Helping Hands Home Care (Godalming)

Regency House, 6B Queen Street, Godalming GU7 1BD
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8.7 12 Reviews
  • Helping Hands Home Care (Godalming), Godalming
Helping Hands Home Care Guildford and Godalming offers individually bespoke home care services in Guildford, Godalming, Woking, Farnham, Farnborough, Haslemere, Fleet, Aldershot, Cranleigh and the surrounding areas.

With a care team that has nearly 30 years experience, they ensure that the very best standards of support possible are delivered to each individual client.

All staff are highly trained at one of the intensive training programs at a Centre of Excellence and have to meet stringent checks and standards before they are accepted.

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Care Provided by Helping Hands Home Care (Godalming)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle McMahon (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Godalming)

  • Prices

  • Domiciliary Care From £36.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Godalming) Reviews (12)

8.7

Helping Hands Home Care (Godalming) has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Godalming) has 12 reviews.

Overall Experience

  • 9
  • 2
  • 1
  • 0
  • 0

Date Published

12
1
1
3
9

Review from L B (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in hospital desperate to come home, we were recommended 3 companies, the first one didn't answer the phone, the second didn't phone back, then we called Helping Hands and spoke to the branch manager, who must have heard the desperation in my voice, she came to the hospital that afternoon
to do an assessment and then came to the house. Mum was home the next day. She listened to mums wishes and she paired her with some wonderful carers, they brighten up mum's day and she loves telling us all about it when we visit. As a family, we cannot tell what a difference it's made to mum and to us.

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Review from Daphne N (Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the carers and service I receive. The carers do lots of little things they don't need to.

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Review from L S (Daughter of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great quality carers have looked after my dad, working hard to support his needs and make sure his day-to-day care is sorted.

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Review from Paul F (Son-in-law of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were fantastic with the service provided for my Father in Law during his time with us.
Their care went beyond the normal I would expect with a very personal interaction from all staff involved. There was a genuine connection which helped my Father in Law in his last months
with us and nothing was too much trouble.

Reply from Michelle McMahon, Branch Care Manager at Helping Hands Home Care (Godalming)

Hi Paul,
Thank you so much for leaving such a glowing review! I'm delighted to hear of the genuine connection between our carers and your father-in-law, and I'll be sure to pass on the wonderful feedback to the team. Your kind words are very much appreciated.
Best wishes


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Review from J W (Husband of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been using Helping Hands Home Care (Godalming) for visiting care for about 6 months. Due to the ongoing national problems with the availability of care staff, it took a while to get organised with one 2 hour visit a week and additional hours have not become available despite our requests.
The
carer who does visit us is excellent and absolutely the right person to provide the security and help that my wife requires. They get on really well together. However, on the one occasion that this carer wasn't available, the system did falter a bit because the replacement sent that day was totally unsuitable and left my wife quite unhappy.
Regarding administration, since the recent changes to your procedures, there is a lot of duplication of information eg: more than one email arrives notifying the hours for the forthcoming week and we get both email and paper invoices monthly. Pruning these would save you time and costs.

Reply from Michelle McMahon, Branch Care Manager at Helping Hands Home Care (Godalming)

Thank you very much for taking the time to leave us a review. We really appreciate your feedback and we are sorry that your wife was unhappy in this instance. On the rare occasion, we do have a staff absence, we will always cover care calls so that our customers are still supported in their own homes and do our best to find the most suitable carer, although we are more limited when we are trying to cover care last minute. We always find information like this very constructive when we are looking at where we're doing well and what we need to improve on, so thank you for sharing this with us. I will also be delighted to pass on your kind words to your wife's regular carer, who I know will be very happy with your comments. Please do get in touch with me directly if you would like to discuss anything further. Best wishes.


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Review from Sarah B (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Godalming) branch have been supporting my mum with companionship, mobility and personal care for over a year. I have felt that managers have listened to any concerns about my mum's particular care and support needs and responded to this. Having a regular consistent carer has
helped my mum build a positive relationship when she had initially been reluctant to have a visiting carer, and she now looks forward to the visits. In January when I was unable to visit my mum, they were very helpful in arranging extra care visits at short notice and kept me up to date with arrangements. Previously Helping Hands Home Care (Godalming) provided personal care support to my father which he had really appreciated and built good relationships with his visiting carers who were always very cheerful and friendly.

Reply from Michelle McMahon, Branch Care Manager at Helping Hands Home Care (Godalming)

Hi Sarah,
Thank you so much for leaving such an amazing review! It is our absolute pleasure to provide care for both your mum and dad, and we're so pleased to hear that your mum built a positive relationship with one of our carers. We really do appreciate your kind words.


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Review from Paula E (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from Helping Hands Home Care (Godalming) is good. She has a carer each morning and has never been missed. The carer who dealt with mum when she was unwell one particular morning went above and beyond our expectations.

Reply from Michelle McMahon, Branch Care Manager at Helping Hands Home Care (Godalming)

Hi Paula,
Thank you very much for leaving a great review! We're so glad to have helped your mother, and we really appreciate your kind words.
Best wishes.


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Review from R J (Husband of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started to use this service to allow me to go out occasionally. The carers came in to get my wife up, dressed and breakfasted in the morning and returned to give her some lunch. The care and companionship was exemplary. When we were caring for her full time, they provided an invaluable break which
enabled us to recharge our batteries. The carers were unfailingly cheerful and friendly and the arrival was always with joy and a smile!

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Review from E B (Client) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful and pleasant and will go the extra mile and more. I have no real knowledge of the management.

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Review from Patrick B (Son of Client) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very caring and extremely professional.

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Review from Ann L (Daughter of Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I were delighted with both the nurses and the management team from Helping Hands. They were so very kind and understanding and went out of their way to put things into place to help. I was even able to call them long distance, at the weekend, for advice about calling out an ambulance.
I cannot recommend them highly enough.

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Review from Sibella P (Client) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a partial hip replacement, I needed daily help with putting on my TED stockings. For two weeks a member of the Helping Hands team came to my house in the morning to do this.
They were all kind, friendly and efficient. Attended promptly and offered additional help if I wanted. I have nothing
but praise for them all. My original booking had got muddled the staff went out of their way to sort the problem and begin care as requested.

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Current Review Score: 8.7 (8.667)

Overview of Review Score

The Review Score of 8.7 (8.667) out of 10 for Helping Hands Home Care (Godalming) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Helping Hands Home Care (Godalming) is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) ) ÷ 18 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Godalming) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Michelle

Michelle McMahon

Job Title: Branch Manager

Joined: 2016

About me
Hi, I’m Michelle. I am an experienced care manager and director with over 22 years’ experience in the care profession. In my spare time, I love to travel overseas, go for long walks with my dog, dining out & cook. I enjoy entertaining & event organising and spending time with my grandchildren.


Experience
I continuously do my best to promote a caring environment, through high standards of professional practice, which are conducive to the physical, emotional, social, intellectual and spiritual needs of customers. I ensure that each customer receives the right level of care which is appropriate to their individual needs.


I have worked as a Care Manager and Owner for Company & Care, opening and running the office in Farnborough for 18 years. In addition to this, I have worked within domiciliary care in Aldershot, starting as a care worker, then working as field care supervisor, care coordinator and care manager. I also have nursing home experience. Throughout my career, I have been involved with managing the day to day running of the office and act as a person in charge, liaised closely with social workers, customers, care supervisors, care coordinators and care workers to ensure customers’ care requirements were properly supplied. I have investigated complaints, taking the appropriate action and reporting to the person in control and/or CQC.
I have also gained a wealth of qualifications, including NVQ Level 3 and 4 in Health and Social Care, Safeguarding of Vulnerable Adults & Children, Mental Capacity Act and Deprivation of Liberty Safeguarding, and Health & Safety.


Why I chose Helping Hands
I joined Helping Hands because of the whole ethos of the company; it’s a family-run business which has a real passion and drive to provide a high level of care to private customers. This was appealing to me because I had experience working with local authorities where cutting costs rather than providing a quality service was an unfortunate result of the situation and why I now work for a business committed to providing a quality service above all else.


Frequently Asked Questions about Helping Hands Home Care (Godalming)

What Type of Services does Helping Hands Home Care (Godalming) offer?

Helping Hands Home Care (Godalming) offers Home Care.

How many Carers does Helping Hands Home Care (Godalming) employ?

Helping Hands Home Care (Godalming) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Godalming) to verify any information. View our terms and conditions. Helping Hands Home Care (Godalming) has a Platinum Service – more info.