Helping Hands Home Care (Bromley)

3 Walden Parade, Walden Road, Chislehurst BR7 5DW
Submit a Review
9.2 9 Reviews
  • Helping Hands Home Care (Bromley), Chislehurst
With over 30 years’ experience, Helping Hands Bromley is one of the leading home care providers in the UK, offering bespoke, individually tailored home support throughout England and Wales.

Helping Hands directly employ over 6,000 carers to provide high quality care to each and every one of their customers, offering support that ranges from personal care, mobility, household chores and companionship all the way through to nurse-supported clinical care for more complex conditions such as dementia, Parkinson’s and neurological injuries.

So, whether you need full-time live-in care for constant companionship and support, short-term care whilst your regular caregiver takes a short break or just a friendly face to pop in and make sure that you have everything you need, Helping Hands Bromley are on hand to provide high quality care to suit you.

Show Helping Hands Home Care (Bromley) on the Map

Care Provided by Helping Hands Home Care (Bromley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Faith Wood (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Bromley)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Bromley) Reviews (9)

9.2

Helping Hands Home Care (Bromley) has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Bromley) has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
5
5
5
4

Review from Steve M (Son-in-law of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mother-in-law receives is excellent.
My mother-in-law's care is great - respectful and kind and always helpful.
The office is excellent at making small changes as her requirements have slowly become more complex.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S T (Son-in-law of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We required a carer to assist my mother-in-law following her chemotherapy treatment during which her health and mobility deteriorated. We only used the carers for a short period but we found the carers and client service team to be professional and caring. We may need to use them again in the coming
months.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne M (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable friendly and helpful service. Flexible when we needed to add extra visits and great communication making admin easy for us.
This means we can have confidence that Mum is looked after well during her visits. Her carer also does some jobs around the house, which is so useful for us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D W (Husband of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Please read this as our comments re the past months since the new management team came into being. We enjoy a very good relationship with the manager and her team and find them helpful, considerate and efficient. All this whilst we occasionally have to change the normal rota because of changes to my
wife's situation. Regarding our usual carers then we are entirely happy as we have now built up a strong bond with them. They are efficient whilst displaying the vital sympathetic receptiveness which is so important and appreciated by us both.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M G (Husband of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first contacted Helping Hands Home Care (Bromley) seeking help looking after my wife. In particular, I wanted home care so that I could visit my mum in Scotland. Helping Hands (Bromley) visited for a thorough initial assessment that helped us decide what care we wanted. They matched my wife with a
lovely, kind carer and her visits are now a weekly highlight. My wife enjoys the company and someone keen to do the jobs that I tend to ignore. We have found the office very good - letting us know if a different carer is coming, or when helping arrange extra care sessions (enabling me to visit my mum). My wife's care is regularly reviewed to check that we are happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosamund B (Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my great pleasure to write a review for Helping Hands Home Care. For nearly a year I've been enjoying the excellent care and service Helping Hands has provided for me. During this time they have sent me some excellent carers. They are punctual, reliable, respectful and kind. They do their work
diligently and most importantly they are kind. It's hard to express their overall excellence. This has been my experience. The initial assessment when they first visited me was thorough and this I believe is the reason why they have matched me with a particular carer. I can't speak highly enough of them.

Reply from Deborah Bello, Digital Marketing Executive at Helping Hands Home Care (Bromley)

Hi Rosamund,
This is such a wonderful review, we can't thank you enough! I'm absolutely delighted to hear how happy you are with our service and that you consider our carers to be so punctual, reliable, and respectful. It is our pleasure to provide you with support and your brilliant feedback truly means the world to us!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R R (Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five years ago I had an operation that resulted in the need mainly for social and physical help. During that time I have had a number of carers, all of whom had met my needs in a respectful, caring and efficient manner. In some cases, in the recent past, they have become indispensable.

Reply from Deborah Bello, Branch Care Manager at Helping Hands Home Care (Bromley)

Thank you so much for taking the time to leave a great review! I'm delighted to hear how impressed you are with our service and that our carers have been so respectful and caring. It is our pleasure to support you, and we're so grateful for your kind feedback!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Son of Client) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands have provided a reliable service. The carers have all been pleasant and have shown kindness and understanding to my mother.

Reply from Deborah Bello, Branch Care Manager at Helping Hands Home Care (Bromley)

Hi David,
Thank you ever so much for leaving such a lovely review! I'm so pleased to hear how our carers have shown kindness and understanding to your mother and that you're happy with our service. We're so grateful for your kind words!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian N (Son of Client) published on 21 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provided a top quality service to my dad in his final 2 years. The carers are genuinely interested in their charges and the office personnel are unstinting in helping everything go smoothly, even when we got things wrong. I can thoroughly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Helping Hands Home Care (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Helping Hands Home Care (Bromley) is calculated as follows: ( (22 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bromley) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Helping Hands Home Care (Bromley)

What Type of Services does Helping Hands Home Care (Bromley) offer?

Helping Hands Home Care (Bromley) offers Home Care.

How many Carers does Helping Hands Home Care (Bromley) employ?

Helping Hands Home Care (Bromley) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bromley) to verify any information. View our terms and conditions. Helping Hands Home Care (Bromley) has a Platinum Service – more info.