Helping Hands Home Care (Kensington & Chelsea)

Unit F, 151 Freston Road, London W10 6TH
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4.7 7 Reviews
  • Helping Hands Home Care (Kensington & Chelsea), London
Accepting the need for additional support can be an unsettling time for you and your surrounding family.

With a dedicated branch manager to offer guidance and support, Helping Hands K&C will work closely with you and your loved ones to provide a unique support plan that is built entirely around you and your needs.

So, whether you simply need someone to pop in regularly to check that you have everything you need or 24-hour live-in care to support with more complex conditions such as dementia, Helping Hands K&C are here to help.

With over 30 years’ experience supporting over 40,000 families across England and Wales, Helping Hands are one of the UK’s leading care providers. What’s more, their service is fully regulated by the Care Quality Commission (CQC), so you can rest assured you’re in safe hands.

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Care Provided by Helping Hands Home Care (Kensington & Chelsea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Forina Begum (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Kensington & Chelsea)

  • Prices

  • Domiciliary Care From £38.85 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Kensington & Chelsea) Reviews (7)

4.7

Helping Hands Home Care (Kensington & Chelsea) has a Review Score of 4.7 (4.667) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Kensington & Chelsea) has 7 reviews.

Overall Experience

  • 5
  • 1
  • 1
  • 0
  • 0

Date Published

7
1
1
1
6

Review from J L (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are kind helpful, and do the cleaning Etc well also like to chat after

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Review from Jane F (Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I need help with my food shopping - I am currently housebound. My carer has so far helped me on two occasions and I hope it can be arranged for her to continue to shop for me. She is punctual, smartly dressed and sensible. She knows the area where I live so knows the right shops for my needs. I
am very happy with the service I am receiving from Helping Hands.

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Review from Lorraine I (Friend of Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a great service and the manager is very professional, calm and friendly.


I have seen my friend with this agency, nothing is too much trouble. I would not hesitate to recommend someone.


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Review from Jay S (Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of speaking with the manager at Helping Hands Kensington. I was after some information regarding a care booking; she was very knowledgeable and helpful in supporting me to understand the process and type of services the company provides; making it easy for me to do a booking with
her. I would not hesitate to recommend Helping Hands as an organisation of choice for anyone looking for a great standard of care.

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Review from Margery B (Next of Kin) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support we receive from Helping Hands Home Care (Kensington & Chelsea) is excellent. The staff in the office are very efficient and both they and the carers handle any issues that may arise well and exceptionally. Such as the need for hospitalisation, a GP or nursing attendance. The app that
is provided helps me greatly to monitor my relative's condition, both medically and emotionally. This is a vital tool for me as I live a long distance away. I would particularly praise the ability of the staff to "think out of the box" as this aids to ensure that my relative's needs are well attended to. I have used the Helping Hands Home Care (Kensington & Chelsea) services for many years now and I find them very capable in all circumstances, particularly as my relative's situation sadly continues to deteriorate more and more each day.

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Review from Joan M (Power of Attorney of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service provided. The carers are kind and patient as they care for a very independent and at times awkward person. The management team are professional and caring, proactive and excellent at keeping me informed of events.

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Review from Julie S (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Helping Hands Home Care (Kensington & Chelsea) since late 2018, initially to clean my father’s flat, with a view to future care if required. This month that caring role became necessary. Helping Hands Home Care (Kensington & Chelsea) now also undertakes caring duties as a replacement and
addition to overstretched local authority carers. Living eighty miles away, it is reassuring for me to know carers will now turn up on time. Six months ago I was less happy. Visits to my father after the first lockdown revealed Helping Hands Home Care (Kensington & Chelsea) standards had slipped and routines had been forgotten. A turnover of branch managers and a lack of carer continuity compounded by Covid-19 had not helped. I raised specific concerns with senior management and those concerns were addressed immediately. Helping Hands Home Care (Kensington & Chelsea) both at head office and at branch level turned the situation around. It is because of their impressive response that I asked the company to carry out additional visits and why I have no hesitation in recommending Helping Hands Home Care (Kensington & Chelsea) now. I am reassured that my father is in excellent hands.

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Current Review Score: 4.7 (4.667)

Overview of Review Score

The Review Score of 4.7 (4.667) out of 10 for Helping Hands Home Care (Kensington & Chelsea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Helping Hands Home Care (Kensington & Chelsea) is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Kensington & Chelsea) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Ify

Ify Eneli

Job Title: Branch Care Manager

About me


Hello, I'm Ify, the branch care manager for Kensington & Chelsea.


I manage the day-to-day activities of the branch, ensuring the smooth running of the K&C branch, as we like to call it.


I am passionate about people remaining at home for as long as it's practically possible. I strongly believe that my customers being involved and at the centre of the creation of their support plan plus the flexibility we provide promotes their independence, as well as improves their physical and mental health.


And my team ensure that all of our customers have a needs and risk assessment carried out in their home, with the involvement of those that have their best interests at heart present, where possible. This ensures that we are able to capture the preferences and choices of the customers, thereby providing care that is person-centred and unique to the individual.


When I get the time to unwind I love spending time with my friends and family. I enjoy all genres of music depending on my mood and I love humour and laughing, so a good comedy is right up my street.
I also enjoy going to the theatre, and cinema, cooking, and watching tennis.


Experience and expertise


I have over 22 years of experience in the health and social care sector.


I started as a carer, then a Care Coordinator, Deputy Branch Manager, Workforce Development Manager and then a Registered Manager.


I still go out in the field and provide care to my customers now and again because caring for others is my passion, which I still find fulfilling and rewarding.


I have many qualifications including an NVQ level 4 in Health and Social care, Train the Trainer certification and other qualifications in Economics, Business Management and Customer Services.


Over the years I have met and worked with so many people from different backgrounds and different needs.


Why I chose Helping Hands


I chose to join Helping Hands because of the company's Core Values, the most important being kindness. Kindness to the customers, employees, work colleagues and visitors.


Helping Hands also have a great support system and push to empower all its employees, which is quite refreshing.
I believe that empowerment and knowledge give confidence to the staff, and promote efficiency and the quality of the service we provide.


Frequently Asked Questions about Helping Hands Home Care (Kensington & Chelsea)

What Type of Services does Helping Hands Home Care (Kensington & Chelsea) offer?

Helping Hands Home Care (Kensington & Chelsea) offers Home Care.

How many Carers does Helping Hands Home Care (Kensington & Chelsea) employ?

Helping Hands Home Care (Kensington & Chelsea) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Kensington & Chelsea) to verify any information. View our terms and conditions. Helping Hands Home Care (Kensington & Chelsea) has a Platinum Service – more info.