Helping Hands Home Care (Weston-super-Mare)

55A Oxford Street, Weston-super-Mare BS23 1TR
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8.1 7 Reviews
  • Helping Hands Home Care (Weston-super-Mare), Weston-super-Mare
The fully-trained carers at Helping Hands' Weston-super-Mare branch provides an extensive range of care to ensure adults in the area who are in need of support are able to remain in the comfort of their own homes.

Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The experience and expertise permeate each Helping Hands branch, including Weston-super-Mare. Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, they are on hand to provide individually tailored support that is completely unique to you and your requirements.

From weekly visits to live-in care, the Weston-super-Mare branch offers its services in Ashcombe, Bridgwater, Burnham on Sea, Cheddar, Chew Magna, Norton, Weston-super-Mare and the surrounding areas.

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Care Provided by Helping Hands Home Care (Weston-super-Mare)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Weeks (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Weston-super-Mare)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Weston-super-Mare) Reviews (7)

8.1

Helping Hands Home Care (Weston-super-Mare) has a Review Score of 8.1 (8.083) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Weston-super-Mare) has 7 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 0

Date Published

7
2
2
2
5

Review from A S (Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the office are very friendly and always helpful. The carers I have, continue to be very professional and listen. The days and times I need someone can be complex. Occasional mix up but in the main all goes well. I moved in December and a lady came out to see me. She was keen to assure me
and we went through my medical condition and she took notes. She was very professional and I could tell she wanted to assure me that they recognised my needs and that I was happy.

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Review from L G (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Helping Hands Home Care the best, they are so nice and don't mind me talking. I don't think you could do any better. They help me so much.

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Review from Susan S (Daughter of Client) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with care and respect. The staff members have been cheerful and polite and always ask if there is anything else they can do once their duties are complete.
My mother has looked forward to your visits and will miss them now she is better. We would not hesitate to use your
service again if it becomes necessary.

Reply from Julie Weeks, Branch Care Manager at Helping Hands Home Care (Weston-super-Mare)

We're so grateful for this kind review - thank you very much! I'm thrilled to hear how your mother always looked forward to our visits and that she was treated with care and respect. It was our absolute pleasure to provide care for your mother and we are always here to help!
Best wishes.


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Review from Elizabeth K (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care and support from Helping Hands since October 2020. As a family we have been impressed by the quality of care of the staff visiting Mum. They are very willing to carry out any task for Mum and also look for things to do to help Mum. Helping Hands try as much as possible
to have regular carers calling on Mum and she has built up a real friendship with some of them that call most frequently. The office staff are always polite and helpful. For Helping Hands the rotas must be a very complicated job, but they generally try and arrange visits to Mum's preferred times and we understand why this not always be possible. Although we don't live too far away, it is reassuring for us to know carers are calling 3 times a day and will pick up on any possible problems. I have 2 friends who also use Helping Hands to support their parents and they both recommended Helping Hands to us.

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Review from B S (Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank you for all the services provided by your organisations. Without exception, I love your staff, very thoughtful, and I appreciate all that they do for me.

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Review from Stephen C (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter initiated my use of the service for confidence that I am being checked on between their visits. Beyond this, all the carers have been pleased to accept any help I need, and quietly encourage me to so do while accepting my desire to do all I can for myself (listen to my chat). I look forward
to their visits!

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Review from E C (Client) assisted by family/friend published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent carers, polite and friendly. Look around to see what jobs need doing if client can't think of anything for them to do. Very helpful. A team of regular carers who really get to know the client. Admin staff polite and helpful.

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Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for Helping Hands Home Care (Weston-super-Mare) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Helping Hands Home Care (Weston-super-Mare) is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Weston-super-Mare) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Julie

Julie Weeks

Job Title: Branch Care Manager

About me


As the manager of a busy branch of Helping Hands, it is my responsibility to ensure and maintain a safe service to our customers. I am guided by legislation and law to provide a service which is person-centred, safe, professional and offers continuity of care to customers.
I have been working in care for the past 27 years; I was inspired to do this as I was a young carer for my mother and I wanted to give something back to others in a way I know makes a difference. I am a lady with strong values and offer kindness and understanding towards others. Kindness is at the foundation of our service - I enjoy being able to go out and about seeing the customers and working alongside the team to ensure a personal touch is maintained. I am passionate about supporting others, especially at a time when it is most required.
In my spare time, I enjoy going for walks in the countryside and enjoying the great outdoors.


My experience and expertise


I have worked in the health sector for many years. I started working in care back in 2002 and have completed a variety of different roles within hospitals, care homes and the community. I feel very privileged to be able to continue completing care visits with the customers, alongside our brilliant team of carers.


I took the opportunity to study alongside working and completed diplomas in Health and Social care at levels 3 and 5. I also studied Dementia care and became a Safeguarding Champion in the community. I am an advocate for continual learning and improving knowledge and skills within people's roles, and also empowering people to progress within the company. Knowledge enables people to grow in confidence and be able to pass this on to others, which benefits the business and customers alike.


Why I chose Helping Hands


I am very proud to work for Helping Hands, as we all work together and strive to provide excellent and safe service to the customers. I work alongside an excellent team that offers support to each other and ensure we are all valued and respected within the Helping Hands family. The company are very supportive of all the staff and offers guidance and structure for all.


Frequently Asked Questions about Helping Hands Home Care (Weston-super-Mare)

What Type of Services does Helping Hands Home Care (Weston-super-Mare) offer?

Helping Hands Home Care (Weston-super-Mare) offers Home Care.

How many Carers does Helping Hands Home Care (Weston-super-Mare) employ?

Helping Hands Home Care (Weston-super-Mare) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Weston-super-Mare) to verify any information. View our terms and conditions. Helping Hands Home Care (Weston-super-Mare) has a Platinum Service – more info.