Helping Hands Home Care (Milton Keynes)

Ground Floor & First Floor Office, Unit A, Coopers Court, Coopers Yard, Newport Pagnell MK16 8JS
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9.4 16 Reviews
  • Helping Hands Home Care (Milton Keynes), Newport Pagnell
Helping Hands are one of the UK’s leading home care providers, offering dedicated support in the comfort of your own home. And unlike introductory agencies, Helping Hands provide a fully managed service, which means that they manage every element of your care so that you don’t have to.

With over 6,000 professional carers in their midst, Helping Hands will work closely with you to establish a level of care that meets your requirements. Whether you need regular visits throughout the week, short-term support following a hospital admission or 24-hour live-in care for more complex conditions, your local care team are here to support you.

What’s more, if your circumstances change or you need quick, reliable home care put in place, Helping Hands can often provide and start new home care packages in as little as 24 hours, so you never have to compromise on your care.

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Care Provided by Helping Hands Home Care (Milton Keynes)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nina Gale (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Milton Keynes)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Milton Keynes) Reviews (16)

9.4

Helping Hands Home Care (Milton Keynes) has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Milton Keynes) has 16 reviews.

Overall Experience

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Date Published

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Review from Lindsay M (Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care throughout. Almost without exception carers are considerate, caring, resourceful, and efficient. Whilst they will readily undertake the tasks prescribed in the plan, they also go to lengths to identify if any other tasks require doing. Time keeping is for the most part very good. Another
excellent aspect to the service is how the carers make a concerted effort to get to know the clients which makes the visit an enjoyable experience. If there is one area of concern it is that periodically messages to the 24 hour service to cancel a call following hospitalisation have not been passed to the carer, resulting in the carer arriving at the empty property next morning and setting off the security alarm. However, all administration issues are dealt with professionally and promptly the office.

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Review from Joan O (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands have been supporting our parents to live at home for a few years now. They have been amazing. Staff on the phone are always friendly, understanding and aim to meet dad's changing needs. We use other care agencies provided by the council, but dad has insisted that he keeps Helping Hands
carers too as he has a special bond and the carers take time to talk to dad and gently encourage him with all his daily challenges. Thank you especially to those regular carers who have been amazing with dad. You have made such a difference to us all.

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Review from C J (Daughter-in-law of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the biggest test is how you remember the carers and the service provided after your loved one has left this earth... being a carer is hard but with the support of Helping Hands and the staff it was made so much easier. From personal care to helping taking my loved one out for day trips, to the
emotional support which the staff gave to me, was totally invaluable. Simply it all made my life a bit easier. As a carer there are times you doubt yourself, but with the kindness shown by the staff at Helping Hands, I had someone to reassure me that I was doing the best. My loved one knew she was in good hands and was so grateful for the literal “helping hands” she received. I felt comfortable knowing that the kind staff were in my home when I wasn’t there. I was appreciative of the support of the competent staff when emergencies occurred and was comforted by the staff as they shared their own grief with me when my loved one died. Would I recommend? Absolutely! Fab company, fab staff!

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Review from Christopher T (Son of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate helping hands high enough. Mum has dementia and the carers visited daily to prepare her a meal, make her a cup of tea and just have a general chit chat. They treated Mum with dignity and respect and Mum actually looked forward to seeing them. My direct contact with the management team
always went smoothly as we had to rearrange visits and times. They also gave Mum her medication and were always on hand to give any advice and help they could offer. It was an absolute pleasure dealing with them at what could have been a very stressful time.

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Review from Jo M (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for help when my 83 year old Dad was discharged from hospital following a couple of falls due to low blood pressure and heart failure. Helping Hands were able to send a manager out within 48 hours of my contact and they started home visits the following week.
Since we started with Helping
Hands 6 months ago, we have been able to reduce from 3 visits a day to two as Dad is gaining some independence. The help he receives for breakfast and lunch each day means that we know he is eating regularly and takes his medication.
Dad enjoys the chats with his regular carers and it means he sees somebody to talk to every day.
The carers will pop to the supermarket as well as do laundry and housework which is an immeasurable help.
I live an hour away and my brother lives abroad so we are happy that we know Dad is being looked after so well in his own home.
I would recommend Helping Hands to anyone who is looking for support in their own home.

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Review from C P (Daughter of Client) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in her late 80s is increasingly frail and vulnerable, but above all wants to stay in her own home. Helping Hands has impressed us every step of the way. From the beginning, the match with a regular carer has worked out well. The service provided has been reliable, caring, professional and
friendly. My mum has been given some independence back within the household and more recently personal grooming chores. She looks forward to the visits for appropriate help and a gossip. From the family's point of view, we are happier that mum has a Helping Hands visitor to make her feel less lonely and cared for. The communication has been good and we feel less guilty about not being able to be there. There is a portal to view what's happened on visits and we get a phone call if there is something major to report.

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Review from Caroline J (Wife of Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a great help to me to have so many carers who deal with my husband, and he is much better with them as he can be quite difficult with me - but loving.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Hi Caroline,
Thank you so much for leaving such a great review about our team! It's fantastic to hear how happy you are with our carers and we've been a great help to you in supporting your husband. We're ever so grateful for your kind feedback!
Best wishes.


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Review from Amy M (Daughter of Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very grateful to Helping Hands for the care and service they provide to my father. Getting the support in place was a lot easier than I expected, particularly, and one lady was so kind when we met her and spoke to my father with such dignity that we both felt confident about the decision to o ahead.
The service has been transformational for my father, making it possible for him to remain at home. The carers are reliable and kind and know when something needs additional interaction, e.g. district nurses or communicating back to me, giving me peace of mind. Our caregiver has been particularly wonderful, and my dad is particularly grateful to her.

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Review from H G (Client) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would really highly recommend this company to my friends and family. They are very helpful kind understanding and just all around a great team of people. I have been with this company for a while now and it nice to have consistency and a good laugh.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Hi. Thank you so much for leaving this wonderful review and recommendation! It's wonderful to hear how happy you are with our service and that you've been able to have a good laugh with us! It's been an absolute pleasure to support you and we're beyond grateful for your kind feedback!
Best wishes


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Review from Sally H (Daughter of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate the rota in advance. The carers are normally on time, and if delayed, we tend to be informed. The best thing is continuity of care, and we all appreciate the key carer that tends to have most mornings. She is cheerful, conscientious, patient and excellent with my dad. He always looks so
well cared for post-morning care. The carers have also been supportive of my elderly mum.

Reply from Nina Gale, Digital Marketing Executive at Helping Hands Home Care (Milton Keynes)

Hi Sally, thank you very much for leaving such an amazing review! It's truly wonderful to hear how your dad always looks so well cared for post-morning care, and that you're happy with the service we provide. It is our pleasure to provide support for both your mum and dad, and your kind feedback means the world to us.
Best wishes.


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Review from T C (Son of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has been providing excellent support for my 94 year old mother over the past year that has enabled her to stay in her own home until very recently. The carers were very helpful and flexible in their support to meet her increasing needs over that time. The organisation were also able to
respond to calls for additional help or service suspensions linked to her repeated hospitalizations. Overall we were delighted with their very professional and caring approach.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Thank you so much for leaving such a lovely review! I'm thrilled to hear how happy you've been with our service and that we've been able to meet your mother's needs over time. It was our absolute pleasure to provide care for your mother and I'll be sure to pass on your kind feedback to the team.
Best wishes


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Review from Frank F (Client) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Appreciate notice of rota and punctuality of arrival, also cheerfulness and empathy with my recent loss of wife. None of the careers has given any grounds for complaint or dissatisfaction. Excellent.

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Review from P B (Son-in-law of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care proved a real find for us without them we would be floundering, we can highly recommend them.
All the ladies that come to look after my mother-in-law are trained to a high standard and the care they provide is of uniformly impressive quality.
They are matched to her personality
as far as possible - Helping Hands are ready to listen if ever that proves not to be the case and act to better her care experience.
In addition, they are flexible to our changing and sometimes short notice needs as well as supporting my wife and I when things are difficult for us.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Hi Philip,
Thank you ever so much for this brilliant review and recommendation! We're delighted to hear how happy you are with our service. It's really important that we match our carers with our customers, so it's great to hear that you and your mother-in-law get on so well with them.
Best wishes,


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Review from Paula C (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been looked after by Helping Hands Newport Pagnell branch for over a year now and as a family we couldn’t be more confident that he is in safe "hands". The carers are kind, thoughtful and patient with dad and have always helped out when he needs taking to and from appointments. Couldn’t do
without them. I would highly recommend Helping Hands.

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Review from Ann H (Daughter of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving daily care visits from Helping Hands for the last few years. The carers are absolutely lovely and so kind and helpful, as are the staff at the office. Having the same carers visit my dad for the last few years has been amazing as they have got to know the family and ensured
a continuous routine. Whenever we need to change a visit or book additional help the staff at the office are incredibly efficient and responsive, and having their support means my dad is able to live a full and independent life.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Thank you ever so much for this wonderful review! It's our pleasure to provide support for your dad and I'm delighted to hear how our carers have gotten to know your family and have been so kind and helpful. Your kind words are very much appreciated.
Best wishes.


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Review from L D (Sister of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My doctor referred me to Helping Hands when we needed a bit of support for my brother.
To begin with this was just to provide a bit of respite, Helping Hands even offered to feed our cats!
We felt very liberated with our newfound freedom but it has now also allowed my brother to live on his own.
My
brother requires three visits a day as he has restricted mobility but with their support he is able to live independently.
I have recommended Helping Hands to friends because they have been very reliable and trustworthy, something you cannot put a price on.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Thank you so much for leaving this lovely review and recommendation! I'm so thrilled to hear that you find us to be so reliable and trustworthy - it's what we strive for. It is our absolute pleasure to provide care for your brother and we're so grateful for your kind feedback.
Best wishes.


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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Helping Hands Home Care (Milton Keynes) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Helping Hands Home Care (Milton Keynes) is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Milton Keynes) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Nina

Nina Gale

Job Title: Branch Care Manager

About me


My name is Nina, and I am the branch manager for Helping Hands in Milton Keynes.


I have lived in Bedfordshire all my life and I am responsible for ensuring our customers receive high-quality support to remain in their own homes safely and independently. I also work with customers and carers to provide the support that is individual to every customer, responsive to any changes in needs and delivered with care, compassion and competence.


Experience and expertise


I began my career in care as a support worker for adults with learning disabilities, mental health conditions and challenging behaviours. I remained in this role for ten years before moving into the adult social care field to help support people in their own homes. I went on to co-manage a unit in a large care home that supported the elderly and individuals living with mental health conditions and all stages of dementia.


Why I chose Helping Hands


The first thing that attracted me to Helping Hands was that it was a company that still focused on its founding values. The amazing carers we have that show true passion and commitment to the role, often going the extra mile and hearing customers say how much they appreciate the carers and the support they receive is music to my ears.


Frequently Asked Questions about Helping Hands Home Care (Milton Keynes)

What Type of Services does Helping Hands Home Care (Milton Keynes) offer?

Helping Hands Home Care (Milton Keynes) offers Home Care.

How many Carers does Helping Hands Home Care (Milton Keynes) employ?

Helping Hands Home Care (Milton Keynes) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Milton Keynes) to verify any information. View our terms and conditions. Helping Hands Home Care (Milton Keynes) has a Platinum Service – more info.