Helping Hands Home Care (Barnet)

79-81 Chaseside, Southgate, London N14 5BU
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8.3 25 Reviews
  • Helping Hands Home Care (Barnet), London
Offering a bespoke, professional home support service, Helping Hands Barnet and Southgate are the ideal solution if you are looking for a little extra help for you or your loved one. As one of the leading home care providers in the UK, Helping Hands’ dedicated team of carers are fully equipped to support you with your home care needs, ranging from personal care and assistance with mobility all the way through to dementia support and complex care.

Whether you need short and regular visits to help you around the house or 24-hour live-in care for constant reassurance, Helping Hands employ over 6,000 professional carers to provide person-centred care that’s completely tailored around you.

With a service that is fully managed and fully regulated by the Care Quality Commission (CQC), you have peace of mind that you’re in safe hands with your local Helping Hands team.

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Care Provided by Helping Hands Home Care (Barnet)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Barker (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Barnet)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Barnet) Reviews (25)

Total of 25, showing 1-20
8.3

Helping Hands Home Care (Barnet) has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Barnet) has 25 reviews.

Overall Experience

  • 18
  • 5
  • 1
  • 0
  • 1

Date Published

25
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0
2
23

Review from Maria M (Friend of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was concerned when my elderly friend, who had no close family was showing signs of needing assistance. I phoned various agencies but something about Helping Hands Home Care made me feel confident and reassured. I was right! My friend has regular cares who assist in shopping, hospital appointments,
coffee trips and companionship. They are like good friends, kind, caring, respectful, efficient and professional. Management staff are always helpful and sort problems immediately. Thank you Helping Hands, you're brilliant!

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Review from Richard G (Husband of Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You do exactly what I want for my wife who has dementia.

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Review from D C (Cousin of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak highly enough of Helping Hands Home Care (Barnet) they are always here to help. Always polite, pleasant and helpful. We are far away so it's very important to know the care is always here. Thank you.

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Review from P S (Partner of Client) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is a huge asset to both my partner who receives treatment and myself because it takes a great amount of stress away from me. We look forward to our twice weekly visits from our carer who is great company for us and very knowledgeable.

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Review from J S (Client) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care is good and meets my requirements.
The administration from the office is not satisfactory.
Times are changed and I am not told. If my carer is on holiday, I am never contacted and told who is coming instead. If she herself didn't tell me she was going to be away I wouldn't know. She does
but I always have to ring the office to find out the arrangements.

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Review from S L (Sister of Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Too expensive!

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Review from Xenia T (Daughter of Client) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid. I hired Helping Hands to care for my mum on Sundays, so that my usual carers (through another agency) could have a day off. Helping Hands promised much and delivered nothing. Far from providing continuity of care with one regular carer or, at the very least, a team of two or three, I had a seemingly
endless stream of people arriving. Often two new people in one day. Each time I would be there to talk them through my mum's routine and meds (for some reason, this information did not appear on her notes. The two most recent carers said they wouldn't have had a clue what to do had I not been there), hoping we were sorted, but no. The next week, a new name would appear on my rota. Add to this, changes made to call times (without consulting me), invoicing errors (I was invoiced for 2 hours when I had had only 30 minutes' care), and an inability to provide cover when they canceled this Sunday's carer with just 3 days notice and you can see why I have gone elsewhere. The review is based on management, not carers.

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Review from K M (Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very friendly and helpful.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

hank you so much for leaving such a great review! I'm pleased to hear how happy you are with our carers!
Best wishes.


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Review from S H (Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Helping Hands Home Care (Barnet) carer is a little gem. She's incredibly caring and efficient and brightens my day. All other carers I've experienced have been equally good. I can't recommend Helping Hands enough.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

Thank you so much for leaving such a lovely review! It has been an absolute pleasure to support you and it is wonderful to hear your kind words about our team. They will be delighted to learn of your praise for them!
Best wishes.


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Review from Jack R (Client) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated now for a long time and I can only say how satisfied I am with Helping Hands. So continue please with your help.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

Hi Jack,
Thank you ever so much for leaving such a kind review! I'm pleased to hear that you are satisfied with our service - always happy to help!
Best wishes.


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Review from J R (Client) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my initial contact instant assessment was made by phone. I am very satisfied with the carer who is highly experienced and professional. Devoted to her job, always willing to oblige and make service user satisfied.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

Thank you so much for leaving us this brilliant review! I'm thrilled to hear that you're so satisfied with your carer, and we're beyond grateful for all of your kind words. Always happy to help!
Best wishes.


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Review from S B (Client) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had regular care assistance from Helping Hands for two years and have been very complimentary about their service. The carers are cheerful, thoughtful, efficient and kind.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

What a lovely review - thank you so much! I'm delighted that you've been so complimentary about our service and that you find our carers so thoughtful and kind. We really do appreciate it, and we're always happy to help!
Best wishes.


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Review from N C (Client) assisted by family/friend published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the team of carers. I am particularly impressed with the main carer who oversees my well being and general running of the house conscientiously.
All carers are very friendly, will help with any tasks and are very helpful.
If it wasn't for my carers, I would not be able to live
in my own home.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

Thank you so much for this brilliant review! I'm beyond pleased that you are so happy with our service and that you're able to live in your own home as a result of our carers - that's fantastic to hear. Always happy to help!
Best wishes.


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Review from C K (Son of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used a number of care agencies over the past few years and never truly satisfied with the service. I saw Helping Hands on CQC website along with the rating and user feedback and engaged them. Since day one they have been brilliant. While my mum's needs have increased recently they have been nothing
short of magnificent and I cannot say enough good things about them.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

Thank you so much for leaving such a lovely review! It is our absolute pleasure to provide care for your mum, and I'm delighted to hear how happy you are with our service. Always happy to help.
Best wishes.


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Review from Stavroulla K (Mother of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always kind and patient with my daughter and accommodate her needs. She looks forward to seeing them and they always provide great care for her. She trusts them and feels comfortable to be with them. The office staff are very polite and friendly, also easy to get hold of to make any amendments
or cancellations on her schedule.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

Hi Stavroulla, thank you so much for leaving such a lovely review! We're absolutely thrilled to hear how happy and comfortable your daughter is in our care. Your kind words are very much appreciated.
Best wishes.


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Review from N W (Wife of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Helping Hands Home Care (Barnet) for several years now and have always been impressed by the competence, empathy and ability of the carers to provide my husband with a ray of sunshine on their daily visits.
Also, recently finding myself in a situation of emergency, Helping Hands came to
the rescue immediately and efficiently when contacted.
They provided the best support I could have wished for at very short notice. My husband was happy and it was very reassuring for me to know that the service was of such high quality. The staff could be contacted easily and were always very understanding and responsive.
I would highly recommend Helping Hands. Their service has been invaluable. I am very grateful for all the joy it has brought my husband and the peace of mind and support they have given me.

Reply from Sophie Barker, Branch Care Manager at Helping Hands Home Care (Barnet)

Hi Nelly,
What a glowing review - thank you so much! It is our absolute pleasure to provide care for your husband, and we are delighted to hear much joy our care has given your husband, and how it has given you peace of mind too. Your kind words are very much appreciated.
Best wishes.


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Review from I B (Client) assisted by family/friend published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the carers do a good job and are very helpful and caring.

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Review from G D (Daughter of Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Barnet have provided exactly the support my mum and our family needed. We all felt reassured that Mum was in capable hands. Nothing was ever too much to ask. They were flexible to our needs, even helping with taking Mum to appointments or getting bits of shopping when needed. Would 100%
recommend.

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Review from S B (Daughter of Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, our experience with Helping Hands (Barnet) has been second to none. From carers to office staff, they have all been incredibly helpful, going the extra mile always. Highly recommend it to anyone looking for a home care provider.

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Review from L A (Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. The carer feels like one of the family.

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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Helping Hands Home Care (Barnet) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (Barnet) is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Barnet) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Sophie

Sophie Barker

Job Title: Branch Manager

Hello! I’m Sophie, the Branch Manager for Barnet.


My responsibilities are to manage the day-to-day running of the branch - I assess customers’ needs and set up care packages, oversee schedules to ensure customers have regular carers and make sure person-centred care is always delivered. In short, I am the one accountable for the smooth running of the Barnet branch. The thing I enjoy most about my role is knowing my team and customers are happy. Nothing can beat this! I enjoy receiving outstanding feedback from our customers regarding the care they’ve received. Having been a carer myself, I enjoy sharing my first-hand experience with new carers joining the team. I also still love delivering care.


My experience and expertise


I previously worked as a Care Coordinator for three years before making the move to Helping Hands at the start of 2018. This experience allowed me to both grow as a care and helped me to gain skills in managing other people. I believe this experience has been vital to my success as a Branch Manager, as I not only understand the roles of the carers in my team but also what my customers are looking for in a care provider.I am NVQ Health and Social Care Level 3 qualified.


Why I chose Helping Hands


I decided to join Helping Hands because I wanted to be a part of a company which shares the same values and passion for care that I do. Helping Hands takes great pride in their staff and this is something I feel very passionate about. I feel honoured to be working for such a company. My team provide an excellent service to enable our customers to stay at home, remaining independent for as long as possible


Frequently Asked Questions about Helping Hands Home Care (Barnet)

What Type of Services does Helping Hands Home Care (Barnet) offer?

Helping Hands Home Care (Barnet) offers Home Care.

How many Carers does Helping Hands Home Care (Barnet) employ?

Helping Hands Home Care (Barnet) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Barnet) to verify any information. View our terms and conditions. Helping Hands Home Care (Barnet) has a Platinum Service – more info.