Helping Hands Home Care (Derby)

31 Shardlow Road, Alvaston, Derby DE24 0JG
Submit a Review
9 Reviews
  • Helping Hands Home Care (Derby), Derby
Helping Hands Home Care (Derby) offers people dedicated personalised domiciliary support.

With flexible packages available for sporadic visits or full-time care, they are committed to providing a system entirely catered to you.

Covering Ashbourne, Belper, Ilkeston, Mickleover, Ripley and the surrounding areas, their local team of dedicated carers are here to provide you with bespoke, person-centred home care packages to enable you to feel safe and independent in your home.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you.

Perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Show Helping Hands Home Care (Derby) on the Map

Care Provided by Helping Hands Home Care (Derby)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carey-Anne Bebbington (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Derby)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Derby) Reviews (9)

Over all time Helping Hands Home Care (Derby) has 9 reviews.

Overall Experience

  • 5
  • 3
  • 1
  • 0
  • 0

Date Published

9
0
0
0
9

Review from Alan D (Client) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers provide very good care. Sometimes they forget things but not all of them, and not often.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T W (Client) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received a good standard of service from very helpful and pleasant staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F (Husband of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found our carer very good, efficient and pleasant at looking after my wife who is very pleased she is our carer. She also checks on what I do, makes suggestions on how to do it correctly. We both hope she stays as my wife carer for many years.

Reply from Carey Bebbington, Branch Care Manager at Helping Hands Home Care (Derby)

Thank you very much for leaving such a brilliant review for us! I'm thrilled to hear how pleased your wife is with our carer and that you consider her to very efficient and pleasant. Your kind feedback means the world to us! Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Husband of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choice of care provider is important. From the start Helping Hands Home Care (Derby) were impressive being able to care for my wife immediately.
Helping Hands Home Care (Derby) carers promptly established close patient rapport.
The response of a needy patient to a carers arrives needs to be instantly
positive. It was a joy to see how a dismayed and confused sufferer could suddenly be smiling. Even though caring can be uncomfortable, friendly and confident treatment puts patients at ease.
The Helping Hands team have caring in their bones.
Wide ranges of skill and flexibility. From the straightforward to the unusual nothing surprised them. Quick reactions to changing situations. Contacting other services like District Nurses or even facilitating a change in regime. Carers who noticed things, a spot of blood in a catheter tube, a change of skin condition, whatever. Not just noticed... did something about it.
It's not just the patients. Care is vital for others involved, loved ones, relatives; everybody.
Helping Hands optimised their services for best value, especially important for self-funders. It's essential to recognise the emotional and financial strains that all parties are feeling.
Helping hands quickly became like family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clive J (Son of Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands are excellent care providers. They are professional, friendly, caring and really care about doing their best for the client. I feel my dad is in safe hands and I can relax knowing he is well looked after on the days family are not caring for him. Dad gets on really well with his carers
and they all treat him with respect and as an individual person. My dad has a combination of vascular dementia and Alzheimers.

Reply from Carey Anne Bebbington, Digital Marketing Executive at Helping Hands Home Care (Derby)

Hi Clive,
Thank you so much for leaving this brilliant review for us! I'm so delighted to hear how impressed you are with our service and that you're able to relax knowing that your dad is in safe hands with our carers. It is our absolute pleasure to provide support for your dad, and we're always happy to help!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen S (Daughter of Client) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with all aspects from administration to the care Dad receives. They understand that at the moment it is company needed but we presume this will change.

Reply from Carey Bebbington, Branch Care Manager at Helping Hands Home Care (Derby)

Hi Karen,
Thank you for taking the time to leave us a great review! I'm really pleased to hear that you're happy with the service we provide and we are ever so grateful for your lovely feedback!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel W (Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I started with Helping Hands around two years ago, and they started out being the best agency we, or at least I, had been with for my care. I would say that the first year was amazing, but unfortunately, in recent months the carers have not been up to the standard of care I was receiving in the early
days.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Client) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 80, disabled and live on my own. I have used the services of Helping Hands Home Care for about five years and they have made it possible for me to remain in my own home. Carers come three times a day, providing personal care, laundry and some domestic work. Over the years I have had many excellent
carers. Occasionally, I have experienced some inadequate ones as well but they tend not to stay for long with this company. In the main, my experiences have been good and I thank them.

Reply from Carey-Anne Bebbington, Branch Care Manager at Helping Hands Home Care (Derby)

What a lovely review, thank you so much! It's wonderful to hear how our carers have made it possible for you to remain in your own home, and it is our absolute pleasure to provide support for you. All of your feedback is greatly appreciated.
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill B (Daughter of Client) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands have been looking after our mother at home for the past 3 years. They have been very flexible, increasing and decreasing the number of visits depending on Mum's care needs over the years and have always been extremely reliable come sunshine or snow! The Helping Hands team have been caring
and attentive and spent time getting to know Mum and chatting with her whilst undertaking their duties which have been of particular benefit during the isolating times of Covid. The team have also communicated promptly and effectively with family when needed. The services provided have allowed Mum to maintain her independence for as long as possible in the comfort of her own home and Mum has always been treated with dignity and respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Carey-Anne

Carey-Anne Bebbington

Job Title: Branch Care Manager

About me


As a branch care manager for Derby, it is my responsibility to lead both the branch and community team to ensure that the day-to-day operations of the branch run smoothly whilst adhering to CQC regulations and adhering to Helping Hand's values and principles. I strive to make a positive environment for all and ensure the customers are safe and free from any harm or abuse. As a leader, my goal is to ensure the carers have the right tools to do their job and are equipped with as much knowledge as to feel appreciated and valued. This way, I can assure the customers are receiving the best care they deserve.


Experience and expertise


I have 15 years of experience in hospitality management, focusing my time on customer service and management. I moved to Derby in 2017 where I started my career at Helping Hands as a carer. My aim was to exceed customers' expectations in their own homes. Given the right tools and support, I grew within the company in every role before becoming a branch care manager.


Why I chose Helping Hands


The care we provide is tailored to the customers' needs and unique to them. It would be hard for me to sell something I never believed in; I believe in the care the carers provide and I believe in the company and the standards that it upholds.


Frequently Asked Questions about Helping Hands Home Care (Derby)

What Type of Services does Helping Hands Home Care (Derby) offer?

Helping Hands Home Care (Derby) offers Home Care.

How many Carers does Helping Hands Home Care (Derby) employ?

Helping Hands Home Care (Derby) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Derby) to verify any information. View our terms and conditions. Helping Hands Home Care (Derby) has a Platinum Service – more info.