Helping Hands Home Care (Bury)

Suite 32-33, Europa House, Barcroft Street, Bury BL9 5BT
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8.5 5 Reviews
  • Helping Hands Home Care (Bury), Bury
Helping Hands Home Care in Manchester is proud to provide person-centred care packages in the place you know and love – home.

You might just need 30 minutes per week to help you with cooking and cleaning, or more complex support requiring several overnight stays, nonetheless their team of friendly and professional carers will be there with you every step of the way.

Their fine-tuned recruitment process ensures that all of their carers receive full background checks, including Disclosure Barring Service (DBS) screenings.

They're also the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and are fully licensed by the Care Quality Commission (CQC).

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Care Provided by Helping Hands Home Care (Bury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachael Taylor (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Bury)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Bury) Reviews (5)

8.5

Helping Hands Home Care (Bury) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Bury) has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
0
2
3

Review from Alison C (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mum needed additional support with my Dad (93) after a series of falls and a diagnosis of heart failure, I had no hesitation in contacting Helping Hands ( Bury). They had come highly recommended to me by several friends with elderly parents and they certainly didn't disappoint. Carers came twice
a day- in the morning to help my Dad out of bed and to wash/shower him, and in the evening to put him to bed. Thanks to this service we were able to keep him at home for longer.
All the Helping Hands carers treated my Dad with kindness, compassion, dignity and good humour. They were always punctual and professional. Moreover, we got frequent phone calls from the office to check things were running smoothly. We cannot thank all the carers and office staff enough for their service. Helping Hands has been described to me as the crème de la crème of the caring world, and I cannot recommend them highly enough.

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Review from Kathy W (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands were the third care provider we used. We found them to be far more reliable and professional than we'd been used to, which was a huge relief to me. I live 100 miles from my dad, who has dementia, and needed to be able to fully trust the carers, rather than be experiencing the constant
'blips' in the care which had been happening before.
With more consistent care, I knew that my dad was seeing people who had become familiar with him and understood his needs really well. I felt that they became very fond of him, and used a lot of humour and the kind of banter that he really enjoyed.
The management staff were also excellent, responding quickly to any questions and showing empathy when I was stressed and overwhelmed.
Dad has now moved to a care home, but I'm very grateful that Helping Hands were there for his last few months at home. I would recommend them wholeheartedly.

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Review from Joanne O (Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service and would definitely recommend Helping Hands. The carers were a great help and carried out tasks with professionalism and empathy. I was in need of help for a short period as I was recovering from an illness, over that time I received several different carers, I found
them all to be friendly and hard-working. My husband was out at work all day, leaving me with long days, trying to manage while physically weak and tired. It became very reassuring to know I would have help arriving each day for a couple of hours. I felt well looked after and all my needs were met, thank you ladies, I really appreciated your help.

Reply from Heather Lloyd, Branch Care Manager at Helping Hands Home Care (Bury)

Hi Joanne,
Thank you so much for leaving such a brilliant review for us! It's really heartwarming to hear how we were able to help you and that you felt that all of your needs were met while your husband was at work. It is our absolute pleasure to provide you with support and we're beyond grateful for your feedback.
Best wishes.


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Review from Deborah E (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had carers from Helping Hands for 2.5years. Over this period of time, the hours were increased and altered as Mum's needs changed and as my sister and I needed it - including a couple of 4-day breaks. The office staff are very approachable and adapted Mum's care package as needed. Mum's care plans
were reviewed regularly, but personal, and medication changes could be altered at short notice.
Carers became part of an extended family - providing Mum with love and laughter, as well as practical support. We could leave Mum and have our time, knowing she would be well looked after. In the last few months of Mum's life, we were lucky enough to be able to have the same four carers - this provided excellent continuity of care.
We would not have been able to keep mum at home without this support. Thank you.

Reply from Heather Lloyd, Branch Care Manager at Helping Hands Home Care (Bury)

Hi Deborah, thank you so much for leaving this wonderful review! It is so lovely to hear how our carers became part of an extended family and that your mum felt thoroughly supported - it was our absolute pleasure! I'll be sure to pass on your kind feedback to the team.
Best wishes.


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Review from C M (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Bury) have gone above and beyond to support my family. We are currently going through a very difficult time and have found them to be on hand at every request. Nothing is ever too much trouble for the office team.
They have all been very supportive and have listened when I
have needed to have a cry.
They have made the whole journey for our family, much easier. The carers are amazing too. Always pleasant and happy to go above and beyond.

Reply from Heather Lloyd, Branch Care Manager at Helping Hands Home Care (Bury)

Thank you so much for leaving such a wonderful review! It is our pleasure to provide support for your family and we are all delighted here at the office to hear your kind words. I will be sure to pass on your amazing feedback to the carers.
Best wishes.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Bury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Bury) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bury) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Heather

Heather Lloyd

Job Title: Branch Care Manager

About me


My responsibilities and values are to ensure that we deliver person-centred care for all individuals, to ensure that everyone involved in our service feels valued,


I have over 14 years of experience and have a wide range of experience within different sectors of Healthcare. My heart has always been within the care sector. I began working for Helping Hands after losing my father in 2020. I wanted to be a part of a company that stands out, has positive impacts on people's lives and enables people to live comfortably in their own homes. A company that is person-centred and truly values the customers. Helping Hands has a great structure and support network. The passion shines through from each and every staff member within the company and this shows in the high quality care we provide to our customers.


I am very passionate about my job and like to go the extra mile. When I am not working I love to spend time with my family, making memories with my husband and children.


Experience and expertise


I started working in Healthcare at the age of 22. I have experience working in neuro-rehabilitation for acquired brain injury, I then moved on to work in palliative care, providing my patients with end-of-life care and then I worked with children and young adults who had complex and clinical healthcare needs.


Following this, I worked as a special needs Teaching Assistant for several years before returning to the care sector after losing my father to Motor Neuron Disease in 2020.


Why I chose Helping Hands


Helping Hands' foundation is kindness. This intrigued me. I read the exceptional reviews from both customers and staff and wanted to be a part of a team of people who provide exceptional, person-centred care. Who treat each person as an individual and who allow everyone to have a voice.


I absolutely love working for Helping Hands. The support provided to both customers and staff is like no other. From the minute you walk through the door, you feel like part of a family.


Frequently Asked Questions about Helping Hands Home Care (Bury)

What Type of Services does Helping Hands Home Care (Bury) offer?

Helping Hands Home Care (Bury) offers Home Care.

How many Carers does Helping Hands Home Care (Bury) employ?

Helping Hands Home Care (Bury) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bury) to verify any information. View our terms and conditions. Helping Hands Home Care (Bury) has a Platinum Service – more info.