Helping Hands Home Care (Barnet)

79-81 Chaseside, Southgate, London N14 5BU
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8.3 25 Reviews
  • Helping Hands Home Care (Barnet), London
Offering a bespoke, professional home support service, Helping Hands Barnet and Southgate are the ideal solution if you are looking for a little extra help for you or your loved one. As one of the leading home care providers in the UK, Helping Hands’ dedicated team of carers are fully equipped to support you with your home care needs, ranging from personal care and assistance with mobility all the way through to dementia support and complex care.

Whether you need short and regular visits to help you around the house or 24-hour live-in care for constant reassurance, Helping Hands employ over 6,000 professional carers to provide person-centred care that’s completely tailored around you.

With a service that is fully managed and fully regulated by the Care Quality Commission (CQC), you have peace of mind that you’re in safe hands with your local Helping Hands team.

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Care Provided by Helping Hands Home Care (Barnet)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Barker (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Barnet)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Barnet) Reviews (25)

Total of 25, showing 21-25
8.3

Helping Hands Home Care (Barnet) has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Barnet) has 25 reviews.

Overall Experience

  • 18
  • 5
  • 1
  • 0
  • 1

Date Published

25
0
0
2
23

Review from D G (Nephew of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, a couple of issues were raised by us which were immediately addressed and resolved. Carers generally on time, polite, efficient and professional.

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Management

Treated with Dignity

Value for Money

Review from W B (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was cared for overnight for the last year of her life. The carers we had were very caring and considerate and we felt she was in very safe hands. They made very good suggestions when necessary to overcome situations that arose. We couldn't have managed without them.

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Management

Treated with Dignity

Value for Money

Review from Jane M (Daughter of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Barnet have shown that they are also excellent help in emergencies. They put extra care in place on very short notice for the time necessary. And yet again confirmed to us that we have chosen the correct carers for mum.

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Review from M I (Wife of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very difficult time, I found Helping Hands. They arranged things very quickly, and although I have changed things slightly, they have been very accommodating. We have had the same lady each time, which means we get to know her, and she us. I can't praise them enough. Our carer is very good, very
obliging and just does whatever I ask.

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Review from Ged (Friend of Client) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The two main care workers we had both are very kind and tried their best to look after the client up to the point of his death RIP.
He was a hundred years of age, they kept up his exercises and trips to the garden and days out every day. He had major difficulties swallowing so they provided detailed
care at mealtimes and made sure he got enough thickened fluids daily. I wish to thank them both very much for all their help.
One negative I found was poor communication from the Barnet branch office, e.g. staff changed or times changed without notice, who then did not know what degree of care was required.

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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Helping Hands Home Care (Barnet) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (Barnet) is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Barnet) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Sophie

Sophie Barker

Job Title: Branch Manager

Hello! I’m Sophie, the Branch Manager for Barnet.


My responsibilities are to manage the day-to-day running of the branch - I assess customers’ needs and set up care packages, oversee schedules to ensure customers have regular carers and make sure person-centred care is always delivered. In short, I am the one accountable for the smooth running of the Barnet branch. The thing I enjoy most about my role is knowing my team and customers are happy. Nothing can beat this! I enjoy receiving outstanding feedback from our customers regarding the care they’ve received. Having been a carer myself, I enjoy sharing my first-hand experience with new carers joining the team. I also still love delivering care.


My experience and expertise


I previously worked as a Care Coordinator for three years before making the move to Helping Hands at the start of 2018. This experience allowed me to both grow as a care and helped me to gain skills in managing other people. I believe this experience has been vital to my success as a Branch Manager, as I not only understand the roles of the carers in my team but also what my customers are looking for in a care provider.I am NVQ Health and Social Care Level 3 qualified.


Why I chose Helping Hands


I decided to join Helping Hands because I wanted to be a part of a company which shares the same values and passion for care that I do. Helping Hands takes great pride in their staff and this is something I feel very passionate about. I feel honoured to be working for such a company. My team provide an excellent service to enable our customers to stay at home, remaining independent for as long as possible


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Barnet) to verify any information. View our terms and conditions. Helping Hands Home Care (Barnet) has a Platinum Service – more info.