Helping Hands Home Care (Epsom)

3 Eastgate, Banstead SM7 1RN
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9.6 19 Reviews
  • Helping Hands Home Care (Epsom), Banstead
With over 30 years’ experience providing dedicated home support across England and Wales, Helping Hands Epsom provide the ideal solution if you are in need of a little extra help to remain independent at home.

Whether you need regular visits to provide help around the house, short-term care whilst you recover from a hospital admission or 24-hour live-in care for support with more complex conditions such as dementia, Helping Hands Epsom will work with you and your loved ones to provide high quality care that meets your needs, routines and preferences.

As a fully managed service, you don’t need to worry about arranging your carer, covering holidays or any additional paperwork; your local care team will do it all for you. And as Helping Hands are fully regulated by the Care Quality Commission (CQC), you can rest assured that you’re receiving nothing less than professional, high quality home support.

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Care Provided by Helping Hands Home Care (Epsom)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Fiona Bourne (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Epsom)

  • Prices

  • Domiciliary Care From £35.50 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Epsom) Reviews (19)

9.6

Helping Hands Home Care (Epsom) has a Review Score of 9.6 (9.643) out of 10, based on 14 reviews in the last 2 years. Over all time Helping Hands Home Care (Epsom) has 19 reviews.

Overall Experience

  • 12
  • 6
  • 1
  • 0
  • 0

Date Published

19
5
5
14
5

Review from L S (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands cared for my mum for 10 months last year. They were professional and efficient in their organisation, and the carers who came to the house really did care. They were kind and helpful, chatted to mum, and tried their best to do things in the way she wanted. They definitely went above and
beyond, and were lovely to deal with.
In her last couple of weeks they were very flexible with arrangements.

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Review from Jill D (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone working at Helping Hands is professional, compassionate, caring and kind. They are always there to help and support us, even for unexpected and unplanned call-outs when mother is in need and often in distress. I cannot rate them highly enough. It is so reassuring to know they can be relied
on to assist. The carers have a personal yet professional attitude to their job and are friendly and positive in their approach to the tasks in hand. This is greatly appreciated. Their services are highly recommended.

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Review from Louise P (Niece of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle lives alone and having Helping Hands visit him daily is a big relief. His carers are very calm in all situations and knowing they are visiting and their response to various situations make me sleep better at night. Super responsive, helpful and unflappable.

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Review from Joanna P (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who attend my mother are very professional and friendly and provide the required care. My mum is very pleased. Also, the office is very efficient and friendly and any requests are met efficiently.

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Review from Roz A (Wife of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands have been looking after my husband for about 2 years now. He has multiple needs including the inability to speak and is very immobile. They have been absolutely wonderful! My husband's carers are very kind and he really looks forward to seeing them and the office staff are super efficient
and easy to talk to. I would highly recommend this company.

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Review from L J (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Services requested carried out satisfactorily with pleasantries. Changes of times (due to appointments, doctors) accommodated.

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Review from S T (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted with the care are carers give me.
All very cheerful, willing to help in any way.
Thank you for all the help over the last ten months so pleased to have found you. I would recommend Helping Hands Home Care (Epsom) any time.

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Review from J S (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been pleased with the care and attention that my mother has received in your care. The carers are delightful and cheerful with my mum, simulating her with conversation. Her showers are always done with care, efficiency and with attention to modesty. It is lovely that she has the same carer(s)
to keep continuity.

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Review from Neil W (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the support and care my wife receives is of an excellent standard. Most carers have build up a good relationship and although she doesn't remember the names of the carers, there is immediate recognition when the carer arrives. All the carers do show a professional approach to support and
care for my wife and, if necessary, calm the situation. Overall, I have no issues.

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Review from S B (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The daily carers are lovely and look after my mother excellently. They do all that is required and will sit and have a chat with her if time allows. There are some issues when visit times are changed, and we are not informed. If we are arranging things around the rota, this is very inconvenient. This
is not the fault of the carers, but the admin/managers. I also find them expensive compared to other providers.

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Review from S O (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the service provided by Helping Hands. I have valued the professional approach, kindness and competence of all the carers who have visited me. A strength of the service has been to have a named, main carer. It was therefore possible for her to quickly become familiar with
my needs, likes and dislikes. She was always cheerful and I looked forward to her visits. I was, however, disappointed that she was allocated to another client on my last day and I was not informed of this change in advance by management. I'm now regaining my independence and am grateful for the care I've received.

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Review from Clive W (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the service giving just the amount of care and attention that a Parkinson's sufferer needs.

Reply from Andy Thumiah, Branch Care Manager at Helping Hands Home Care (Epsom)

Hi Clive, thank you so much for taking the time to leave us a great review! I'm pleased to hear that you're getting the right amount of care and attention from our carers, and we really appreciate your feedback!
Best wishes.


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Review from Jennifer L (Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Helping Hands Home Care (Epsom) to be very caring, always available on the phone and the carers themselves very helpful and willing to help with anything.
Sometimes I get a different carer to the one expected, but sometimes people are sick and can't make it.

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Review from K G (Daughter-in-law of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer provided via Helping Hands Home Care (Epsom) is very good. They are on time and engage with my mother in law in a friendly and positive manner with excellent care given.
The family is very pleased and feel reassured that their mum is in good hands

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Review from Kim T (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Once the care was put in place it is running well and efficiently. Carers are very nice and friendly, my dad speaks well of them all. They are tidy, clean, caring and meet all our requirements so far. The office staff listen to our needs and they are addressed. There is also good communication between
ourselves and carers on a weekly basis if we have concerns.

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Review from Louise L (Daughter of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Helping Hands enough. They are so supportive, friendly and professional. Any issues or problems that arose were sorted immediately. I now have complete peace of my mind that my father is being cared for and looked after by the best!

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Review from Andrew M (Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a sufferer of multiple sclerosis for nearly twenty eights years, in order to keep my independence I have been forced to use care agencies over the last few years for help with everyday living. In my experience Helping Hands Home Care (Epsom) are the best agency that I have employed. The staff are
polite, friendly and with living on my own I look forward to my carers visiting.

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Review from Jonathan G (Son of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from dementia and lost my mum three years ago. Thanks to the continued support and assistance from Helping Hands Home Care (Epsom) he is able to live and cope alone in his flat. All the staff who have cared for my father have been very professional and friendly, Dad looks forward to
their visit, not just for his lunch but a bit of company and chat.
Whenever I’ve asked for extra help it has always been sorted promptly. I am particularly grateful to Dad's previous carer and Dad's regular carer now, who does a fantastic job.
I thoroughly recommend Helping Hands Home Care (Epsom).

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Review from Annette H (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Epsom) team have offered my Mum such good care and respect over the time they have cared for her, it has made the family feel very happy that she is always in good hands. We moved Mum over Christmas to our house in East Sussex and the managing of the care was seamless.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Helping Hands Home Care (Epsom) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Helping Hands Home Care (Epsom) is calculated as follows: ( (60 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 84 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Epsom) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Andy

Andy Thumiah

Job Title: Branch Care Manager

About me


I have been the registered Branch Care Manager since February 2022. My core role and responsibilities are looking after a great bunch of lovely staff and customers, and I run the day-to-day activities by attending new care business meetings and listening to customers and staff. I work on building relationships with our customers, making regular and providing continuous contacts with our customers, as well as providing coaching and support to the branch staff and our great carers in the field. It's a great pleasure to support older people to remain and feel safe in their homes with the support of our fantastic carers, on a day-to-day basis.
I was inspired to join care because I have a real passion to make a difference in our community and use my knowledge effectively. Our services are tailored to meet our customer's needs and are constantly reviewed by a great team of experts. Our carers are also constantly trained and confident to deliver a great service.
In my spare time, I love tennis and I like exploring new cultures and countries.


Experience and expertise


I have been experienced in customer services for over 16 years. I worked as a care coordinator for 4 years and then as cabin crew for 4 years. I have travelled across 3 continents and discovered many countries and their cultures. I joined care in 2012 and my primary responsibility has always been to take care of staff, carers, and customers.
I also hold a degree in Business Administration and a higher Diploma in Management.


Why I chose Helping Hands


I joined Helping Hands because I was touched by the story of how the company was founded as a family concern and it made me choose to work for such a great company.
I love making a difference in our community, being compassionate, and feeling the love from my great team.


Frequently Asked Questions about Helping Hands Home Care (Epsom)

What Type of Services does Helping Hands Home Care (Epsom) offer?

Helping Hands Home Care (Epsom) offers Home Care.

How many Carers does Helping Hands Home Care (Epsom) employ?

Helping Hands Home Care (Epsom) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Epsom) to verify any information. View our terms and conditions. Helping Hands Home Care (Epsom) has a Platinum Service – more info.