with them, their families and other professionals to develop person-centred support plans. I will guide and support an excellent care team to deliver the highest standard of care possible to all customers of Helping Hands.


Experience
I have had a very enjoyable 10 years of working in the care industry. I started out as a support worker, and over the years I have gradually progressed up the career ladder to the position I hold today. I am currently working through a level 5 diploma higher apprenticeship in leadership and management in health and social care (adults setting).


Why I chose Helping Hands
I decided to join Helping Hands as from what I could see, it shared my own values and I liked the company ethos.
I currently have a very small team of carers, which I hope to expand successfully to match the growth of the branch. I like to work very closely with all members of my team, offering them support day or night. Having experience of working as a carer, I feel that carers are very under-valued and their hard work often goes unrecognised. I fully understand how demanding and difficult the role of a carer can be and I want my team to feel valued and to know that their efforts and commitment are appreciated. I aim to provide an open door policy in my branch, so my team feel comfortable and confident to come in and address any issues they may have. I also encourage suggestions, ideas and feedback from my team so we can continue to improve, whether it be the customer, carer or general public that benefit.


Frequently Asked Questions about Helping Hands Home Care (Sheffield)

What Type of Services does Helping Hands Home Care (Sheffield) offer?

Helping Hands Home Care (Sheffield) offers Home Care.

How many Carers does Helping Hands Home Care (Sheffield) employ?

Helping Hands Home Care (Sheffield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Sheffield) to verify any information. View our terms and conditions. Helping Hands Home Care (Sheffield) has a Platinum Service – more info.